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Order Flow Management Representative

hace 5 meses

Tijuana, México Viamericas A tiempo completo

Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT - experienced individuals who embrace our core values of respect, innovation, integrity and impact.

**Resumen del Puesto**:
El Order Flow Management Representative estara a cargo de varios procesos como son las modificaciones, cancelaciones, expiraciones, seguimiento a las ordenes pendientes de pago y seguimiento a las ordenes retenidas con el pagador. Debe tener amplio conocimiento en todos los procesos de Atención y Servicio al Cliente, manejar varias actividades a la vez y saber trabajar bajo presión en la Operación.

**Deberes y Responsabilidades**:

- Constante monitoreo de la central (modificaciones y cancelaciones)
- Sacar como mínimo 40 llamadas diarias.
- Procesar las modificaciones en menos de 8 minutos y las cancelaciones antes de 30 minutos.
- Tener las expiraciones al día.
- Mantener el correo al en constante seguimiento, ya que es una las prioridades. Ya que ahí recibimos reclamos, notificaciones y respuestas de pagadores.
- Hacer cumplir las reglas y políticas de la empresa
- Reportar los problemas que se presenten en la operación diaria tanto operativa, así como tecnológicamente.
- Recibir llamadas de Agentes, cuando un Operador no puede resolver por algún motivo
- Mantiene las relaciones con las diferentes áreas para fluidez de los procesos.
- Estar en contacto constante con los pagadores.
- Recibir y analizar documentos que envían los clientes y agentes, para enviarlos al pagador.

**Calificaciones para el Puesto**:

- Excelentes relaciones interpersonales.
- Bilingue en Ingles y Espanol.
- Capacidad de trabajo en equipo, responsabilidad y toma de decisiones.
- Capacitación en servicio al cliente y clientes difíciles.
- Ser una persona multitareas.
- Tener empatía, buena comunicación y amabilidad.
- Ser meticuloso ante todas las situaciones que se presenten.

**Sede del Puesto**:

- Trabajo en la oficina de Viamericas Tijuana.

**Information Security Responsibilities**:

- Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal. This should be done within 30 days of hire and repeated annually.
- Attend periodic Information Security training provided by Viamericas’.
- Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc.

Come work for industry leaders We are the fastest growing company in the industry, with best in class products. We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.