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Customer Support Tier 1
hace 2 meses
**International company looking for talent to join our team**
**Profile**
- Answer Customer / Technical / Billing Support Calls
- Contact Businesses or Private Individuals by Phone occasionally (outbound calls).
- Submit Trouble Tickets
- Effectively Communicate Resolution to Customers (oral & written)
- Effective Multi-tasker
- Assist with Heavy Data Entry
- Provide Assistance to Direct Supervisor
- Excellent Communication (oral & written)
- Interpersonal, Organizational & Listening Skills
- Excellent Written and Verbal Positioning
- Knowledge of Customer Service Principles and Practices
- Other general office duties
- Attention to Detail Desired Skills & Experience
- Strong technical background, including troubleshooting skills
- Experience in operating in a ticket based support system
- Demonstrated experience in working directly with customers in a non-scripted technical environment
**Preferred Skills**
- Mac OS environment familiarity (A PLUS BUT NOT NEEDED)
- Experience with remote connection tools (ie: LogMeIn, WebEx, Join.me)
- Technical writing experience
- Various database technology skills (such as MS SQL Server) a plus
- Security and Networking experience a plus
- Salesforce and Jira experience a big plus
Tipo de puesto: Tiempo completo
Salario: $12,000.00 - $13,760.00 al mes
Prestaciones:
- Ayuda o servicio de transporte
- Caja de ahorro
- Seguro de gastos médicos
- Vales de despensa
Tipos de compensaciones:
- Bono de puntualidad
Experiência:
- Customer Service: 1 año (Deseable)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
- Health insurance
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