Coach Consumer Experience/ Subgerente de

hace 6 meses


Ciudad de México Nike A tiempo completo

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.

Coach Consumer Experience / Subgerente de Experiência | Nike Mexico City

Cambiar el juego está en nuestro ADN. Nos impulsa nuestro propósito, nuestro legado y buscamos visionarios que creen el futuro con nosotros.
- Suena como un juego que quieras ganar ?

¿A quién buscamos ?

Estamos buscando a nuestro próximo Coach Consumer Experience quien liderará la estrategia de experiência premium para nuestros consumidores, membership y entrenaimentos de nuestra nueva Flagship Store: Nike Mexico City.

Esta persona será la responsable de elevar la experiência de compra para nuestros consumidores además de asegurar los entrenamientos de producto y servicio para el equipo.

¿En qué trabajarás?
- Responsable del entrenamiento equipo de tienda
- Responsable de ejecutar las estrategias y los diferentes servicios "agregados" dentro de tienda
- Desarrollar Estrategias de community engagement
- Estrategia de comunicación de la marca hacia la comunidad.
- Estrategias incrementar comunidad membership, y los distintos canales digitales
- Coordinar onboarding para todo el equipo.
- Hacer resurtidos sobre los insights del Lead sobre los productos de personalización / limpieza
- Analisis del sell thru de los materiales de personalización / limpieza,
- Entrenamiento experiência del consumidor.
- Ejecutar estrategias de lanzamientos y conexiones elevadas con el consumidor.
- Iniciativas de producto
- Conocimiento en área de deportes así como de tecnologías de prodcuto.
- Elevar en la ejecución nuestros programas de servicio
- Trabajar de la mano con EKIN / TC'S

Liderazgo en piso de ventas:

- Manejar el liderazgo de piso de ventas.
- Feedback de los consumidores (Pulse)
- Recopilar insights y generar estrategias

¿Con quién trabajarás?

Esta persona será responsable de liderar al equipo encargado de mebership, services & launches asi como al equipo de expertos entrenadores. Trabajará de manera cross funcional con otras áreas como consumer services, operaciones, etc.

¿Qué traes a Nike?
- Experiência 2 años de experiência en posición subgerente en retail (boutiques, tiendas deportivas)
- Capacidad para construir, dirigir, administrar y entrenar equipos de alto rendimiento
- Capacidad de utilizar herramientas para apoyar la resolución de conflictos y el coaching y asesoramiento de los empleados
- Liderazgo.
- Orientado a resultados
- Comunicación efectiva.
- Manejo del estrés y tolerancia a la frustración
- Pasión por las ventas y el servicio al cliente

¿Qué te ofrece Nike?
- Sueldo base más Bono mensual
- Prestaciones superiores a las de la ley
- Contratación Directa
- Plan de crecimiento y carrera
- Excelente ambiente Laboral
- Calzado y uniforme sin costo
- Seguro de Gastos Medico Mayores
- Plan Dental anual
- Vales de despensa
- Fondo de Ahorro

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

**Benefits**

Whether it's transportation or financial health, we continually invest in our employees to help them achieve greatness - inside and outside of work. All who work here should be able to realize their full potential.



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