Driver Growth Operations Analyst

hace 1 día

Cuauhtémoc CDMX, México DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
Being part of the Driver Growth Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of user-centric, analytical thinking & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in Spanish Speaking LatAm. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment

You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to DiDi growth in LATAM

Role Responsibilities:

- Constantly generating knowledge through experimental testing.
- Designing and implementing initiatives to reactivate churned drivers, being able to leverage data for the decision making process.
- Managing the launch and execution of incentives, communications and product developments needed for driver reactivation, ensuring efficiency and expansion.
- Be primary point of contact for internal stakeholders, managing expectations and prioritizing operations to deliver results, whilst constantly working along cross-functional teams (Marketing, Legal, City Operations, Product, etc).
- Defining and managing data dashboards to monitor city, national and regional performance of driver reactivation and our results.
- Taking ownership of driver incentives, across multiple countries in Spanish Speaking LatAm.

Role Qualifications:

- Bachelor's Degree: Engineering, Data Science, Actuary, Economics or any related field.
- Background experience: online Marketplaces, experimental testing, pricing / discounts, user acquisition / retention / growth, demand/supply forecasting.
- Structured thinking: problem solving methodologies; root cause analysis; operational frameworks; process automation / optimization.
- Data-driven core: passion for data analytics and programming, with knowledge/experience in SQL (Nice to have: Python, R, etc.).
- Strong spreadsheet skills (Excel / Google Sheets) skills are a must. Other database experience is helpful. Comfortable about learning and using new software tools.
- Proven to be self-motivated, self-directed, and eager to take ownership of tasks to ensure solutions.
- Effective communication skills. Proficiency in English & Spanish. We're an international team

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

**_

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