Shift Area Manager, Last Mile Operations

hace 4 meses


Ciudad de México CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

Bachelor's degree or equivalent
- Experience working for Amazon or any Amazon subsidiary or affiliate
- 2+ years of performance metrics, process improvement or lean techniques experience
- A completed Bachelor’s Degree or 2+ years Amazon experience.
- 2+ years of Direct management experience for employees and their performance.
- 3+ Years of general experience
- Intermediate-advanced English Proficiency (B2+)

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
One of our main goals is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through excellence performance.
Amazon is seeking a Shift Area Manager in Last Mile Operations, with four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your Operation.
**Job specifics**:

- Continual standing and/or walking an average of 5 miles daily.
- Availability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned.
- Availability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Key job responsibilities
- Lead a team of Process Assistants and Delivery Service Providers (DSPs) in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.
- Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals
- Support all safety programs to ensure a safe work environment for all associates and DSPs
- Proactively identify and lead process improvement initiatives and Lean tools
- Train and develop people
- Implement Continue Improvement Projects
- Build bonds between all stakeholders and peers
- Monitor and audit plans for DSPs including staffing, schedules, quality initiatives, and performance levels
- Promote best practice and continuous process improvements across your team in areas like health and safety and productivity
- Ensure there is on-the-road capacity for deliveries including during peak business times
- Help to pilot new service types on-site, such as electric vehicles and cargo bikes
- Carry out performance reviews with DSPs

About the team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.
There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.
Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.
- Degree in Engineering, Operations or related field is a plus.
- 2+ years management experience in a delivery, manufacturing, production or distribution environment.
- Management of a minimum of 30 employees (including payroll, performance management, work-flow assignment).
- Interest in long-term career development in Logistics & Transportation.
- Experience working and managing 3PL operations.



  • Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Bachelor's degree or equivalent - 2+ years of employee and performance management experience - Experience working for Amazon or any Amazon subsidiary or affiliate - Intermediate-advanced English Proficiency (B2+) At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven...


  • Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    A completed Bachelor’s Degree or 2+ years Amazon experience. - 2+ years’ experience in a role with similar responsibilities - 1+ year of direct management experience for employees and their performance. - English Intermediate-Advanced (B2+) - Fluent in Spanish, both written and verbal When you join Amazon as an Area/Shift Manager, you’ll gain...


  • Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Completed Bachelor Degree - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - English Fluency (C1+) - 5+ years of general experience - 3+ years as People Manager Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an experienced manager working to be the most...


  • Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Completed Bachelor Degree - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - English Fluency (C1+) - 5+ years of general experience - 3+ years as People Manager Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an experienced manager working to be the most...


  • Cuauhtémoc, CDMX, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Completed Bachelor Degree - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - English Fluency (C1+) - 5+ years of general experience - 3+ years as People Manager Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an experienced manager working to be the most...


  • Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Completed High school diploma - Basic English (A2) - +2 years of previous experience - 1+ year as people manager At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. One of our main goals is to exceed the expectations of our customers by ensuring that their...

  • Operations Manager

    hace 7 horas


    León de los Aldama, Guanajuato, México Servicios Comerciales Amazon M A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Operations Manager to join our team at Servicios Comerciales Amazon M. As an Operations Manager, you will be responsible for overseeing the day-to-day management of our Last Mile Operation, ensuring the safety, quality, customer experience, and productivity of our operation.

  • Operations Manager

    hace 4 semanas


    Ciudad de México, Ciudad de México Amazon A tiempo completo

    About the RoleAs an Operations Manager in Amazon's Last Mile delivery network, you will play a crucial role in ensuring the seamless execution of our delivery operations. This is a unique opportunity to join a dynamic team and take ownership of delivering exceptional customer experiences.Job SummaryWe are seeking an experienced Operations Manager to lead our...

  • Operations Manager

    hace 3 semanas


    Santiago de Querétaro, Querétaro de Arteaga, México Amazon A tiempo completo

    At Amazon, we're committed to making our customers' delivery experience as smooth as possible. As an Area Manager in our Amazon Logistics (AMZL) team, you'll play a vital role in achieving this goal.About the Role:We're seeking an experienced Operations Manager to lead our last mile delivery operations in Spain. In this challenging and rewarding role, you'll...


  • Cuauhtémoc, CDMX, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - 7+ years of general experience - Fluent in English and Spanish, both written and verbal - 5+ years of employee and performance management experience At Amazon, our aim is to be the most customer-centric company on earth. Our customers experience is influenced significantly...

  • Operations Manager

    hace 2 meses


    Ecatepec de Morelos, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    About Amazon OperationsAt Servicios Comerciales Amazon Mexico S. De R.L. De C.V., we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries...


  • Cuauhtémoc, CDMX, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - 7+ years of general experience - Fluent in English and Spanish, both written and verbal - 5+ years of employee and performance management experience At Amazon, our aim is to be the most customer-centric company on earth. Our customers experience is influenced significantly...


  • Ciudad Nezahualcoyotl, México Amazon A tiempo completo

    At Amazon, our aim is to be the most customer-centric company on earth. Our customers experience is influenced significantly by how we fulfil and deliver customer orders. The goal of Amazon’s Last Mile teams is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and...


  • Ciudad de México, Ciudad de México Amazon A tiempo completo

    As a seasoned operations expert, you'll have the opportunity to lead a diverse team in Amazon's Last Mile Operations. With a focus on delivering exceptional customer experiences, you'll work closely with your colleagues to drive productivity and address challenges. The role requires flexibility to work onsite, rotating shifts, including weekends, holidays,...


  • Cuauhtémoc, CDMX, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - 7+ years of general experience - Fluent in English and Spanish, both written and verbal - 5+ years of employee and performance management experience At Amazon, our aim is to be the most customer-centric company on earth. Our customers experience is influenced significantly...


  • Ciudad de México, Ciudad de México Amazon A tiempo completo

    About the RoleWe are seeking an experienced Operations Shift Manager to lead a large and diverse team in our Last Mile Operations department. As a key member of our Amazon Logistics team, you will be responsible for ensuring that our delivery processes run seamlessly and efficiently.Job SummaryThe Operations Shift Manager will be responsible for analyzing...


  • Cuauhtémoc, CDMX, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Completed High school diploma - Basic English (A2) - +2 years of previous experience - 1+ year as people manager At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. One of our main goals is to exceed the expectations of our customers by ensuring that their...


  • Ecatepec de Morelos, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    About the RoleWe are seeking an experienced Logistics Operations Director to lead our last mile operations in one of our Delivery Stations. As a key member of our team, you will be responsible for managing day-to-day relationships with multiple Delivery Service Providers (DSPs) and driving operational goals and metrics for your Delivery Station.Key...


  • Ciudad de México, CDMX Jüsto A tiempo completo

    Jüsto es el primer supermercado mexicano sin tiendas físicas y 100% digital, buscamos revolucionar la industria de autoservicio por medio de prácticas comerciales más justas, reduciendo intermediarios, a través del desarrollo y aprovechamiento de tecnología y datos, y ser el súper favorito de todos **PRODUCT MANAGER LAST MILE **Misión**: Desarrollar...

  • Operations Team Lead

    hace 3 semanas


    Ciudad de México, Ciudad de México Amazon A tiempo completo

    About Amazon LogisticsAmazon Logistics, or AMZL, is a division of Amazon that handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers.Our goal is to make our customers' delivery...