Service Delivery Coordinator

hace 2 semanas

Ciudad del Carmen, México Baker Hughes A tiempo completo

**Join our Artificial Lift Team today**

Our Oilfield Services Team is assembling and testing the latest products of oilfield equipment which is the beating heart of our work. We collaborate with our development teams in science, mechanical and electrical engineering, physics, geoscience, to develop innovative drilling tools

**Partner with the best**

The Account Manager ALS, ensures that Baker Hughes maximizes its short
- and long-term revenue. Provide profit and cash collection opportunity by ensuring flawless execution. Ensure on time delivery, contract adherence and cash collection for the assigned jobs.

As a Account Manager - Artificial Lift, you will be responsible for:

- Protect the health and safety of our personnel and the environment
- Conduct all activities in line with our core values, and non-negotiables, applicable processes and cultural pillars
- Ensuring the assigned contracts/quotes are fully understood and capitalized upon
- Primary resource for the SDM to assist in executing all activities as outlined in MtJC
- Coordinate and monitor all job activities as outlined in MTJC across organizational boundaries
- Accountable for the use of Job Center in location to manage the jobs at hand.
- Accountable for Technical Review of the job planning, Equipment preparation and people readiness
- Work with IWS Project Managers and / or other PL’s SDC on X-PL critical tasks within a job
- Responsible for scheduling and dispatching of resources in line with job requirements
- Responsible for ensuring completion of training and development of Field population
- Primary contact for client for job planning, preparation, execution and close out, and as such, will manage the relationship to ensure business success for BKR
- Be familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients objectives (examples clients asking for BKR to operate outside of product specifications, client asking BKR to execute work in way that is not aligned with the BKR SOP )
- Prompt escalation of issues that can impact service delivery
- Ensure invoice is in line with contract/quote, with no revenue leakage and timely collection of cash
- Coordinate with field crews to manage any requirements / mobilizations during the job at the customer well site/location
- Assist other Service Delivery Coordinators with Technical Peer Reviews
- Drive the culture of discipline of the 5 Fundamentals of Service Delivery:

- _Project and Deployment Readiness_
- _Risk Assessment_
- _Management of Change_
- _Incident Management_
- _iMtJC process compliance_

**Fuel your passion**

To be successful in this role you will:

- Have a Bachelor degree, with preference for an Engineering, scientific disciplines
- 4-5 years of relevant work experience as Service Delivery Coordinator
- Be fluent in English and Italian, verbal and written
- Experience working with SAP and CRM ERP
- Demonstrated skills working with Office, and digitals tools.
- Able to travel occasionally
- Excellent oral and written communication skills
- Interpersonal skills to work well with colleagues and customers across all businesses and cultures
- The ability to manage multiple project and/or deadlines
- Proven leadership capabilities

**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

  • Service Delivery Coordinator

    hace 1 semana

    Ciudad del Carmen, México Baker Hughes A tiempo completo

    **Service Delivery Coordinator - Field Services Operations** Are you a service delivery coordinator looking for a new opportunity? Do you enjoy being part of a successful team? **Join our Drilling Services team!** Our Oilfield Services Team is assembling and testing the latest products of oilfield equipment which is beating heart of our work. We...

  • Customer Engagement Coordinator

    hace 2 meses

    Ciudad del Carmen, México Schlumberger A tiempo completo

    **Customer Engagement Coordinator** **Ciudad del Carmen, Campeche, Mexico** The Customer Engagement Coordinator is responsible for acting as the customer point-of-contact for Product Line operations, providing superior levels of support throughout the service delivery process, driving contract revenue, profitability and receivable management. The Customer...

  • Applications Engineer Gen 2

    hace 2 semanas

    Ciudad del Carmen, México Baker Hughes A tiempo completo

    ESSENTIAL RESPONSIBILITIES: - Ensure compliance with manage the Job Cycle (MtJC) process - Work with the assigned Service Delivery Coordinator/Salesperson to understand the client’s well construction or production objectives as well as the commercial terms for Baker Hughes (i.e. outcome based contract, line item contract, etc.) - Design a job program,...

  • Customer Service Coordinator

    hace 2 meses

    Ciudad Juarez, México ILC DOVER-INDUSTRIAS GRAYLING DE MÉXICO A tiempo completo

    **ILC DOVER-INDUSTRIAS GRAYLING DE MÉXICO** **Solicita**: **Customer Service Coordinator** **Descripción y Requisitos** **Job Summary**: The Customer Service Coordinator ensures that our customers’ orders are processed appropriately. They monitor the progress of the order from intake through delivery and may participate in customer follow-up...

  • Customer Service Coordinator

    hace 7 días

    Ciudad Juarez, México ILC DOVER-INDUSTRIAS GRAYLING DE MÉXICO A tiempo completo

    **ILC DOVER-INDUSTRIAS GRAYLING DE MÉXICO** **Solicita**: **Customer Service Coordinator** **Descripción y Requisitos** **Job Summary**: The Customer Service Coordinator ensures that our customers’ orders are processed appropriately. They monitor the progress of the order from intake through delivery and may participate in customer follow-up...

  • Service Line Coordinator

    hace 2 meses

    Ciudad del Carmen, México KLB Group Mexico A tiempo completo

    **Una empresa dinámica con una marcada cultura emprendedora.** KLB Group nació al constatar que muchos proyectos no alcanzaban el éxito esperado por la falta de un enfoque realista, operativo y pragmático. Desde hace más de veinte años, nuestro objetivo ha sido construir y hacer crecer un grupo capaz de acompañar a nuestros clientes llevando a cabo...

  • Service Delivery Global Lead

    hace 2 meses

    Ciudad de México WTW A tiempo completo

    Service Delivery Global Lead - Mexico City, MX February 08, 2024 **Summary**: The Service Delivery Management - Global Lead position will play a pivotal role in ensuring the successful delivery of IT services across all regions globally by effectively overseeing business relationships, service performance, and ensuring the comprehensive resolution of...

  • Customer Service Coordinator

    hace 1 semana

    Ciudad Juarez, México IMPORTANTE EMPRESA AUTOMOTRIZ A tiempo completo

    **IMPORTANTE EMPRESA AUTOMOTRIZ** **Solicita**: **CUSTOMER SERVICE COORDINATOR** **Descripción y Requisitos** - 3 years of Experience in specific position - 95% spoken and written English is a must. - Experience in orders controls and follow up. - Flawless customer service and attention. - Nice tone of voice, and solutions provider. - Organized and...

  • PMO Service Delivery Management

    hace 3 semanas

    Ciudad de México Ericsson A tiempo completo

    **About this opportunity**: As a Service Delivery Manager, you accelerate service delivery, efficiency, and performance within and between operations to build an environment that supports global efficiency and profitable growth. In this role, you will drive the delivery effort to make their work more efficient through adequate delivery tools, processes,...

  • Service Coordinator

    hace 1 mes

    Ciudad de México Liebherr Mexico, S. de R.L. de C.V. A tiempo completo

    **Responsabilities**: - Handling of enquiries. - Technical support of customers, engineers, the service stations and of the sales department - Forwarding of service information - Assuring that safety relevant service information’s are installed/followed. - Quoting of upgrades, services and not standard solutions (like new parts without Id. No., lifting...

  • E-commerce Logistics Coordinator

    hace 1 mes

    Ciudad Juarez, México North American Production Sharing A tiempo completo

    **E-commerce **Logistics Coordinator** **Summary** A logistics coordinator is responsible for managing all aspects of shipping routes and delivery, specifically with regard to customer satisfaction. As E-commerce logistic coordinator, customer satisfaction is a priority. Additionally, a logistic coordinator is well-versed in supply management principles...

  • Service Delivery Manager

    hace 2 meses

    Ciudad de México Avaya A tiempo completo

    **About Avaya**: Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every...

  • Service Delivery Manager

    hace 2 semanas

    Ciudad de México Avaya A tiempo completo

    **About Avaya**: Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every...

  • Account Coordinator

    hace 2 meses

    Ciudad Juarez, México Electro Componentes de México S.A. de C.V. A tiempo completo

    Electro Componentes de México por crecimiento se encuentra en búsqueda del mejor talento para Account Coordinator (Customer Service) El **Account Coordinator (Customer Service)** se encarga del mantenimiento y la comprensión de las demandas de los clientes, la gestión de los envíos de los clientes y la comunicación en torno a las áreas que afectan a...

  • Service Delivery Manager Mca

    hace 5 días

    Ciudad del Carmen, México Baker Hughes A tiempo completo

    **¿Te gusta trabajar en equipos colaborativos y resolver problemas técnicos?** **¿Te gustaría tener la oportunidad de trabajar para la Empresa de Servicios Petroleros?** **¡Forma parte de nuestro equipo de Artificial Lift!** **Asóciese con los mejores** **Como Service Delivery Manager usted será responsable de**: - Garantizar que todas las...

  • Service Delivery Leader

    hace 2 días

    Ciudad de México Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...

  • Service Delivery Manager

    hace 2 semanas

    Ciudad de México amaris A tiempo completo

    Job description Buscamos consultores dinámicos para hacer crecer nuestro equipo de Sistemas de Información y Digital en Ciudad de Mexico. Tu experiência, conocimiento y compromiso nos ayudarán a enfrentar los retos de nuestros clientes. Estarás apoyando diferentes proyectos a través de tu experiência como Service Delivery Manager. **Sus principales...

  • Service Delivery Manager

    hace 2 semanas

    Ciudad de México Amaris Consulting A tiempo completo

    **Who are we? **:Amaris Consulting es una firma independiente de asesoría tecnológica que ofrece servicios de orientación y soluciones para las empresas. Reúne a más de 7 500 personas distribuidas en 5 continentes y más de 60 países. Con más de 1.000 clientes en todo el mundo, hemos implementado soluciones en proyectos importantes durante más de una...

  • Service Delivery Manager

    hace 1 mes

    Ciudad de México Amaris Consulting A tiempo completo

    **Who are we? **:Amaris Consulting es una firma independiente de asesoría tecnológica que ofrece servicios de orientación y soluciones para las empresas. Reúne a más de 7 500 personas distribuidas en 5 continentes y más de 60 países. Con más de 1.000 clientes en todo el mundo, hemos implementado soluciones en proyectos importantes durante más de una...

  • Service Delivery Manager

    hace 2 meses

    Ciudad de México Oracle A tiempo completo

    SDM must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud,...