Services Manager
hace 3 semanas
**Position Overview**
As part of the Services management team, manage a medium-sized or strategic Services Country delivering high quality, commercially responsible, value-driven billable consulting business, providing expertise to meet the goals of the business. Provide coaching in, and if appropriate, set the direction in own area of responsibility for the development and delivery of Services business and operations. Where appropriate, in partnership with the Country Management team, support and contribute to the sales and services pipeline strategy, understanding the services contribution requirements. Monitor allocated key projects/initiatives, actively engaging to review effective Services delivery in line with business guidelines and monitor customer satisfaction. Represent Siemens Industry Software on customer review boards for accounts, as appropriate, and provide a focus for customer relationship management.
Lead a profitable strategic service commercial or support business operation, with direct or significant contribution to business decisions including profit/loss, cost control, business planning and mix, pipeline management, contracts management, pricing, monitoring, and reporting. Manage personnel decisions such as recruitment, training and development, performance management, etc., in line with relevant regulations for area of responsibility. Contribute to, and where appropriate, lead the delivery of Global initiatives originating from agreed Global Services priorities and strategy in own area of responsibility. Participate in, and where appropriate, lead management meetings and, as appropriate, contribute to zone level services meetings and/or councils championing issues and concerns.
**Responsibilities**
- Ensure the delivery of internal communications and awareness of corporate direction, mission, aims and procedures in business terms.
- Execute the Services Country strategy for customer retention in conjunction with sales, pre-sales, and portfolio management.
- Responsible for the **Services P&L** for area of responsibility within region/vertical, develops Services business plan in alignment to strategy.
- Provide accurate forecasts and pipeline reports for Services business as defined by standard operating procedures, and report these to Country Services Management, Zone Management and Finance meetings as required.
- Support the quarterly country/vertical Services review.
- Direct the Services activities of a medium-sized or strategic Services and act as an escalation point for operational, project, process and/or customer issues, managing escalations through to successful resolution.
- Pays close attention to key Services projects within area of responsibility and develops strong customer relationships to a senior management level helping support the improvement of the Services provision and development of future business.
- Contribute to the definition of business processes around the delivery of services.
- As part of the Services Management team, and in conjunction with HR, contribute to the setting of annual compensation and headcount plan within the Services organization in line with Global guidelines.
- Contribute to, and where appropriate, lead the creation and communication of own team Services plans and associated individual goals, ensuring that individual performance and bonus objectives are aligned with the practice group strategy.
- Undertake regular performance appraisals for direct reports according to Siemens HR processes and identify any performance problems. Manage any subsequent mitigation process, drawing support from suitable internal functions such as HR to ensure adherence to Siemens policy and legal requirements.
**Required Knowledge/Skills, Education, and Experience**
- Bachelor’s degree in Engineering, Computer Science, Business, Marketing or Sales or equivalent experience. Master’s degree desirable.
- Proven experience in IT consulting services, preferably with Siemens Digital Industries Software
- Knowledge on Siemens DI Software solutions desirable.
- Project Management accreditation highly recommended.
- Demonstrated team leadership or people management skills
- Shown soft skills, strong problem-solving skills, and the ability to optimally communicate to all levels within Siemens Digital Industries Software
- Ability to develop metrics for employee development milestones and strong attention to detail
- Exercises integrity and confidentiality when dealing with critical employee information
- Travel as required fulfilling the above roles and responsibilities
- Advanced English skills
\#LI-AL1
\#LI-PLM
\#DISW
\#LI-HYBRID
**Job Family**: Customer Services
**Req ID**: 374482
-
Manager, Advertiser Services
hace 16 horas
Ciudad de México Sony Pictures Ent Inc A tiempo completoJob Description: Manager, Advertiser Services Role summary: The Manager, Advertiser Services acts as a service provider to SPT’s 3rd Party advertising sales partner, Discovery Communications in the assigned territory as well as Sony Owned and Operated Sales offices for LATAM as well as leading discussions directly driving revenue generating opportunities...
-
Senior Team Services and Facilities Manager
hace 1 mes
Ciudad de México Fédération Internationale de Football Association A tiempo completoSenior Team Services and Facilities Manager – México Application Deadline: 10 May 2024 Department: Tournament and Venue Operations Employment Type: Fixed Term - Full Time Location: Mexico City Description The Senior Team Services and Facilities Manager is responsible, under the guidance of the Executive Director Stadium and Venue Management...
-
Employee Technology Services Project Manager
hace 1 mes
Ciudad de México Emprego MX A tiempo completoEmployee Technology Services Project Manager - End User Project Manager, Employee Technology Services Do you enjoy bringing technology strategies from ideas to reality? Do you find purpose in enabling others to perform their best work? Are you interested in working at the intersection of physical space, technology and human behaviour to create...
-
Sales Manager
hace 1 mes
Ciudad Juarez, México HAT Talent Search A tiempo completo**Sales Manager - Customs Broker Services.** **Mandatory: Experiência venta de servicios “Customs Brokers” servicios de Importacion/Exportacion.** Location: Del Rio Tx. -Cd Acuña, Coah. Salario Indexado en Dólares. We are looking for a Sales Manager, responsibilities include manages business development activities to provide import-Export broker...
-
Services Project Manager
hace 1 semana
Ciudad de México Toshiba Global Commerce Solutions - External A tiempo completoThe Project Manager is the main responsible of a project. The Requirements for the position generally include strong communication skills, organizational ability, computer skills and high level of analysis. Attention to detail, data analysis, report preparation, and computer skills. The Project Manager is also has leadership in TOSHIBA and the customer...
-
Services Business Development Manager
hace 4 semanas
Ciudad de México QAD, Inc. A tiempo completoCompany Description **QAD** is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. - We are a virtual first company and your primary work experience will be virtual / working from your home....
-
Customer Practice Manager, Professional Services
hace 5 días
Ciudad de México Amazon A tiempo completoCustomer Practice Manager, Professional Services The Amazon Web Services Professional Services team is looking for Customer Practice Managers who can lead customer journeys that accelerate business outcomes. This role is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling...
-
Customer Practice Manager, Professional Services
hace 3 días
Ciudad de México Amazon A tiempo completoCustomer Practice Manager, Professional Services The Amazon Web Services Professional Services team is looking for Customer Practice Managers who can lead customer journeys that accelerate business outcomes. This role is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling...
-
Customer Technology Services Manager
hace 6 días
Ciudad de México AccorCorpo A tiempo completoCompany Description Accor is a world leading augmented Hospitality Group. Accor brings people together to feel welcome in a wider world, where emotion has the power to change everything. **Job Description**: Work in the Technical department. Main scope of responsibility is to own multiple customer relationships with key responsibilities of ensuring...
-
Program Manager- Professional Services
hace 4 semanas
Ciudad de México LAAgencia A tiempo completo**MEXICO CITY, MEXICO /** **ORION INNOVATION /** **PAYROLL** **/ REMOTE** - As a Program Manager, you’ll be expected to support one or more programs, within one of the KPMG International Portfolios (i.e. Audit, Tax, Advisory QRM etc). You may also be responsible for leading several projects within that portfolio as the project manager. - Program...
-
Customer Technology Services Manager
hace 1 semana
Ciudad de México Accor A tiempo completo**Job Description**: Responsible for a team of field services and PMs. Main scope of responsibility is to own multiple customer relationships with key responsibilities of ensuring customer satisfaction and technology growth, along with building long-term partnerships with Accor Group. Work Experience Leadership Organization Orientation to...
-
Project Manager
hace 4 semanas
Ciudad de México Manpower Mexico A tiempo completoImportante empresa de **Facility Services** solicita: **Porject Manager** Escolaridad: Lic. Administrativa, etc. Abierto. Deseable maestría diplomado en gestión de proyectos (PMP, 6Sigma). Inglés: avanzado Experiência: 2 a 3 años Actividades: Será responsable de la dirección general, coordinación, implementación, ejecución, control y...
-
Enterprise Services Manager
hace 3 semanas
Ciudad de México, Ciudad de México Robert Walters A tiempo completoWe are innovators in revolutionizing the way businesses understand and enhance customer experiences. Our software solutions empower leading brands across industries to elevate frontline interactions, build high-performing teams, and craft products that resonate with consumers worldwide.What you'll need to succeed in this role: 8+ years of professional...
-
Business Development Manager
hace 2 semanas
Ciudad de México Rakhere Technologies A tiempo completo**About the job** The primary responsibility of the** Business Development** **Manager** **/ Account Manager** is to establish and maintain profitable relationships with customers on behalf of the company and for actively prospecting for new accounts and maximizing sales potential with existing customers. As the Business Development Manager, you are the...
-
First Line Manager
hace 3 semanas
Ciudad de México, Ciudad de México Teva Pharmaceutical USA A tiempo completoIT Services and Support is looking for an experienced First Line Manager (FLM), Global Workplace Support Services to lead the Customer Experience team that supports the IT service desk team providing L1 support consistently across Teva. An ideal candidate will bring a combination of hands-on technical and proficient team management qualities in a fast paced...
-
Project Manager II, Laboratory
hace 1 semana
Ciudad de México 520 ICR Mexico - MEX A tiempo completoProject Manager II, Laboratory page is loaded Project Manager II, Laboratory Apply locations Mexico, Mexico City time type Full time posted on Posted 30+ Days Ago job requisition id JR112166 JR112166 Project Manager, Laboratory Mexico City This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of...
-
Entry-level Commercial Project Manager
hace 4 semanas
Ciudad de México Siemens A tiempo completoJoin Siemens Global Business Services as an Entry-Level Commercial Project Manager, where you will be a vital part of our Project Services team focusing on a diverse range of projects, including Mergers & Acquisitions, Finance, Digitalization, and more across the Americas. As a Commercial Project Manager (CPM), you will play a key role in supporting the...
-
Contracts Manager Corporate Purchasing
hace 5 días
Ciudad de México Cotiviti A tiempo completoOverview Strategic Vendor Solutions ("SVS") provides support services to the entire Cotiviti, Inc. ("Cotiviti") organization for the contracting of vendors who provide products and services to Cotiviti as well as any vendors with potential to join Cotiviti's mission through a joint venture, product development or some other form of strategic...
-
Store Manager
hace 4 semanas
Ciudad de México Bodega Barbers A tiempo completoJob Title: Store Manager Job Overview: We are seeking a highly motivated and skilled individual to join our team as a Store Manager. As the face of our establishment, you will be responsible for providing exceptional customer service, managing daily operations, and overseeing social media presence. Your role will be crucial in creating a welcoming and...
-
Product Manager for Industrial IEC Motors
hace 3 semanas
Ciudad de México ABB Schweiz AG A tiempo completoProduct Manager for Industrial IEC Motors Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....