Customer Service Executive
hace 5 meses
**About us:
DEUNA, a rapidly growing SaaS startup, is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today:customer conversion, payment acceptance, and fraud prevention with a single integration.
With a recently announced $30M USD Series A funding, we operate in 5 LATAM countries and are on the lookout for exceptional talent to join our team and continue driving our success.
We seek a dynamic and customer-centric professional to join our team as a Customer Success Executive. In this role, you will be responsible for ensuring the overall satisfaction and proactive retention of our valued customers. As a CSE, you will play a pivotal role in building and maintaining long-term client relationships, becoming a trusted advisor to our customers.
**Responsibilities**:
- **Customer Engagement and Retention**:Proactively engage with customers to understand their core business and product usage.
Implement strategies to enhance customer satisfaction and promote long-term retention.
- **Client Training and Onboarding**:Ensure effective and efficient onboarding of new customers, providing them with the necessary training and resources. Collaborate with internal teams to develop comprehensive training programs tailored to customer needs.
- **Product Knowledge and Education**:Maintain a deep understanding of our solutions and products. Educate customers on the most relevant features and functionalities aligning with their business needs.
- **Trusted Advisor**:Build strong, trust-based relationships with clients, positioning yourself as a reliable and knowledgeable advisor.
Anticipate customer needs and provide proactive guidance on how our solutions can address their challenges.
- **Voice of the Customer**:Act as the primary point of contact for customer issues, feedback, and escalations. Advocate for customers internally, ensuring their concerns are addressed promptly and effectively.
- **Product Feedback and Enhancement**:Collect and relay customer feedback to internal teams for continuous product improvement.
Collaborate with cross-functional teams to provide insights on how to serve our customers better.
**Qualifications**:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven 5+ experience in customer success, account management, or a similar client-facing role.
- Strong understanding of the industry and the ability to align product features with customer needs.
- Excellent communication and interpersonal skills.
- Proactive problem-solving ability and a customer-centric mindset.
- Must speak English and Portuguese.
**What will you find when you join DEUNA?**
A multicultural team distributed throughout LATAM
Dynamism, agility and constant innovation
Being part of a high-impact solution for an entire region
The best tools and technology to operate
Being part of the startup culture. We are in full expansion
Incredible team
**Benefits**
Hybrid modality \uD83D\uDDA5️
Vacations and personal days \uD83C\uDFDD️
Economic support for internet and cell phone line\uD83D\uDCF1
We all own DEUNA, we offer stock options \uD83D\uDCB8
Multidisciplinary, diverse and dynamic team \uD83E\uDDE1
Be part of a dynamic team that's transforming the e-commerce landscape in LATAM.
**Join us at DEUNA
-
Customer Service Executive
hace 2 semanas
Ciudad de México, Ciudad de México Empleando Mexico A tiempo completoCustomer Service Executive - Cancun OpportunityWe are seeking a highly skilled and motivated Customer Service Executive to join our team in Cancun, Mexico.Job Summary:The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively handle customer inquiries and complaints in a professional and courteous...
-
Marketing & Customer Service Executive
hace 2 meses
Ciudad de México, CDMX FAME Asesores en Recursos Humanos A tiempo completo_**JOIN OUR TEAM!**_ Do you have a passion for marketing, customer service and are interested in the logistics industry? This is the opportunity for you! We are looking for a _**Marketing & Customer Service Executive**_ to join our international team at a leading freight forwarder. **Location**: CDMX (Angel de la Independencia) **What are we looking...
-
Pricing & Customer Service Executive
hace 2 meses
Ciudad de México, CDMX FAME SC Consultores en Recursos Humanos A tiempo completo_**JOIN OUR LOGISTICS TEAM!**_ Do you have experience in pricing and customer service in the maritime sector? Are you passionate about logistics and commercial negotiation? This is your opportunity! We are looking for a _**Pricing and Customer Service Executive**_ for a leading freight forwarder in **Mexico City.** **What are we looking for?** -...
-
Customer Service Executive
hace 6 meses
México Bacardi A tiempo completoWHAT DOES A Customer Service Executive DO?The Customer Service Representative (CSR) is responsible for ensuring the daily processing of orders that arrive automatically and are generated manually (Modern & Traditional Trade). They are also responsible for inventory allocation, as well as raising their hand in case of out-of-stock alerts to the Planning team....
-
Customer Service and Sales
hace 6 meses
México Quimati A tiempo completoCustomer Service Executive Advanced English. Experience in the position in industrial manufacturing companies. 2 years minimum. Activities: - Respond to customer requirements. - Generate production orders in the system, follow up of OC. - Generate output orders for product delivery. - Monitor the transfer and ensure effective delivery. - Responsible for...
-
Customer Service and Sales
hace 5 meses
México Quimati A tiempo completoCustomer Service Executive Advanced English. Experience in the position in industrial manufacturing companies. 2 years minimum. Activities: - Respond to customer requirements. - Generate production orders in the system, follow up of OC. - Generate output orders for product delivery. - Monitor the transfer and ensure effective delivery. - Responsible for...
-
Customer Service Representative
hace 4 semanas
Ciudad de México, Ciudad de México Bacardi A tiempo completoJob SummaryThe Customer Service Executive role at Bacardi is a vital part of our team, focusing on delivering exceptional customer experiences and ensuring smooth order management processes.Responsibilities- Manage order execution processes for the internal Mexico market, ensuring timely and accurate fulfillment.- Collaborate with commercial teams to provide...
-
Bilingual Customer Service Agent
hace 5 meses
México Empleando Mexico A tiempo completo**Vacante para la empresa Empleando Mexico en Cancún, Quintana Roo**: Important Contact Center is looking for your talent, for the job of Bilingual Customer Service Executive in Cancun. Functions: - Attention and follow-up to customer requests - Reservation, confirmation and changes of appointments - Recovery of insurance, warranties and returns -...
-
Customer Service Executive
hace 2 semanas
Ciudad de México, CDMX PRODUCTOS RICH SA DE CV A tiempo completo**POSITION: Customer Solutions Executive** / Temporary **YOUR DREAM JOB STARTS HERE!** **JOIN THE FAMILY!** As a leading global provider of comprehensive frozen food solutions, our portfolio includes creative solutions geared towards helping food industry professionals focused on everything a family makes possible. Rich's®: Endless possibilities. A...
-
Customer Relationship Executive
hace 6 meses
México CYPRESS A tiempo completo**¡Sabemos que esta oportunidad es para ti!** Somos una empresa líder enfocada a ofrecer oficinas equipadas y co working spaces con todos los servicios necesarios para la operación y crecimiento de los negocios que nuestros Clientes requieren, ofreciendo así mismo **experiências extraordinarias.** Como **Customer Relationship Executive** de Nex...
-
Customer Service
hace 5 meses
México Itanna A tiempo completoUna empresa líder en el sector Industrial, está en busca de un profesional altamente capacitado para unirse al equipo como Customer Service. Comprometidos con brindar un servicio excepcional a nuestros clientes, y estamos buscando a alguien que comparta nuestro compromiso y pasión por la excelencia en el servicio al cliente. **Requisitos**: -...
-
Customer Service
hace 6 meses
México MSNS HR TECHNOLOGY LLC A tiempo completo**Rol: Customer Service (Múltiples roles)** **Aperturas: 10+ contrataciones** **Ubicación: - Monterrey N.L. México** **Modelo: - Híbrido Monterrey** **Salario: - BRUTO 20K-25K MXN/Mes + Beneficios Estándar** **Inglés Comunicación: Avanzado** **Experiência**: 6+ Months Experience in Customer Service / BPS (bilingual costumer support, no IT...
-
Customer Service
hace 6 meses
México OCAST HOLDINGS A tiempo completo**CUSTOMER SERVICE** Ocast Holdings, comprometida con el servicio de alta calidad al turismo, te invita a formar parte del equipo de Programación como CUSTOMER SERVICE Te encargaras de satisfacer las necesidades de los clientes, resolver sus problemas y representar positivamente la marca en todas las interacciones **Requisitos**: - Ingles...
-
Agente de Servicio Al Cliente Bilingüe Home Office
hace 6 meses
México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en Tehuacán, Puebla**: **Agente de Servicio al Cliente Bilingüe Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y una experiência...
-
Customer Success Executive
hace 1 mes
Ciudad de México, Ciudad de México Infobip A tiempo completoCustomer Success ExecutiveAt Infobip, we're passionate about delivering exceptional customer experiences. As a Customer Success Executive, you'll play a critical role in driving customer growth and retention by building trusted relationships with our clients.ResponsibilitiesDevelop and maintain strong relationships with assigned customers to achieve overall...
-
Ciudad de México, Ciudad de México Empleando Mexico A tiempo completoCustomer Service Executive in CancunWe are looking for a talented bilingual customer service executive to join our team in Cancun, Quintana Roo. As a representative of Empleando Mexico, you will be responsible for handling customer requests and providing excellent service.Salary: Our estimated annual salary is $24,000 - $30,000 USD, depending on experience...
-
Customer Service con Experiencia
hace 6 meses
México American International Border Logistics A tiempo completo¡Únete a nuestro equipo en AIBL! Estamos **Solicitando: Customer Service**: **Requisitos**: - Ingles conversacionales. - Actitud proactiva y enérgica. - Con o sin experiência en logística. - Experiência previa en Customer Service. - Disponibilidad para trabajar en el 2° turno. **Descripción del Puesto**: En AIBL, valoramos la excelencia en el...
-
Sales Executive
hace 7 meses
México Hilton A tiempo completoSales Executive A Sales Executive analyses local market trends and competitor activity to generate new future business for the hotel. **What will I be doing?** As Sales Executive, you will analyse local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following...
-
Customer Service
hace 6 meses
México PPG A tiempo completoAs CUSTOMER SERVICE REPRESENTATIVE, you will ensure compliance with internal and external customer requirements by meeting time and cost indicators. You will report to a Customer Service Supervisor **Key Responsibilities** - New Purchase Order lead and follow up through the supply chain. - Increase and efficiency inventory levels. - To collaborate on the...
-
Customer Service Supervisor
hace 6 meses
Ciudad de México Gates Corporation A tiempo completo**CUSTOMER SERVICE SUPERVISOR** Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Let's simplify itthink belts and hoses. Found in motorcycles, conveyer belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do...
