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LATAM Consumer Experience Director

hace 1 mes

Ciudad de México, Ciudad de México L'oreal Usa A tiempo completo

L'Oréal USA seeks a seasoned professional to lead our Consumer Care and Social strategy in Latin America. As LATAM Consumer Experience Director, you will oversee third-party vendors operating Consumer Care teams across the region.

The ideal candidate will have a minimum of 5 years of experience in Consumer Care, Customer Service, or a related field. Strong vendor management skills are essential, with proven track records of successfully managing third-party vendors.

You will be responsible for developing and implementing the overall LATAM Consumer Experience Strategy, leading and executing various Consumer Care projects across the region, and standardizing Community Management operations (Social Media Interaction) across all LATAM Countries.

Key qualifications include:

  • Consumer Care Expertise: Minimum of 5 years of experience in Consumer Care, Customer Service, or a related field.
  • Vendor Management Experience: Proven track record of successfully managing third-party vendors.
  • Project Management Proficiency: Demonstrated ability to manage multiple projects simultaneously.
  • LATAM Market Knowledge: Solid understanding of the diverse cultural landscape and consumer behaviors across Latin American markets.
  • Fluency: Fluency in Spanish and English is required. Portuguese is highly desirable.
  • Analytical Skills: Ability to analyze data, identify trends, and draw actionable insights to improve performance.
  • Community Management Experience: Familiarity with social media platforms and best practices for managing online communities.

We offer a competitive salary, estimated around $85,000 - $110,000 per year, depending on experience. The ideal candidate should have excellent communication skills, ability to build strong relationships with internal and external stakeholders, and adaptability to navigate ambiguous situations.