Us Enterprise Customer Support Representative
hace 5 meses
CSR (customer support representative) is involved in the end to end process of an order: since order is submitted by the customer and until it is delivered and invoiced.
Interacts on a daily basis with external customers in written ad oral conversations and with other HP teams that are key to the end to end resolution of the queries (Sales, planning, finance, etc)
Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.
**_ Responsibilities: _**
- Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.
- Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post
- sales programs).
- Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
- Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
- Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
**_ Education and Experience Required: _**
- First level university degree or equivalent experience.
- Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).
**_ Knowledge and Skills: _**
- Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required.
- Intermediate understanding of moderately complex internal operational issues.
- Developed problem-solving and analytical skills.
- Broad knowledge of the end-to-end process of sales operations.
- Developing knowledge of local legal compliance issues.
- Demonstrated teamwork and collaboration skills.
-
Enterprise Customer Support Representative
hace 5 meses
Tlaquepaque, México Hewlett Packard A tiempo completoCSR (customer support representative) is involved in the end to end process of an order: since order is submitted by the customer and until it is delivered and invoiced. **Job Summary** - This role is responsible for improving the customer experience and handling a variety of issues and concerns while working closely with cross-functional teams. The role...
-
Customer Service Representative Jr.
hace 4 días
Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completoJob DescriptionWe are seeking a skilled Customer Service Representative Jr. to join our team at Hewlett Packard Enterprise. As a Junior Returns Agent, you will play a vital role in addressing customer concerns related to returns and ensuring seamless interactions with our internal teams.Key Responsibilities:Act as the primary point of contact for customers...
-
Enterprise Customer Support Representative
hace 6 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary** CSR (customer support representative) owns the End to End process of an orde: since order is submitted by the customer and until it is delivered and invoiced. Cross collaborates with multiple functions (Sales Ops, Sales, Finance, etc) to accelerate the flow of the order and resolution of complex problems and delivering best customer...
-
Enterprise Customer Support Specialist
hace 3 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoJob SummaryAs a key member of our customer support team, the CSR (customer support representative) owns the end-to-end process of an order, from submission by the customer to delivery and invoicing. This role requires cross-functional collaboration with teams such as Sales Ops, Sales, Finance, and others to accelerate the order flow and resolve complex...
-
Support Services Representative
hace 7 días
Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo**About Us**Arrow Electronics, Inc. is a global leader in providing innovative technology solutions to industrial and commercial users of electronic components and enterprise computing solutions.We guide innovation forward for over 220,000 leading technology manufacturers and service providers, connecting them with the right technology at the right time and...
-
Representative, Audit, Order Support
hace 2 semanas
Tlaquepaque, México Herbalife A tiempo completoOverview: **Recruiter: Alma Martinez** **This position reports to: Azucena Castellanos** ** STATEMENT**: The Representative, Order Support Audit will be responsible for providing information and support to Member Services representatives and other departments. This role will act as the initial point of contact for representatives with questions on updated...
-
Multilingual Customer Service Representative
hace 4 días
Tlaquepaque, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completoWe are seeking a talented Multilingual Customer Service Representative to join our team at Tata Consultancy Services (TCS). This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and wants to grow with a leading international company.The ideal candidate will have 1 year of experience in customer...
-
Customer Support Representative
hace 6 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary** - This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for cross-selling or upselling....
-
Customer Service Representative
hace 2 meses
Tlaquepaque, México Hewlett Packard A tiempo completoThis role is a Customer Service Representative within the US Customer Operations team. Our charter is to deliver Total Customer Experience through process efficiencies, internal/external collaboration, teamwork, and process knowledge while contributing to HP’s financial goals. This is an excellent opportunity for you to grow your knowledge of large-scale...
-
Customer Service Representative
hace 5 meses
Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo**Position**: Customer Service Representative Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37...
-
Sales Support Internship
hace 5 meses
Tlaquepaque, México Hewlett Packard Enterprise A tiempo completoSales Support Internship This role has been designated as ‘Office’, which means you will primarily work from an HPE office. **Job Description**: Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to...
-
Customer Service Representative
hace 4 semanas
Tlaquepaque, Jalisco, México Dsv A tiempo completoAt DSV, we're looking for a talented individual to join our team as a Customer Service Specialist. If you're a current DSV employee interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.Job Requirements:Auxiliar en todas las actividades relacionadas con la...
-
Customer Sales Representative
hace 3 semanas
Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completoRole Summary:We are seeking a skilled Customer Sales Representative to join our team at Arrow Electronics, Inc. This role involves responsible for the day-to-day sales activities, sales support, and customer service tasks for specified customers and assigned accounts from French-speaking Canada.Key Responsibilities:Work with suppliers and internal...
-
Multilingual Customer Support Specialist
hace 1 semana
Tlaquepaque, Jalisco, México Cs Enterprises At Connectnet A tiempo completo**Customer Service Opportunity at Cs Enterprises At Connectnet**At Cs Enterprises At Connectnet, we are seeking a skilled Multilingual Customer Support Specialist to join our team. This role will play a vital part in bridging the gap between our company and Spanish and English-speaking customers.**About the Role:**We are looking for an exceptional individual...
-
Support Operations Representative
hace 3 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary** - This role is responsible for developing support strategies for product families and facilitating the implementation of product, service or solution portfolio lifecycle management. The role collaborates with regional and global teams on service planning and execution, fosters cross-functional collaboration, and acts as a liaison between...
-
Customer Service Representative
hace 3 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoThis role is a Customer Service Representative within the US Customer Operations team at Hewlett Packard. Our mission is to deliver exceptional customer experience through process efficiencies, internal/external collaboration, and teamwork.**Responsibilities:**- Acts as a first point of contact for regular, on-going US customer accounts, handling daily...
-
Customer Service Representative
hace 4 semanas
Tlaquepaque, Jalisco, México Avantive Solutions A tiempo completo**Avantive Solutions Mexico**, a leading call center in the country, is seeking a skilled Customer Service Representative to join its team:**Key Responsibilities:** Strong Communicator: Deliver exceptional verbal and written communication skills to clients Relationship Builder: Foster strong relationships with clients and colleagues Problem Solver: Identify...
-
Bilingual Customer Service Representative
hace 4 semanas
Tlaquepaque, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completoAre you a highly motivated and customer-focused individual looking for a challenging role in a dynamic international company?**Job Summary:**We are seeking a skilled Bilingual Customer Service Representative to join our team at Tata Consultancy Services (TCS). As a key member of our customer support team, you will be responsible for providing exceptional...
-
Order Management- Internship
hace 5 meses
Tlaquepaque, México Hewlett Packard Enterprise A tiempo completoOrder Management - Internship This role has been designated as ‘Office’, which means you will primarily work from an HPE office. **_ Job Description_** - Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we...
-
Hybrid Customer Service Representative Advanced
hace 3 semanas
Tlaquepaque, México IntouchCX A tiempo completo**About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...