Jr Customer Service Manager

hace 2 semanas


Tlahuac, México PPG Industries A tiempo completo

As a Customer Service Jr. Manager you will lead a team responsible for the back office (administrative tasks) needed regarding of following-up, tracking, negotiation, different areas connection to accomplish the customer service demands of our clients at PPG. You will report to Customer Service Director and its based in Tultilán #LI-Remote

**Key Responsabilities**
- Guarantee the correct coordination of the team responsible for attending to the requirements of administrative procedures: invoicing, re-invoicing, issuance of credit notes and returns, ensuring that the established service times are met and the correct emission of these.
- Lead cell executives and administrative assistants for the solution of complex service requests by accomplishing the internal policies and procedures at PPG.
- Ensure the quality service according to the Call Center, through monitoring and visits to internal clients and concessionaires, implementing actions that support the satisfaction and experience of our client experience.
- Organize human and material resources, detecting training needs and evaluating the development requirements of staff competencies.
- Manage customer service for direct and indirect clients focused on the management of credit notes, administrative procedures and massive billing through the different systems and service lines, achieving negotiations and collaboration networks that improves response times.
- Guarantee a constant follow-up of the implementation of SAP (long-term global project)

**Qualifications**
- Bachelor's degree in administration or related field areas
- 5+ years of experience in customer service responsibilities mentioned above.
- Fluid English level
- Proficiency using ERP oracle, CRM Sales Force
- Desirable knowledge in Power BI
- Skills: Commercial mindset, follow-up, organized, good at business

Benefits included will be discussed with you by your recruiter during the hiring process, like medical benefits, life insurance and more.

**About us**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**

**The PPG Way**

Every single day at PPG:
**We partner with customers to create mutual value.**

**We are "One PPG" to the world.**

**We trust our people every day, in every way.**

**We make it happen.**

**We run it like we own it.**

**We do better today than yesterday - everyday.**

Benefits will be discussed with you by your recruiter during the hiring process.


  • Customer Service Manager

    hace 4 semanas


    Tlahuac, México PPG Industries A tiempo completo

    As a Customer Service Manager, you will form part of the Service Management track within the IT function. You will provide service delivery using ITIL methodology best practices for incident, problem, and knowledge centered support as well as Change Management. You will coordinate the different activities of the service desk team, to guarantee the business...


  • Tlahuac, México Richemont A tiempo completo

    Reference Code: 98774**Customer Service Administration Manager**: - Richemont- México, MEX, MX- Permanent- Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to...


  • Tlahuac, México Alcon A tiempo completo

    Principal Responsibilities: - General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: - Remote Customer Service: Providing customer service and support via phone, online chat, or text including: - Call center-based customer...


  • Tlahuac, México Manpower Mexico A tiempo completo

    **Manpower** and an important company in the **Finance** sector invites you to be part of its job team as: **CUSTOMER SERVICE EXECUTIVE **Responsabilities**: - ** Excellent Advice** and **Service** to **international clients** by **telephone** about **financial products** **Qualifications and Experience**: - ** High School**: - ** 6 months **as **Call...

  • Customer Service

    hace 4 semanas


    Tlahuac, México Eaton A tiempo completo

    Eaton’s EPG LAC PQD Power Quality Division division is currently seeking a Customer Service. **What you’ll do**: **Job summary** Coordinate across functional disciplines in order to achieve the customer satisfaction. Manage the performance against customer requirements in accordance with contract obligations, terms and conditions. Ensure timely and...

  • Customer Service

    hace 1 mes


    Tlahuac, México Talento Estratégico A tiempo completo

    **Estamos en busca de tu talento como **_**CUSTOMER SUCCESS**_ - **Requisitos**:_ - Experiência de 2 a 3 años en áreas de Customer Service - Inglés intermedio - avanzado - **Conocimientos**:_ - Asistencia en áreas de Ventas - Atención a clientes - Seguimiento y control a actividades. - Manejo de ERP - Manejo de CRM - Madejo sistema de tickets -...


  • Tlahuac, México HS Capital Humano A tiempo completo

    **Vacante para la empresa HS Capital Humano en Benito Juárez, Ciudad de México**: **CUSTOMER SERVICE TODO MÉXICO**:** Requisitos**: Bachillerato **Experiência mínima en atención a clientes** **Indispensable inglés Avanzado Fluído** **Funciones**: - Atención a clientes vía telefónica (en inglés) - Atención remota por videoconferencia en...

  • Customer Service

    hace 4 semanas


    Tlahuac, México LICENCIAS INTERNACIONALES A tiempo completo

    **Customer Service** **Requisitos**: Edad: De 25 a 45 años Escolaridad: Licenciatura de Administración de Empresas, Relaciones Comerciales ó carrera afin. Sexo: Indistinto Experiência. 2 años en puestos de planeación, customer service, administrador de demanda. Experiência en manejo de portales electrónicos de clientes. Las funciones a...

  • Customer Service Agent

    hace 4 semanas


    Tlahuac, México C.ONFIDENCIAL A tiempo completo

    We request**:Customer Service** What you’ll do: - Have effective communication and negotiation skills, being able to overcome objections and find solutions. - Achieve collection goals by providing customer service and then secure collecting as much as possible, as soon as possible as human as possible. - Effective win - win negotiation on overdue account...


  • Tlahuac, México Oracle A tiempo completo

    **Qualifications** - 10+ years of Customer Experience Manager experience within Enterprise Software. - Cloud Technical knowledge - Experience within a Service Delivery environment - Executive Sponsorship & Collaboration - A fully proficient practitioner who can communicate at all levels within the account and create opportunities for the client to grow and...

  • Customer Service

    hace 7 días


    Tlahuac, México LOGIKOSS, S.A.P.I. DE C.V. A tiempo completo

    Empresa especializada en servicios de Logistica Internacional, solicita Customer Service: Estudios en Negocios Internacionales, Comercio Internacional, Relaciones Exteriores y/o afín (Preferentemente Titulado). Idioma Inglés Intermedio - Avanzado Principales Funciones a realizar: - Trato eficiente con clientes y proveedores. - Atención de servicio...

  • Manager Field Service

    hace 7 días


    Tlahuac, México Diebold Nixdorf A tiempo completo

    Provides guidance and direction to the Field Service Technician group. Manages team efforts to install, debug and provide technical maintenance for product and component hardware and software, mainly on customer premises. Ensures accurate, timely and consistent provision of scheduled inspection, cleaning and other services including minor product repairs....


  • Tlahuac, México SA technologies inc A tiempo completo

    Looking for a Customer support/Devops engineer Need someone technical but is more support-oriented First point of contact for customers - Helpdesk/service desk - Easters/central Jr-Midlevel Pay: From $10,000.00 per month **Language**: - English (required)

  • Customer Service

    hace 4 semanas


    Tlahuac, México Corporativo SAYMA A tiempo completo

    Importante agencia aduanal solicita por crecimiento: **Customer service** **Requisitos**: Escolaridad Lic. en comercio, relaciones o afín/ TRUNCA O PASANTE. Experiência mínima de 2 años realizando las siguientes actividades - Atención a clientes. - Apoyo y elaboración de cotizaciones. - Fidelización y retención de clientes. - Ser el canal entre...


  • Tlahuac, México SAP A tiempo completo

    **We help the world run better** **#SAPECSCareers** As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is an organization dedicated to managing service delivery at scale for high-volume, private cloud customers. Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to...

  • Customer Service Advocate

    hace 4 semanas


    Tlahuac, México Nutanix A tiempo completo

    **Customer Service Advocate II** Mexico City Hungry, Humble, Honest, with heart! **The Opportunity** The CSA Worldwide Support team is composed of approximately 8 individuals across the globe strategically placed to support our clients at Nutanix. Our goal is to continue driving an excellent support model for our CSA teams while driving productivity...

  • Project Manager Jr

    hace 4 semanas


    Tlahuac, México IDS Comercial, S.A. de C.V. A tiempo completo

    IDS es una empresa mexicana con 30 años de experiência en el mercado, estamos acreditados en el Nível 5 de CMMI (Capability Maturity Model Integration), modelo de calidad establecido por el Software Engineering Institute (SEI) Nos especializamos en servicios de consultaría, desarrollo y capacitación en TI. Más de 700 consultores trabajan con un gran...

  • Service Manager

    hace 1 mes


    Tlahuac, México Novo Nordisk A tiempo completo

    Service Manager **Category**:Digital & IT**Location**:Ciudad de México, Ciudad de México, MX**Position for Novo Nordisk GBS Mexico**- Join Novo Nordisk for a life-changing career establishing and developing a world-class Global Business Service Centre in Mexico City.- This will impact millions of people living with a chronic disease like diabetes and...

  • Customer Service

    hace 4 semanas


    Tlahuac, México Corporativo SAYMA A tiempo completo

    Importante agencia aduanal solicita por crecimiento: **Customer service** **Requisitos**: Edad de 25 a 45 años Escolaridad Lic. en comercio, relaciones o afín Experiência mínima de 3 años realizando las siguientes actividades - Atención y seguimiento a los envíos de nuestros clientes. - Apoyo y elaboración de cotizaciones. - Fidelización y...

  • Customer Service Agent

    hace 7 días


    Tlahuac, México Intugo A tiempo completo

    **Schedule**: - Training Shift:_ - _1:00pm to 10:00pm_ - Production Shift_ - _1:30pm to 10:30pm_ **Profile**: - 1 - 2 years Contact Center experience is preferred, but not required - High school diploma or GED is required. - Must have basic computer skills. Microsoft Office knowledge is a plus. - Excellent customer service skills in both written and...