Hewlett Packard Enterprise Customer Support Specialist
hace 3 días
As a Customer Support Representative at Hewlett Packard, you will be the primary point of contact for regular customers and top-tier clients, handling daily operational matters and resolving issues arising from the end-to-end sales process.
Key Responsibilities:
- Resolve operational issues related to order status, returns, deliveries, invoicing, and financial post-sales programs.
- Engage with sales teams, supply chain, and logistics to resolve customer support issues.
- Act as a point of contact for a specialized topic, such as order management or special pricing, and train team members.
- Collaborate with other groups within HP to improve day-to-day activities.
Requirements:
- First-level university degree or equivalent experience.
- Typically 2-4 years of related experience in supply chain, customer service, procurement, or financial management.
Skills:
- Intermediate communication skills with ability to convey medium-impact messages clearly.
- Mastery in English and local language, as well as other languages as required.
- Intermediate understanding of moderately complex internal operational issues.
- Developed problem-solving and analytical skills.
- Broad knowledge of the end-to-end process of sales operations.
- Demonstrated teamwork and collaboration skills.
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