Customer Success Enablement Specialist

hace 7 meses

Ciudad de México TigerConnect A tiempo completo

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.

What You’ll Be Doing:
- Prepare and conduct virtual team training, video-based training videos, and written training content; Design and implement training and development practices, in partnership with CSG leadership, that equip our Customer Success teams with effective and impactful Customer service practices-
- Organize and maintain an internal knowledgebase housing training and learning content for our teams to utilize-
- Partner with Customer Success Group Operations to understand and leverage trends and KPI’s across the organization, identifying areas of opportunity and highlighting internal best practices-
- Have fun creating high-impact enablement collateral, playbooks, case studies, and thought leadership content in collaborationCollaborate with HR Business Partners, CSG Leadership, and key partners to conduct a learning needs assessment to identify team learning gaps and opportunitiesWhat You Bring:
- 2-4+ years of relevant work experience-
- Excellent communication, presentation, and storytelling skills, with the ability to convey sophisticated solutions-
- Strong facilitation skills in various settings, from small group meetings to large development events-
- Detail oriented, with excellent organizational skills-
- Strong Interpersonal and Customer Service Skills-
- Creative, independent thinker who works well in a collaborative environment-
- Experience within a team training or enablement team supporting customer facing teams through training best practices and process improvements-
- Extensive experience with creating and editing procedural documents and training materials.-
- Experience supporting and training customer facing teams by diagnosing system/user issues and providing solutions-
- Ability to manage multiple projects in a timely manner-
- Knowledge of Salesforce, specifically identifying and explaining actions in Salesforce and workflows within systems to best support customers-
- Advanced proficiency with Microsoft 365 (SharePoint, OneDrive, Planner, Excel, Outlook, PowerPoint, Word), eLearning and multimedia development software (e.g., Articulate Rise, Adobe Captivate, Camtasia Studio), and virtual presentation tools (e.g., Zoom)-
- Bachelor’s degree in a relevant field, or the equivalent combination of education and experience- Perks & Benefits We Offer:
- Our hybrid teams bring together top talent from Mexico, the US, and around the globe-
- Work from prime office spaces in the Reforma area of Mexico City-
- Enjoy our comprehensive benefits with excellent medical, dental, vision, and life insurance coverage for you and your family-
- Our annual wellness programs focus on both mental and physical well-being, with reimbursements, company-wide wellness days, and volunteer opportunities-
- Enjoy additional perks and allowances, including a savings fund, monthly teleworking allowance, grocery vouchers and travel insurance-
- With our LinkedIn Learning License, you'll have access to self-paced learning opportunities to help you grow and develop-
- Enjoy our flexible time off policy with no limit on the number of days off-
- Finally, you’ll be part of a team that's truly mission-driven and dedicated to making a difference in the world of healthcareOur mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the

Best Places to Work

in Los Angeles (2022), as well as on the list of

Best Paying Companies

(2022) with the

Best Perks & Benefits

(2022). We were also honored to be named to Inc. 5000’s list of

Fastest Growing Companies

.

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