Project Support Spec

hace 1 mes


Ciudad de México PPD A tiempo completo

Responsible for managing the metrics in various systems.
- When assigned as Lead, coordinates and supports assigned PSS staff and works closely with functional leads to ensure optimal operational performance.
- Helps study teams to maintain audit readiness by bringing forward innovative ideas and smart new ways of working.
- Supports creation, implementation and change management for departmental and cross-functional process improvements/enhancements initiatives.
- Supports with risk assessment and analysis to avoid possible deviations and noncompliance with established processes.
- Provides end to end oversight and follow up on study level activities aiming to minimize any inconsistencies in terms of compliance with systems, organizational/customers processes and procedures accurately applied at all levels.
- Provides reconciliation, oversight and follow up on systems and trainings for various Functional Departments. Direct communication with Functional Leads to follow up and increase training compliance >99% on study level.
- Attends (if required) external meetings & teleconferences with clients. Supports with preparation of presentations including information about Key Performance Indicators (KPI), metrics, status and possible challenges with systems.
- Provides oversight of metrics in CRG's VV eTMF and Client eTMFs; reconciliation of File Reviews.
- Updates and maintains trackers and data repositories as required. Assesses/analyzes results and creates potential action plans suggested to Project Lead/CTM.
- Provides Clarity support with review of actual hours coded each month to identify miscoding; evaluates spend compared to budget.
- Identifies risks and communicates in advance to Functional Leads and Client representatives.
- Additional duties may be assigned to provide support to the study teams based on business needs and/or to meet overall objectives of the department/company.
- Very good understanding of CTC-C tasks, applicable CTC-Cs' and other manuals, eTMF and File Review processes, client-specific manuals, procedures and requirements
- Audit/inspection process awareness with relevant rules and guidance documents
- Good organizational skills and strong attention to detail, with proven ability to handle multiple tasks efficiently and effectively
- Ability to effectively analyze project-specific data/systems to ensure accuracy and efficiency
- Analytical skills, ability to comprehend and analyze data, tables, etc.
- Strong customer focus
- Flexibility to reprioritize workload to meet changing project timelines
- Knowledge of ICH GCP, strong comprehension of applicable SOPs, good understanding of a clinical trial life cycle
- Advanced English (verbal & written)
- Good computer skills, proficient in several MS Office (Word, Excel, Power Point) and ability to obtain knowledge and master all clinical trial database systems
- Strong collaborators, very good communication skills, capable to shift prioritization according to project needs and timelines
- Ability to work in a team or independently as required
- Good negotiation skills



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