Field Support Analyst

hace 7 meses


Ciudad de México PepsiCo A tiempo completo

PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ® and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.

Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.

Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.

Now we are looking for this position:
**GBS Customer DB Mgmt/ Field Support Analyst**

**Main Purpose**
- The Customer Data Base analyst Jr role will provide operational support to Sales Intelligence teams to ensure the correct customer segmentation and customer setup (ABC) as well as be responsible for managing the “Carteira” management process. Will work with cross-functional teams to ensure the proper functioning of the general sales operational processes by offering support to market teams.Execute the Customer/ field support agenda for PBF through the guarantee of OLAs & SLAs established with the market._

**Accountabilities / Responsibilities**
- _Manage the Carteira process that entails: Ensuring the correct allocation of customers in each team and structure;_
- _Manage the customer account, maintaining and updating the list of contacts and customer histories, ensuring that the terms and conditions of the customers are correct._
- _Evaluate customer segmentation criteria, given a set of guidelines;-Gain consensus with the business through the framework to centralize, standardize and then optimize customer/DB management_
- _Gather, cleanse, and analyze category data and information_
- _Build and manage business relationships across all customer/DB management_
- _Gain consensus with the business through the framework to centralize, standardize and then optimize customer support activities across the organization_

**Qualifications / Requirements**
- _No pofessional experience required_
- _Basic English_
- _Intermediate/advanced Portuguese_
- _Proficient in full suite of Microsoft Suite of products: Word, Excel, PowerPoint, Outlook-_
- _Customer focused, adaptable, strong follow up and organizational skills_
- _Ability to quickly shift and adapt to changes as they come; proactively communicating throughout the process_
- _Ability to handle multiple tasks at the same time)_

If you have the profile that we are looking, send us your CV by this via, if it's possible that you can participate in this process we will contact you ASAP, if not we will keep your info in our base data for 6 months.

**Thank you so much for your interest in PepsiCo**

Tipo de puesto: Tiempo completo

Horario:

- Lunes a viernes
- Turno de 8 horas

Prestaciones:

- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa
- Vales de restaurante

Tipos de compensaciones:

- Bono de productividad

Pregunta(s) de postulación:

- ¿Cual es tu nível de excel?
- ¿Cuál es tu expectativa salarial?

Idioma:

- Inglés (Obligatorio)
- Portugués (Obligatorio)

Lugar de trabajo: Hybrid remote en 11700, Ciudad de México


  • Field Tech Analyst

    hace 7 meses


    Ciudad de México NTT DATA A tiempo completo

    **Req ID**: 243356 We are currently seeking a Field Tech Analyst to join our team in Mexico City, México (MX-MEX), Mexico (MX). **Client Desktop Role**: - Provide support for all client workstations and peripheral devices like printers, scanners, and barcode readers. - Responsible for installing and maintaining all works station hardware and client...

  • Field Tech Analyst

    hace 7 meses


    Ciudad de México Hashmap A tiempo completo

    **Req ID**:243356 We are currently seeking a Field Tech Analyst to join our team in Mexico City, México (MX-MEX), Mexico (MX). **Client Desktop Role**: - Provide support for all client workstations and peripheral devices like printers, scanners, and barcode readers. - Responsible for installing and maintaining all works station hardware and client...

  • Business Analyst

    hace 3 semanas


    Ciudad de México, Ciudad de México Citigroup Inc. A tiempo completo

    Job OverviewThe Operations Support Analyst 2 is an intermediate-level position responsible for providing day-to-day operations support in alignment with Citi's operations support infrastructure and processes.

  • Admin Support Analyst

    hace 6 meses


    Ciudad de México QIMA A tiempo completo

    **Descripción de la empresa** At QIMA, we’re on a mission to help our clients make products consumers can trust. Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits,...


  • Ciudad de México, Ciudad de México Citi A tiempo completo

    The Commercial Sales Support Analyst 2 role at Citi is a developing position that requires a professional with strong analytical skills. The successful candidate will be responsible for monitoring, assessing, analyzing, and evaluating processes and data related to commercial sales support.**Job Responsibilities:**We are seeking an individual who can provide...


  • Edo. de México Eaton A tiempo completo

    Eaton’s Corporate Sector division is currently seeking a Salesforce support analyst. **What you’ll do**: - As a Salesforce Support Analyst, you will be responsible for providing technical support and guidance to Salesforce users across the North American Sales organization as well as third party Agent partners. Your mission is to provide a frictionless...


  • Ciudad de México, CDMX BlackRock Investments A tiempo completo

    **Sales Support Desk Analyst**: **Location**: **Mexico City, Mexico City** Category: **Investment Product** Job Requisition #**:R246277** Date posted**:Oct. 25, 2024

  • Sales Support Analyst

    hace 5 horas


    Ciudad de México Shell A tiempo completo

    **The Role**: **Job information** The position plays a key role in the DO channel as one of the most complex due to the amount of dealers and sites. The field sales coordinator will centralize everything, from sales records, to contract key dates for territory managers to have in scope. The Field Sales coordinator is also considered a Territory Manager...

  • Sales Support Analyst

    hace 8 meses


    Ciudad de México Shell A tiempo completo

    **Brief Job Description.**: **The position plays a key role in the franchised channel as one of the most complex due to the amount of dealers and sites. The field sales coordinator will centralize everything, from sales records, to contract key dates for territory managers to have in scope. The Field Sales coordinator is also considered a Territory Manager...


  • Ciudad de México, Ciudad de México Nec Australia A tiempo completo

    OverviewNec Corporation seeks a skilled Senior Technical Field Support Specialist to join its Engineering & Science team. This hybrid role is based in Mexico City and requires both technical expertise and excellent communication skills.Job SummaryThis position involves providing technical support to customers, including commissioning, installing, and testing...


  • Ciudad de México NTT DATA A tiempo completo

    **Req ID**: 305081 We are currently seeking a Desktop Support Technician - Field Tech to join our team in Ciudad de México, Ciudad de México (MX-CMX), Mexico (MX). Performs basic configuration of desktop / notebook /printers. - May assist with simple parts replacement and repair on desktops /notebooks/ printers. - Travel may be required *Basic knowledge...

  • Sales Support Analyst

    hace 7 meses


    México Siemens Energy A tiempo completo

    **A Snapshot of Your Day**: The Sales Support Analyst is an integral part of the selling team who will play a pivotal role in shaping our marketing initiatives by leveraging data-driven insights within North America. As a Sales Support Analyst, you will help to collect and analyze market data that will enhance customer engagement and sales growth....


  • Ciudad de México, CDMX Kushki A tiempo completo

    En Kushki, nos enorgullece ser líderes en la industria de pagos, impulsando el cambio y la innovación a través de soluciones que transforman los comercios. Nuestro compromiso con la excelencia y la creatividad nos ha llevado a la vanguardia de nuestro campo, y buscamos constantemente talentos apasionados que deseen hacer una diferencia real en el...


  • Ciudad de México Cambridge University Press & Assessment A tiempo completo

    Tech Support Analyst **Salary**: 19,400 MXP monthly Location: Mexico City Contract: Permanent We are looking for a Tech Support Analyst to join our global Tech support team, investigating and resolving technical support issues on Cambridge University Press & Assessment digital products. We are Cambridge University Press & Assessment (CUPA), a...

  • Field Tech Analyst

    hace 2 días


    México NTT Data Services A tiempo completo

    **Req ID**: 221817 We are currently seeking a Field Tech Analyst to join our team in Torreon, Coahuila (MX-COA), Mexico (MX). Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems. On-site and/or remote installation, implementation,...

  • Data Analyst

    hace 4 días


    Ciudad de México Vestas A tiempo completo

    Day to day technical support to Service Operations. - Customer interface for technical issues (questions and problems) related to Service Business. - Engineering support on locally developed solutions for the existing fleet. - Lead changes on the existing fleet by providing input in centralized processes (CIM, ECR, projects). - Ensure deployment of technical...

  • Legal Analyst

    hace 7 meses


    Ciudad de México Octavio Castro A tiempo completo

    Due to expansion, at Dahfsa we are looking for our next Legal Analyst. **We are looking for people with the following characteristics**: - Technicians in Integral Risk Management or Civil Protection; Lic. in Civil Protection, Law or careers to ends. - Live in the southern area of CDMX, the office is 15 minutes from the peripheral on the Picacho-Ajusco...

  • Cisco Renewals Analyst

    hace 2 días


    Ciudad de México CompuCom Systems, Inc. A tiempo completo

    Why CompuCom? (Overview): The ITG I - Cisco Renewal Analyst provides support for CompuCom’s Cisco Smart Net and IntelliCare (PSS-Partner Support Service) renewal business, works closely with sales account teams to support and grows our contract services business. The Cisco Renewal Analyst acts as a point of contact for Product Sales Executives and VSAMs...


  • Ciudad de México Ingram Micro A tiempo completo

    **Description** **Job Title**:Customer Service Analyst **Objective** - Give customer support about web processes. - Be the first filter is customer request for API integration - To identify technical errors so the rest of the team can solve them **Business Impact**:HIGH because impacts directly on the customer experience **Key Accountabilities** -...

  • OPEX Operations Analyst

    hace 3 semanas


    Ciudad de México, Ciudad de México Eaton A tiempo completo

    Job Title: OPEX Operations AnalystAbout the Role:We are seeking a skilled OPEX Operations Analyst to join our team at Eaton's Corporate Sector division. As an OPEX Operations Analyst, you will play a key role in analyzing and improving operational processes to optimize efficiency and reduce costs.Key Responsibilities:- Analyze business processes to identify...