Customer Service Supervisor

hace 4 meses

Ciudad de México Gates Corporation A tiempo completo

**CUSTOMER SERVICE SUPERVISOR**

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.

Let's simplify itthink belts and hoses. Found in motorcycles, conveyer belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

**WHAT TO EXPECT**

As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. Located in Santa Fe office, you will supervise Customer Service, Pricing and Product Creation staff in our Santa Fe, Mexico office to ensure that customers receive the best service possible through processing orders timely and coordinating with other functions as required.
- This is an exciting opportunity for you because your decision making ability that results in growth, profitability & positive customer experiences
- You'll be leading team of Individual contributors
- Your fit in the organization will reports to Gates Customer Service Manager in Denver, Colorado, USA

**Key responsibilities (to name a few)**:

- Escalation point for expediting production as needed to meet customer requested delivery dates.
- Drive alignment of business/organizational goals to the associate level.
- Promote effective and innovative problem solving and decision making.
- Motivate people & effectively build solid relationships with customers.
- Diffuse tension and act as escalation point for customer related issues

**ABOUT YOU**
- Proficient in English (read, write, speak)
- BS/BA Degree required
- Strong attention to detail; must be able to work in a fast-paced environment managing multiple priorities and deadlines.
- Ability to work effectively with other teams and senior-level executives.
- 5-7 years' experience in customer service preferably with a multi-national company**WHY GATES?**
- Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.

***

**WORK ENVIROMENT**
- While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
- Gates is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.

**ARE YOU DRIVEN BY POSSIBLITY?

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