SAP Contact Center Technologies Senior Consultant

hace 6 meses

Saltillo, México SAP A tiempo completo

**We help the world run better**

The SAP CPIT CS CTG Contact Center Technologies team provides worldwide support for SAP’s contact center design and operations based on Sinch’s Contact Pro Omnichannel cloud solution. The Contact Center Technologies team specialists support and manage new communication technologies and ensures a rock solid, high quality and reliable service for our internal Lines of Business (LOB) to enhance the productivity of SAP employees.

Within our team, we practice a trust-based working model. If you need to work flexibly, you can do so given your manager’s agreement.

**EXPECTATIONS AND TASKS**:
Do you like to work with people in a very dynamic environment? How about being challenged by the latest technologies? Would you also enjoy working within a virtual international team, which provides opportunities to deliver innovation and solve complex problems? Then this position is perfect for you. We are fully committed to delivering the right mix of collaboration services to SAP’s workforce to enable their success.

As a member of our team, you will:

- Be located at and work from within SAP office in Monterrey 3 days per week on a flex-work model
- Setup agents, queues and configurations on customer needs
- Detect, address and resolve complex issues
- Analyze and provide professional recommendations on non-standard items to internal customers
- Share best practices and lessons learned, and leverage them for future enhancements
- Assist in monitoring service quality and preparing service reports
- Be able to also explain complex scenarios with simple words, and also be able to assist and train end-users/agents if this is required
- Work with design team on strategies that helps meet customer needs.

**Required skills**:

- Minimum two years of experience in contact center operations/administration
- Excellent interpersonal skills - communicating with others, problem solving and decision making
- Positive attitude, sociable, a team player who is service oriented
- Ability to work without supervision and take ownership of assigned tasks
- Strong analytical capabilities and process thinking
- Project management skills
- Proven ability to work in a virtual team environment
- Decision making - Demonstrate accountability and commitment by preparing decision-making processes
- Highly motivated, can-do attitude and result oriented
- Strong team player, experienced in working with virtual and international teams
- Strong oral and written communication and presentation skills
- Willingness to accept additional responsibilities
- Excellent in English, both written and verbal

**Preferred skills**
- Familiarity with Contact Center Enterprise technology
- Working knowledge of networking technologies

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 392845 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

  • Senior IT Consultant for SAP Technologies

    hace 4 semanas

    Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    **Senior IT Consultant Role**Join SAP as a Senior IT Consultant and take on a challenging role in our IT team. As a Senior IT Consultant, you will be responsible for conducting Root Cause Analysis for major incidents and presenting findings to senior management. You will also plan, set up, implement, and operate SAP technologies to achieve ambitious...

  • Senior IT Consultant for Contact Center Technologies

    hace 1 mes

    Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    **We help the world run better****PURPOSE AND OBJECTIVES**The SAP Contact Center Technologies team provides worldwide support for SAP's contact center design and operations based on Sinch's Contact Pro Omnichannel cloud solution. The team specialists support and manage new communication technologies and ensure a rock solid, high quality and reliable service...

  • Senior Contact Center Consultant

    hace 4 semanas

    Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    **Delivering Exceptional Customer Experiences**The SAP Contact Center Technologies team is responsible for providing worldwide support for SAP's contact center design and operations based on Sinch's Contact Pro Omnichannel cloud solution. As a member of our team, you will play a crucial role in ensuring a rock-solid, high-quality, and reliable service for...

  • IT Technology Senior Consultant SAP Cs Contact

    hace 6 meses

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **PURPOSE AND OBJECTIVES** The SAP CPIT CS CTG Contact Center Technologies team provides worldwide support for SAP’s contact center design and operations based on Sinch’s Contact Pro Omnichannel cloud solution. The Contact Center Technologies team specialists support and manage new communication technologies and ensures...

  • Technical SAP NetWeaver Consultant

    hace 3 semanas

    Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    About the RoleAt SAP, we're seeking a highly skilled Technical SAP NetWeaver Consultant to join our team. This role involves supporting SAP Systems technical implementations and upgrades, as well as providing daily technical operation/administration.Key Responsibilities- Plan, coordinate, and execute maintenance scheduled for business system landscapes in...

  • SAP Cs Uc Technologies Senior Consultant

    hace 5 meses

    Saltillo, México SAP A tiempo completo

    **We help the world run better** The SAP CPIT CS CTG Unified Communication Technologies team provides worldwide collaboration & telephony services for SAP based on Microsoft Teams as a managed service. The Unified Communications team specialists support and manage new communication technologies and ensures a rock solid, high quality and reliable service for...

  • SAP Cs Uc Technologies Senior Consultant

    hace 5 meses

    Saltillo, México SAP A tiempo completo

    **We help the world run better** The SAP CPIT CS CTG Unified Communication Technologies team provides worldwide collaboration & telephony services for SAP based on Microsoft Teams as a managed service. The Unified Communications team specialists support and manage new communication technologies and ensures a rock solid, high quality and reliable service for...

  • Technical Contact Center Specialist

    hace 5 días

    Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    About the Role:We are seeking a highly skilled Technical Contact Center Specialist to join our team at SAP. As a key member of our global support organization, you will play a crucial role in providing top-notch technical assistance to our clients.As a Technical Contact Center Specialist, your primary responsibility will be to resolve complex technical...

  • Senior SAP High Availability Specialist

    hace 1 semana

    Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    About UsWe are a leading provider of SAP solutions, dedicated to delivering exceptional results for our clients.Our team is passionate about helping businesses like yours achieve success through innovative technology solutions.The RoleWe are seeking a highly skilled Senior SAP High Availability Specialist to join our team.This is an exciting opportunity to...

  • IT Technology Consultant Linux- SAP Enterprise

    hace 5 meses

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **Purpose and Objective**: Within the Product Engineering (PE) division, the Enterprise Cloud Services (ECS) Delivery Technical Operations team runs the HANA Enterprise Cloud (HEC) and is responsible for OS, DB & SAP Apps (such as S/4 HANA) operations & support for our customers across multiple infrastructures - SAP DCs,...

  • IT Technology Consultant Linux- SAP Enterprise

    hace 5 meses

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **Purpose and Objective** **The Role**: As an IT Technology Consultant, you will be responsible for: - Handling Incidents, Alerts, and Service Requests - Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support. - Planning, setup, implementation, and operation of SAP technologies...

  • IT Technology Senior Consultant Ecs

    hace 6 meses

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **What you'll do** As IT Technology Senior Consultant, you will be responsible for: - Conducting Root Cause Analysis for major incidents (production and non-production systems) and getting into the depth of the problem to find a permanent fix - Presentation to senior management on findings of RCA and driving weekly status...

  • IT Consultant Linux Enterprise

    hace 1 mes

    Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    Unlock Your Potential as an IT ConsultantAbout the RoleWe are seeking an experienced IT Consultant to join our team, specializing in Linux Enterprise solutions. As an IT Consultant, you will be responsible for delivering and maintaining complex SAP landscapes, providing technical expertise and support.Key ResponsibilitiesHandling Incidents, Alerts, and...

  • Senior Technical Service Manager

    hace 4 semanas

    Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    About the RoleSAP is the global leader in business software, and our Enterprise Cloud Services (ECS) organization is dedicated to maximizing customer success. We're seeking an accomplished SAP Basis Consultant to join our team as a Technical Service Manager. As a key member of ECS, you'll contribute to SAP's global strategy of helping customers adopt SAP...

  • Senior Basis Consultant For Critical Incident Management

    hace 4 semanas

    Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    We are looking for analytical and solution-oriented Senior Basis Consultants with experience in NetWeaver and Non-NetWeaver technologies to ensure the 24x7 availability of SAP systems running on SAP Enterprise Cloud Services (ECS).The role of our Senior Basis Consultants involves supporting, troubleshooting, and resolving alerts and incidents, as well as...

  • Enterprise Linux Technical Consultant

    hace 2 semanas

    Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    We are seeking an experienced Enterprise Linux Technical Consultant to join our team. The ideal candidate will have a strong background in Linux administration and a passion for delivering high-quality technical solutions.As an Enterprise Linux Technical Consultant, you will be responsible for:Main Responsibilities:Handling Incidents, Alerts, and Service...

  • Solution Owner for Sap´s Intelligent Enterprise

    hace 5 meses

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **ABOUT US** SAP’s vision is to help the world run better and improve people’s lives. Being part of the IE Solutions organization, the IE System Operations (IESO) team is responsible for the E2E operation of SAP´s internal mission critical services based on SAP´s own or other innovative technologies to run our global...

  • Senior SAP Basis Application Architect

    hace 2 semanas

    Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    SAP is seeking a highly skilled and experienced Senior SAP Basis Application Architect to join our team.About the Role:We are looking for an expert in SAP Basis who can drive continuous improvement, infrastructure landscape re-architecture, and new technology adoption. The ideal candidate will have strong customer focus and global thinking skills.Key...

  • Senior IT Professional

    hace 4 semanas

    Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    **IT Expertise Wanted**We are seeking an experienced Senior IT Professional to join our Critical Incident Management team. As a SAP Basis Consultant, you will be responsible for ensuring the 24x7 availability of SAP systems running on SAP Enterprise Cloud Services. Your duties will include supporting, troubleshooting, and resolving alerts and incidents, as...

  • Senior Basis Consultant for Critical Incident

    hace 6 meses

    Saltillo, México SAP A tiempo completo

    **We help the world run better** We are looking for analytical, solution-orientated Senior Basis Consultants experienced in NetWeaver & Non-NetWeaver technologies to keep SAP Enterprise Cloud Services (ECS) Customer systems running. **The Role** Our Senior Basis Consultants, as part of the Critical Incident Management team, are responsible for the 24x7...