Associate Service Desk Analyst

hace 4 meses


México Kerry A tiempo completo

**Requisition ID **45201
**Position Type **FT Permanent
**Recruiter**
**Posting Type** DNI

Leading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions for food, beverage or pharmaceutical consumers, our commitment to lead the world to better nutrition drives us forward. With 25,000+ colleagues across the globe and 15,000+ Kerry products, your opportunities are limitless.

**About Kerry**:
Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

**About the role**:
The Associate service desk Analyst provides resolutions to incidents via phone and where necessary refer more complex issues to a more qualified Service Desk analyst.

**What would you do?**:

- Process service requests such as but not limited to password reset, ID and access management, etc.
- Logging of all incidents accurately, ensuring all relevant information is obtained and recorded on incident logging software
- Deliver outstanding customer service standards by answering calls promptly, remain courteous and professional at all times
- Acquire current knowledge of relevant systems, software and hardware, support policies in order to provide accurate solutions to customers
- Ensuring that all cases owned by the Service Desk are resolved in accordance with the agreed Service Level Agreement (SLA)
- Pass all set metrics and KPIs (key performance indicators).
- Provide high quality information on the incident tickets to support ITIL best practice in Service Operations and Continuous Service Improvement

**What will you need to be successful?**:

- Bachelor’s degree (ICT or other related discipline)
- 1-2 years of experience in an ICT support/customer service
- English language capability (fluent)
- Schedule availability

Other Requirements
- Strong analytical skills with keen attention to detail
- Excellent written & verbal communication skills
- A team player with strong inter-personal and communication skills



  • Ciudad de México, Ciudad de México Kerry A tiempo completo

    About KerryKerry is a leading global taste and nutrition company that partners with customers to create healthier, tastier, and more sustainable products for the food, beverage, and pharmaceutical industries.Our VisionWe aim to be our customers' most valued partner, creating a world of sustainable nutrition. Our commitment to innovation and excellence drives...

  • Service Desk Analyst

    hace 4 meses


    México Tata consultancy services A tiempo completo

    **Service Desk Analyst** **Work location : Monterrey** **Work Mode: Onsite** - Excellent documentation and communication skills - Ability to work quickly, accurately, and efficiently under tight deadlines. - Must be highly organized, proactive, and collaborative. - Ability to work independently and as part of a team and be flexible and agile to meet quick...

  • Service Desk Analyst

    hace 5 días


    Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo

    Service Desk AnalystWe're seeking a highly skilled Service Desk Analyst to join our Global Service Desk Team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our internal staff and business partners.Key Responsibilities:Provide 24/7/365 L1 support through various channels, including...

  • Service Desk Analyst

    hace 2 semanas


    Ciudad de México, Ciudad de México Travel + Leisure Co. A tiempo completo

    Job SummaryWe are seeking a highly skilled and motivated Service Desk Analyst to join our Global Support Team at Travel + Leisure Co. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our internal staff and business partners.Key ResponsibilitiesProvide 24/7/365 Level 1 support to internal...

  • Service Desk Analyst

    hace 2 días


    Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo

    Service Desk AnalystWe're shaping the future of leisure travel by creating new possibilities for vacationers. As a Service Desk Analyst, you'll play a critical role in delivering exceptional customer experiences for millions of travelers worldwide.Key Responsibilities:Provide 24/7/365 L1 support to internal staff and business partnersManage all interactions...

  • Service Desk Analyst

    hace 1 día


    Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo

    Global Service Desk AnalystWe're shaping the future of leisure travel by creating new possibilities for vacationers. As a Global Service Desk Analyst, you'll play a key role in delivering exceptional customer experiences for millions of travelers worldwide.Key Responsibilities:Provide 24/7/365 L1 support to internal T+L staff through phone, email,...

  • Service Desk Analyst

    hace 2 días


    Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completo

    Service Desk AnalystAt Travel + Leisure Co., we're shaping the future of leisure travel by creating new possibilities for vacationers. As a Service Desk Analyst, you'll play a critical role in delivering exceptional customer experiences for millions of travelers worldwide.Key Responsibilities:Provide 24/7/365 L1 support to internal T+L staff through phone,...


  • Ciudad de México, Ciudad de México Damco Spain SL A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Service Desk Analyst to join our Technology Support team at Damco Spain SL. As a Service Desk Analyst, you will be the first point of contact for our customers and employees, providing technical support and assistance for all technology-related activities and initiatives.Key ResponsibilitiesProvide...


  • Ciudad de México, Ciudad de México Leisure Co. A tiempo completo

    Unlock Your Potential as a Service Desk AnalystWe are seeking a skilled Service Desk Analyst to join our team at Leisure Co. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their vacation experiences are nothing short of amazing.About the RoleThis is a full-time opportunity...

  • Front Desk Associate

    hace 2 semanas


    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Associate to join our team at Marriott International, Inc. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling administrative tasks, and maintaining the overall efficiency of the front desk operation.Key...

  • Service Desk Analyst

    hace 2 semanas


    Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completo

    Job Summary:We are seeking a highly skilled and motivated Service Desk Analyst to join our Global Support Team at Travel + Leisure Co. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our internal staff and business partners.Key Responsibilities:Provide 24/7/365 Level 1 support to...


  • Ciudad de México, Ciudad de México Essity A tiempo completo

    About the RoleThe Service Desk Analyst plays a critical role in developing and executing the service desk function for Essity globally. This involves working closely with service line operations teams to deliver exceptional service to our stakeholders.Key ResponsibilitiesDevelop and execute the service desk function for GBS SAS globallyUtilize knowledge of...


  • Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completo

    Job Summary:We are seeking a highly skilled and motivated Junior Service Desk Analyst to join our Global Service Desk Team at Wyndham Destinations. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our internal staff and business partners.Key Responsibilities:Provide Level 1 support...

  • Service Desk Analyst

    hace 3 meses


    México EagleBurgmann A tiempo completo

    Importante empresa en el Parque Industrial Querétaro solicita: **Service Desk Bilingue** Escolaridad: Ing. en Sistemas o a fín. Idioma Inglés Conversacional (indispensable) Experiência: 1 a 2 años en el área. Functions: - Install, test and configure new client hardware as workstations, notebooks, peripheral equipment and software - Printer...

  • Service Desk Analyst

    hace 1 día


    Ciudad de México, Ciudad de México Travel + Leisure Co. A tiempo completo

    Delivering Exceptional SupportAt Travel + Leisure Co., we're shaping the future of leisure travel by creating new possibilities for vacationers. As a Junior Service Desk Analyst, you'll play a vital role in providing 24/7/365 L1 support to our internal staff and business partners. Your tasks will include phone, email, self-service, and chat incident...

  • Service Desk Analyst

    hace 1 día


    Ciudad de México, Ciudad de México Travel + Leisure Co. A tiempo completo

    Unlock the Power of Exceptional Customer ServiceAt Travel + Leisure Co., we're shaping the future of leisure travel by creating new possibilities for vacationers. As a Junior Service Desk Analyst, you'll play a vital role in delivering exceptional customer experiences for millions of travelers worldwide.Key Responsibilities:Provide 24/7/365 L1 support to...

  • Service Desk Analyst

    hace 1 día


    Ciudad de México, Ciudad de México Travel + Leisure Co. A tiempo completo

    Unlock the Power of Exceptional Customer ServiceAt Travel + Leisure Co., we're shaping the future of leisure travel by creating new possibilities for vacationers. As a Junior Service Desk Analyst, you'll play a vital role in delivering exceptional customer experiences for millions of travelers worldwide.Key Responsibilities:Provide 24/7/365 L1 support to...

  • Service Desk Analyst

    hace 2 semanas


    Ciudad de México, Ciudad de México WTW A tiempo completo

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Service Desk Analyst at Willis Towers Watson. As a key member of our IT support team, you will be responsible for providing technical and general application function/feature support to internal and external clients.Key ResponsibilitiesProvide technical...

  • Service Desk Analyst

    hace 1 semana


    Ciudad de México, Ciudad de México Icorp A tiempo completo

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Icorp. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees.Key ResponsibilitiesRecord, classify, and prioritize tickets in a timely and efficient manner.Provide initial support and troubleshooting based on...

  • Service Desk Analyst

    hace 1 día


    Ciudad de México, Ciudad de México GBG A tiempo completo

    About GBGGBG is a leading expert in global identity and location, empowering businesses to make informed decisions about their customers. Our cutting-edge technology and expert teams power over 20,000 organizations worldwide, helping them reach and trust their customers.The RoleWe are seeking a skilled Service Desk Analyst to join our IT Support & Operations...