Support Services Representative

hace 7 días


Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

**About Us**

Arrow Electronics, Inc. is a global leader in providing innovative technology solutions to industrial and commercial users of electronic components and enterprise computing solutions.

We guide innovation forward for over 220,000 leading technology manufacturers and service providers, connecting them with the right technology at the right time and price.

The company maintains 228 locations worldwide with over 90 locations served.

**Our Mission**

To provide extraordinary value to customers and suppliers - the best technology companies in the world - through industry-leading services.

**The Role**

We are seeking a Support Services Representative to join our team in Guadalajara, MX.

This role will provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.

**Responsibilities**

- Order entry & invoicing; follow up to purchase orders, general complaints and reports on customer issues.

- Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.

- Directly support customers with general inquires, escalations, etc.

- Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.

**Requirements**

Typically requires a 2-year degree and 2-4 years of experience or High school graduate with equivalent related experience.

- 1 years minimum of customer service experience, preferably B2B.

- Intermediate-advanced knowledge of Microsoft Excel.

- Ability to communicate fluently in English. Resumes must be provided in English.

**Benefits**

We offer competitive financial compensation, including various compensation plans, and a solid benefits package.

- $15,275.00 - $18,654.17 MXN Monthly Salary.

- 30 days of Christmas bonus.

- 40% vacation premium.

- 12 vacation days plus 2 floating days.

- Vision and Dental Assistance.

- Life Insurance.

- Healthcare Insurance.

- 10% Food/Pantry Vouchers.

- Restaurant Vouchers.

- 13% Savings Fund.

- Access to Arrow's Employee Discount Program.

- On-site Gym and Lockers, Free for Use to All Employees.

- Growth Opportunities, and more.



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