Customer Service Coordinator

hace 2 semanas


Desde casa, México Emerald Property Management A tiempo completo

**Company**: SMD Capital Group

**Salary**: $5.00-$7.50/hour USD

**Company Description**:
**Roles and Responsibilities**:

- Diagnosing and triaging work orders to vendors or in-house teams.
- Scheduling maintenance with contractors (electrician, plumber, handyman, roofer) and coordinating tenant visits.
- Recording and auditing contractor invoices, ensuring accurate financial records.
- Informing clients of repair completion, including photos and tenant feedback.
- Centralizing maintenance calls and training tenants on effective issue reporting.
- Implementing contractor scheduling on designated days for cost-effectiveness.

**Skills**:

- Phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Fluent English & Excellent communication skills.
- Self-starter, willing to ask questions, organized, collaborative.

**Qualifications**:

- Bachelor's (required).
- Customer Service: 1 year (required).
- Advanced English (required).

**Technology**:

- Google Suits, DocuSign, Buildium, Tenant Turner, Lead simple, Ninety, Instagram, Ring Central.

**Physical Setting**:Remote.

**Schedule**: Monday - Friday 2 am
- 8 am EST.

Pay: $13,360.00 - $20,040.00 per month

**Language**:

- Advanced English (fully proficient) (required)

Work Location: Remote



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