Operations Service Architecture

hace 3 semanas

Ciudad de México JPMorgan Chase Bank, N.A. A tiempo completo

**Organization Description**

J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Payments Operations is part of the Digital & Platform Services organization in the CIB. It supports Core Cash & Liquidity, Commercial Card, Receivables, Trade Finance, Merchant Services and acts as the payment hub for JPMorgan Chase including the Corporate & Investment Bank, Commercial Bank, Asset Management and Consumer & Community Bank.
**About the Team**

As J.P. Morgan Payments business and Payments Operations organization evolve their operating model, Operations Service Architecture drives the efforts to simplify and standardize operational services, enhance client experience and accelerate delivery of operational excellence in support of existing products and new product offerings.

Among other, OSA encompasses the following activities
- Design payments operations solutions for product/client requirements. And be the decision maker on behalf of operations for new product/client capabilities.
- Own pipeline management on behalf of Payments Operations.
- Build a catalogue of services that Payment Operations execute, and in partnership with Product and Client teams, adapt and enhance that catalogue to meet the changing needs of our clients and business stakeholders in a nimble and responsive way.
- Partner with Payment Operations Execution / Platform Transformation & Change to pivot to operational service model

**Position Overview**

This position requires an analytical and strategic mindset and involves process analysis, proposal of solutions to address client requirements and improve client experience. As this is a new role, part of a new team, you'll have the opportunity to design and implement processes associated with the function.

**Responsibilities
- Serve as Operational Single Point of Contact to Product, Sales, Operations and support areas in all relevant aspects of Payments Operations.
- Manage the pipeline of all incoming and live work on behalf of Payments Operations.
- Support impact assessment for new or enhanced products, new clients, new client requirements including significant increase in volumes. Assess whether pipeline presents current of future challenge to operating model, controls or scalability of operations
- Represent payments operations in Product, Sales, Operations forums, presenting operational viewpoints and ensuring a consistent alignment.
- Bring together relevant leads and their respective delegates to address requests / concerns.
- Challenge and hold stakeholders accountable for plans, execution schedules and key milestones.
- Be a d ecision maker on behalf of Operations for all new product/client capabilities, e nsuring a consistent, E2E and informed operational response.
- Interact with Operations, Technology and support functions to ensure solutions defined address client requirements and improve client experience.
- Partner with Product & Technology Organization in design of new products, enhancements to existing products, geographical expansion of current product offerings
- Partner with other areas of Payments Operations to pivot to new operational service model.
- Implement post-implementation reviews to ensure goals were met and that client experience was positively impacted.
- Lead multiple initiatives, create project plans and maintain artifacts to track and measure status.
- Create and maintain reports and dashboards; develop presentations based on this data.

**Qualifications
- Bachelor's degree required.
- 5+ years of experience in banking with proven understanding of the payments business.
- 5+ years of experience in project management / business analysis.
- Knowledge of Payment Operations and respective payment processes.
- Knowledge of Latin America payments environment.
- Understanding of operational processes including capacity planning, change management, process indicators, quality.
- Intermediate or advanced experience using Microsoft Office (Excel, PowerPoint), SharePoint and Tableau.
- Excellent verbal and written communication and presentations skills and the ability to interact professionally with a diverse group including senior management.
- Strong organizational and prioritization skills, detail-oriented, and strong interpersonal skills.
- Excellent analytical and logical thinking to understand and analyze complex business processes.
- Understanding of new technologies (ML, API, cloud solutions) and the ability to think strategically about how to advance operations-led solutions.
- Proven ability to build strong, cohesive partnerships with internal stakeholders, working effectively in a matrix organization.
- Ability to work in a fast-paced environment, be flexible, fo

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