Service Desk

We are looking for a customer service oriented **Service Desk** specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the...

**ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...

**ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Tijuana, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...

**ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...

We are looking for a customer service oriented **Service Desk B2B** specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the...

Overview: **Join our Team!** Our Service Desk Team provides first level support through taking calls, handling incidents and requests using ServiceNow, in this entry level role as a **Service Desk Agent** you will be responsible for supporting internal customers who are experiencing software or hardware related issues. We are looking for individuals with...

Title: Service Desk Analyst - Level 2 - Work Location: Monterrey, N.L - ONSITE_ - Status: Full-time with Benefits_ - Shift: 4:00AM to 1:00PM_ - Salary: 15K - 19K MXN monthly depending on experience_ - Require: _ - Bilingual - Advanced English speaking/written skills_ Job Summary: About Us: DYOPATH, a leading Managed Service Provider (MSP) was founded to...

Title: Service Desk Analyst - Work Location: Monterrey, N.L - ONSITE_ - Status: Full-time with Benefits_ - Shift: Within 4AM to 9PM - Weekends between 9AM to 7PM - shift to be determined_ - Hours per Week: 42.5_ - Salary: 17K - 19K MXN monthly depending on experience_ - Require: _Bilingual - Advanced English speaking/written skills_ Job Summary: About...

Title: Service Desk Associate - Work Location: Monterrey, N.L_ - Status: Full-time with Benefits_ - Shift: Available to work ALL SHIFTS_ - Hours per Week: 40-45 hours_ - Salary: 12K - 14K monthly depending on experience_ - Require: _ - Bilingual - Advanced English speaking/written skills_ Job Summary: About Us: DYOPATH, a leading Managed Service Provider...

Description Service Team Leader Monterrey, NL   About Optimas:  Optimas OE Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Optimas Manufacturing has been associated with the...

**Responsibilities** - Research and identify solutions to software and hardware issues - Diagnose and troubleshoot technical issues, including account setup and network configuration - Ask customers targeted questions to quickly understand the root of the problem - Track computer system issues through to resolution, within agreed time limits - Properly...

Description AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies. We are looking for your talent as an **IT Service Desk Agent - Portuguese.** **Responsible for all activities surrounding the IT Service Desk, including but not limited to answering calls coming to the call center, monitoring...

Description AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies. We are looking for your talent as an **IT Service Desk Agent - Portuguese.** **Responsible for all activities surrounding the IT Service Desk, including but not limited to answering calls coming to the call center, monitoring...

Why GMF? GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer...

**Excellent proficiency in English, Spanish and Portuguese**: - Understand Business requirement and translate them into IT Deliverables. - Maintains ownership of Incidents/Requests, monitors open tickets and seeks resolution/completion. - Responsible for driving SLA for IS Support and handles escalations. - Train, develop and manage effectively the ongoing...

Job Summary The IT Service Desk Support Specialist supports Polaris’s worldwide IT operations, providing first-line support to Polaris users with exceptional and professional customer service. This position is 100% technical support for employees and system-generated Service Desk submissions, including documenting procedures and managing incidents to...

AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as an IT Service Desk Agent - Portuguese.Responsible for all activities surrounding the IT Service Desk, including but not limited to answering calls coming to the call center, monitoring incoming tickets to...

**Service Desk Analyst - Portuguese** Workplace: San Nicolás de los Garza, MTY **Requirements**: - Education: Lic. or Engineer. Technical Career or Baccalaureate - Able to maintain a fluent conversation in Portuguese and English level Intermediate-Advanced to Advanced Mandatory experience: - Minimum 3 years of experience in customer service or service...

Haz parte de nuestro equipo de trabajo!!! Agente Service Desk Estudios: Técnico Sistemas, ingeniero trunco, Lic informática o afin. Experiência en: - Atención y seguimiento de los requerimientos de TI de los usuarios, vía teléfono, correo, chat, Web, App, Móvil - Soporte tecnico remoto y en sitio. - Soporte aplicaciones Nível 1. - Asignación de...

**Responsabilidades**: - Gestionar los servicios prestados por la mesa de servicio. - Generar reportes de gestión de servicio. - Mantener actualizado el SGI de cumplimiento. - Controlar y mantener actualizados inventarios de software y hardware. - Administrar licencias de software. - Notificar tendencias de funcionamiento a las áreas correspondientes. -...