Enterprise Customer Support Representative

hace 4 meses

Tlaquepaque, México Hewlett Packard A tiempo completo

CSR (customer support representative) is involved in the end to end process of an order: since order is submitted by the customer and until it is delivered and invoiced.

**Job Summary**
- This role is responsible for improving the customer experience and handling a variety of issues and concerns while working closely with cross-functional teams. The role maintains positive customer relationships, gathers and analyzes feedback, and tracks key performance metrics to share insights with the management. The role participates in training, adheres to policies and procedures, and contributes to process improvements to ensure customer satisfaction and retention.

**Responsibilities**
- Handles and resolves a variety of moderately complex customer issues ensuring timely and satisfactory solutions.
- Maintains clear, proactive, and timely communication with customers regarding order and delivery status, as well as updates on any issues or inquiries.
- Maintains detailed records of customer interactions, support activities, and issue resolution, ensuring accuracy and completeness for reporting and future reference.
- Supports in developing strategies to enhance customer retention, loyalty, and satisfaction, ensuring a positive customer experience at all touchpoints.
- Collaborates effectively with cross-functional teams to facilitate efficient issue resolution, process improvements, and a seamless customer experience.
- Collects and analyzes customer feedback to identify trends, pain points, and areas for improvement in products, services, and processes, and provides feedback to relevant teams.
- Maintains relationships with customers, ensuring smooth collaboration and effective communication to meet customer needs.
- Ensures adherence to organizational policies and procedures related to customer engagement and support activities, including compliance with legal requirements.
- Participates in ongoing training and development programs to stay updated on industry trends, best practices, and emerging technologies.
- Generates regular reports on key performance metrics, customer satisfaction, and issue resolution effectiveness to management and relevant stakeholders.

**Education & Experience** Recommended**
- Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 2-4 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field or an advanced degree with little or no work experience.

**Knowledge & Skills**
- Fluent english
- Strong communication skills written and verbal
- Complex problem solving
- Decision Making
- Emotional Intelligence
- Resilience
- Proactiveness

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Impact & Scope**
- Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

**Complexity**
- Responds to routine issues within established guidelines.

**Disclaimer**

CSR (customer support representative) owns the End to End process of an orde: since order is submitted by the customer and until it is delivered and invoiced. Cross collaborates with multiple functions (Sales Ops, Sales, Finance, etc) to accelerate the flow of the order and resolution of complex problems and delivering best customer experience. The role maintains positive customer relationships, gathers and analyzes feedback, and tracks key performance metrics to share insights with the management and other teams. The role participates in training, adheres to policies and procedures, and contributes to process improvements to ensure customer satisfaction and retention.

**Responsibilities**
- Handles and resolves a variety of moderately complex customer issues ensuring timely and satisfactory solutions.
- Maintains clear, proactive, and timely communication with customers regarding order and delivery status, as well as updates on any issues or inquiries.
- Maintains detailed records of customer interactions, support activities, and issue resolution, ensuring accuracy and completeness for reporting and future reference.
- Supports in developing strategies to enhance customer retention, loyalty, and satisfaction, ensuring a positive customer experience at all touchpoints.
- Collaborates effectively with cross-functional teams to facilitate efficient issue resolution, process improvements, and a seamless customer experience.
- Collects and analyzes customer feedback to identify trends, pain points, and areas for improvement in products, services, and processes, and provides feedback to relevant teams.
- Maintains relationships with customers, ensuring smooth collaboration and effective communication to meet customer needs.
- Ensures adherence to orga

  • Enterprise Customer Support Representative

    hace 5 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary** CSR (customer support representative) owns the End to End process of an orde: since order is submitted by the customer and until it is delivered and invoiced. Cross collaborates with multiple functions (Sales Ops, Sales, Finance, etc) to accelerate the flow of the order and resolution of complex problems and delivering best customer...

  • Enterprise Customer Support Specialist

    hace 2 semanas

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job SummaryWe are seeking a highly skilled Enterprise Customer Support Representative to join our team at Hewlett Packard. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and resolving a variety of moderately complex customer issues in a timely and satisfactory manner.Key...

  • Enterprise Customer Support Specialist

    hace 2 semanas

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job SummaryThis role is responsible for delivering exceptional customer experiences and resolving a variety of moderately complex customer issues in a timely and satisfactory manner. The Customer Support Representative collaborates with cross-functional teams to facilitate efficient issue resolution, process improvements, and a seamless customer...

  • Us Enterprise Customer Support Representative

    hace 5 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    CSR (customer support representative) is involved in the end to end process of an order: since order is submitted by the customer and until it is delivered and invoiced. Interacts on a daily basis with external customers in written ad oral conversations and with other HP teams that are key to the end to end resolution of the queries (Sales, planning,...

  • Enterprise Customer Support Specialist

    hace 3 días

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job SummaryAs a key member of our customer support team, the CSR (customer support representative) owns the end-to-end process of an order, from submission by the customer to delivery and invoicing. This role requires cross-functional collaboration with teams such as Sales Ops, Sales, Finance, and others to accelerate the order flow and resolve complex...

  • Customer Service Representative

    hace 2 semanas

    Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Job SummaryThis role is responsible for acting as the point of contact for addressing basic returns related customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for cross-selling or...

  • Customer Service Representative

    hace 2 semanas

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide timely and effective customer service and support to customers via phone, email, and...

  • Customer Support Representative

    hace 5 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for cross-selling or upselling....

  • Customer Service Representative

    hace 5 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Service Representative Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37...

  • Customer Support Specialist

    hace 2 semanas

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Job Title: Customer Support SpecialistJob Summary:Arrow Electronics is a global leader in the provision of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. We are seeking a highly skilled Customer Support Specialist to join our team in Guadalajara, Mexico.Key...

  • Customer Service Representative

    hace 1 semana

    Tlaquepaque, Jalisco, México Dsv A tiempo completo

    At DSV, we're looking for a talented individual to join our team as a Customer Service Specialist. If you're a current DSV employee interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.Job Requirements:Auxiliar en todas las actividades relacionadas con la...

  • Customer Sales Representative

    hace 3 días

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Role Summary:We are seeking a skilled Customer Sales Representative to join our team at Arrow Electronics, Inc. This role involves responsible for the day-to-day sales activities, sales support, and customer service tasks for specified customers and assigned accounts from French-speaking Canada.Key Responsibilities:Work with suppliers and internal...

  • Support Operations Representative

    hace 2 meses

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for developing support strategies for product families and facilitating the implementation of product, service or solution portfolio lifecycle management. The role collaborates with regional and global teams on service planning and execution, fosters cross-functional collaboration, and acts as a liaison between...

  • Bilingual Customer Service Representative

    hace 1 semana

    Tlaquepaque, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo

    Are you a highly motivated and customer-focused individual looking for a challenging role in a dynamic international company?**Job Summary:**We are seeking a skilled Bilingual Customer Service Representative to join our team at Tata Consultancy Services (TCS). As a key member of our customer support team, you will be responsible for providing exceptional...

  • Customer Service Representative

    hace 2 semanas

    Tlaquepaque, Jalisco, México Intouchcx A tiempo completo

    About IntouchCXWe are a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the world, we are dedicated to providing remarkable customer experiences for the world's most innovative brands.About the JobWe are currently hiring full-time and...

  • Customer Support Associate

    hace 1 mes

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate **Job Description**: Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With...

  • Hybrid Customer Service Representative Advanced

    hace 3 días

    Tlaquepaque, México IntouchCX A tiempo completo

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...

  • Customer Support Associate

    hace 5 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37...

  • Customer Support E-commerce

    hace 5 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support e-commerce Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37...

  • Customer Support Associate Ii

    hace 4 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate II Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37...