Hewlett Packard Enterprise Customer Support Specialist

hace 3 días


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo
Job Summary

As a Customer Support Representative at Hewlett Packard, you will be the primary point of contact for regular customers and top-tier clients, handling daily operational matters and resolving issues arising from the end-to-end sales process.

Key Responsibilities:

  • Resolve operational issues related to order status, returns, deliveries, invoicing, and financial post-sales programs.
  • Engage with sales teams, supply chain, and logistics to resolve customer support issues.
  • Act as a point of contact for a specialized topic, such as order management or special pricing, and train team members.
  • Collaborate with other groups within HP to improve day-to-day activities.

Requirements:

  • First-level university degree or equivalent experience.
  • Typically 2-4 years of related experience in supply chain, customer service, procurement, or financial management.

Skills:

  • Intermediate communication skills with ability to convey medium-impact messages clearly.
  • Mastery in English and local language, as well as other languages as required.
  • Intermediate understanding of moderately complex internal operational issues.
  • Developed problem-solving and analytical skills.
  • Broad knowledge of the end-to-end process of sales operations.
  • Demonstrated teamwork and collaboration skills.


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