Head of Support Services

hace 3 semanas

Ciudad de México Dansk Flygtningehjælp A tiempo completo

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified Head of Support Services for our operations in Mexico.

**About the job**

The Head of Support Services is operationally and strategically responsible for Finance, Human Resources, Logistics and Procurement, Code of conduct, Administration, and IT. She/He oversees, develops and provides strategic direction to his/her support areas.

The Head of Support Services has a country focus and ensures compliance to DRC procedures and guidelines within the country. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks, and provides support and/or technical guidance to country operations while overseeing country activities.

Your main duties and responsibilities will be:

- Management_
- Lead and manage the support managers (including people planning, performance, well-being and development)
- Manage, deliver and report on current operations programme support in geographic scope
- Establish high performing support teams ensuring high-quality approaches are maintained
- Develop and improve operational approaches, compliance and systems, and support the Country Director to build and deliver effective and sustainable interventions.
- Responsible for the strategic development, management and implementation of the support operations
- Ensure appropriate technical support is available to programs, in line with organizational priorities
- Ensure support for annual planning and review processes
- Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines
- Operational Management_
- Support the Country Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit
- Oversee the operational support units for the country by providing strategic leadership and technical support to the areas under his/her supervision
- Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area.
- Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response within its procurement and transport systems
- Develop a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy
- Ensure that all administrative and legal-related systems are accurate and maintained
- Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support
- Contribute to the development and implementation of DRC’s global development initiatives
- DRC Dynamics ERP System_
- Ensure ERP functionality is properly used by relevant staff
- Act as heavy user for most of the Projects & Finance functionalities

**About You**

To be successful in this role we expect you to possess the following:

- Master's degree in political science, international development, economics or other relevant field.
- At least 7 years' experience in relevant field
- At least 4 years' experience with people management
- Experience in a similar role in an international NGO
- Proven leadership skills and a competence in people management
- Proven operational management experience and capability, including in conflict areas
- Proven significant financial, information and systems management experience
- Significant experience in procurement and tender processes
- Understanding and experience of institutional fundraising
- Understanding of the countries in which DRC operates and sensitive to the cultural context
- Experience working in an ERP system, including supply chain, finance and HR systems
- Full professional proficiency in English
- Full professional proficiency in Spanish

In this position, you are expected to demonstrate DRC’ five core competencies:
**Striving for excellence**:You focus on reaching results while ensuring an efficient process.

**Collaborating**: You involve relevant parties and encourage feedback.

**Taking the lead**: You take ownership and initiative while aiming for innovation.

**Communicating**: You listen and speak effectively and honestly.

**Demonstrating integrity**: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

**We Offer**

Contract length: 12 Months

Band: E Management

Start date: 1 February 2023

Designation of duty station: Family duty station

Salary and other conditions are offered in accordance with DRC’s Terms of Employment for international staff or DRC National Staff salary scale.

**Application process**

For further information about the Danish Refugee Council, please consult our website drc.ngo.

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