Technical Onboarding Specialist

hace 6 meses

Ciudad Juarez, México METRIO A tiempo completo

As a "Technical Onboarding Specialist", you will be responsible for onboarding new and existing customers onto the Nasdaq Trade Surveillance Software as a Service (SaaS). In this role, you will manage the customers and internal stakeholders and perform hands-on technical integration & data testing to onboard customers.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with the global impact we create.

Client Engagement:

- Effectively conduct regular meetings with customers from post-sales to go live.
- Establish strong relationships with key stakeholders to ensure customer satisfaction and retention.
- Prepare and deliver tailored project plans to the customers.
- Comprehend and explain the Nasdaq Data Specifications to the customer.
- Understanding client requirements and drafting change requests to best suit their needs.

Implementation:

- Assist customers in data mapping and exchange specific queries.
- Perform data quality tests on customer data and work closely with the customer to resolve issues.
- Preparation of customer sign-off document and go-live activities at the end of the UAT testing.
- Implement changes as per the change request document and perform necessary testing to ensure the changes are working as expected.

Team coordination:

- Work closely with functional analyst, sales, support & development teams to ensure smooth onboarding for all the new clients.
- Work closely with customer and functional analysts on requirement gathering, analysis and drafting of change request documents.

Planning and Reporting:

- Provide weekly project status reports to internal and external stakeholders.- In-depth expertise in Capital markets, UNIX & Customer Management.
- At least three years of experience in the Capital Markets domain with exposure to multiple products like Equities, Future, Options, etc.
- At least three years of experience working on Unix / Linux commands from basic to advanced.
- Understanding of OTC markets like Forex, Interest Rates Swaps, Fixed Income etc.
- Understanding of trading protocols like FIX, etc.
- Prior experience working on version control tools like GIT.
- Understanding of regular expressions.
- Ability to communicate clearly and professionally at all levels.
- Ability to work in a fast-paced environment and meet tight deadlines.
- Outstanding customer management & negotiation skills.

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