IT Endpoint Protection Service Manager

hace 3 semanas

Ciudad de México Siemens Energy A tiempo completo

Mid-level Professional

**IT Endpoint Protection Service Manager**

**Location**: Mexico, Queretaro

**Department**: Siemens Energy Information Technology

**Mode of Employment**: Permanent

**LET’S TALK ABOUT YOU**

**Your profile**
- Bachelor’s / Master’s degree in computers / IT, or equal, ideally with experience in service management
- 7-9 years of total working experience in a similar role, including
- Experience in Global service management
- Strong knowledge and working experience in ITIL practices like Incident Management, Problem Management, Change Management etc.
- Service Assurance principles
- Experience working with ServiceNow as a part of resolver group
- Experience in Vendor Management
- Working knowledge on following topics is a must:

- Basic understanding of Data Loss Prevention software and policies
- Encryption principles (TLS)
- Basic understanding of security procedures and solutions-AV/EDR
- Product and Configuration Management KnowHow and Experience:

- Microsoft Windows Defender
- Digital Guardian
- Windows client administration, Microsoft Intune
- Basic familiarity with MS SharePoint
- Excellent stakeholder management skills within a global environment
- Flexible and adaptable; able to work in ambiguous situations; Good organizational skills.
- Clear, logical, and effective verbal/written communication skills
- Excellent verbal and written English communication skills
- High responsiveness and keen perception.
- Organized, ability to work independent and within a team to achieve given objectives
- Working with International teams in a similar role a must

**Your responsibilities**
- Service and maintenance
- Work with Providers on Design and Implementation plan of Microsoft Defender & endpoint services
- Align with project and service owners for endpoint services impact on all IT Services
- Service management of the Data Loss Prevention service: handling service-related requests from employees and routing those to proper responsible parties (DLP service provider)
- Working with Cybersecurity Officers on their requests for new policies/modification of existing policies and configurations/providing consultation for technical questions
- Follow up on high-priority tickets, act as an escalation point, speed up resolution of operational problems by connecting with responsible teams
- Perform periodic service reporting to leadership team on a monthly and quarterly basis + per management request if and when needed
- Lead service meetings with service provider, follow up on service reporting (key statistics, SLAs, KPIs of the provider) and ensure that the contract-required service levels are maintained
- Maintenance and further development (with service provider support) of tools used in the service such as informative Wiki pages and Service Demand/Whitelisting tool

**LET’S TALK ABOUT US**

"Let’s make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.

We provide the power to bring heat and light to our cities. We build highly efficient next generation turbines as well as on
- and offshore wind turbines all over the world. We help our customers to save millions of tons of CO2 each year. That way we not only contribute, better and greener future.

For these and many other future projects, we need smart thinkers who bring skill, creativity, and dedication to the table. People like you

We tackle what really matters - take your next career step with us and make a difference.

**MORE INSIGHTS**

Be Energized. Be you.

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and compassion. Our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society. All of society.

LI-MF1

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