Client Onboarding Coordinator

hace 1 mes

Ciudad de México Konsulta A tiempo completo

As part of our development, we are looking for a committed, proactive and dedicated individual to join our customer relations team who shares our same passion: helping create a more sustainable future with corporate transportation services.

**REQUIREMENTS**
- **Open to travel**_
- Project management experience.
- Experience in customer service.
- Experience in transport companies.
- English professional level.
- Advanced Excel handling.

**KEY ACTIVITIES**
- Define and create a schedule and implementation plans for new operations.
- Validate the scopes with all the parties interested in the implementation (customers, service users, internal team and suppliers).
- Coordination of alignment meetings with the client before the start of the operation.
- Train the provider, drivers and users on the use of BSUP technological platforms.
- Platform management to help during the implementation process. (Inclusion of employees, route monitoring, operation monitoring, etc )
- Customer support (users and human resources managers) during the implementation process.
- Customer service - daily contact with the customer and designated responsible personnel.
- Management and distribution of customer requests to the responsible departments.
- Understand the requests of human resources and employees and make the necessary recommendations to clients and the BUSUP team.
- Meetings and face-to-face or virtual visits, to strengthen the relationship with customers and suppliers.
- Comply with all procedures and protocols requested and contracted by the client.
- Build a positive relationship with customers

**SKILLS AND VALUES**
- Strong interpersonal communication skills.
- Problem solving capacity.
- Ability to multitask in a practical, organized and collaborative way.
- Ability to work accurately under pressure to meet tight deadlines.
- Analytical sense and systemic vision
- Alignment with the values and purpose of BUSUP.
- Commitment and dedication.
- Ability to work in a collaborative environment.
- Focus oriented to customer satisfaction.

Tipo de puesto: Tiempo completo

Salario: $17,000.00 - $25,000.00 al mes

Horario:

- Turno de 8 horas

Lugar de trabajo: Empleo presencial

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