Technical Support Analyst

hace 2 días


Guadalajara, México SECTOR H A tiempo completo

_**Technical Support Analyst **_**(Bilingual & Trilingual)**_

BASE SALARY:

- $17,000 (Bilingual)
- $25,000 (Trilingual)
- Home office 100%
- Health Insurance
- Food Vauchers (Monthly) 7% of your salary.
- Economic support for the payment of home energy and internet bills (Monthly)
- New Laptop, and Computer Monitor.
- Days off: twice a week

REQUIREMENTS & EXPERIENCE:

- Bilingual in English and Spanish is required or Trilingual in English, Spanish and French is required.
- Indistinct nationality.
- Residencial requirements: currently living within the Mexican Republic with valid FM2
- Minimum of 1 year in customer support and administration in tech/software support role (Omnitracs, YASC, Teleperformance, etc)
- Ability to identify problems/challenges through conversation and create resolutions for customers quickly and efficiently
- Excellent communication skills with the ability to articulate technical issues
- Experience creating and maintaining customer relationships
- Team player with a positive attitude and the drive to go above and beyond to achieve success
- Experience in customer service (support or sales)
- Manage multiple projects simultaneously and prioritize accordingly
- Zendesk experience is an asset
- Education/ academic experience in IT and Computer Science would be an added bonus
- Self-motivated with the ability to work independently

ESSENTIAL DUTIES & RESPONSIBILITIES:

- Effectively troubleshoot issues with urgency, working hard to solve every customer issue on their first contact
- You will know the product inside and out
- Represent the company in a positive and professional manner
- Update Zendesk cases with all appropriate information pertaining to your customer interactions
- Customer retention through relationship building

Hours of Operations: Our Technical Support Centre is a 7/24/365 operation (availability to work weekends as well as holidays is required); various shifts are available, your schedule will be established upon your hire date.

All applicants should have flexibility to work and amend their schedules as needed.

Bilingual 13:00 to 23:00 hrs (rotate shifts: 13:00 - 20:00 hrs, 14:00-21 hrs, 15:00 - 23:00 hrs)

Trilingual 7:00 to 19:00 hrs (8 hours shifts)

Tipo de puesto: Tiempo completo

Salario: $17,000.00 - $25,000.00 al mes

Horario:

- Incluye días feriados
- Turno de 8 horas

Prestaciones:

- Trabajar desde casa
- Vales de despensa



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