Customer Success Executive, Startup América Latina

hace 2 semanas


Tlahuac, México AIRA A tiempo completo

**Descripción empresa**:
**Funciones del cargo**:
¿Te gustaría trabajar en uno de los Startups más exitosos de América Latina, que aplica Inteligencia Artificial a Recursos Humanos?

AIRA es un Startup que utiliza Inteligencia Artificial para la selección de personas 10x más rápido y económico con 89% de satisfacción de los postulantes y 91% de satisfacción de clientes.

Deberías interactuar con clientes en 8 países como por ejemplo: Heineken, Movistar, Mcdonalds, entre muchos otros.

Estamos además entrando en mercados de habla inglesa y portugués, si tienes habilidades en ambos idiomas tendrías una ventaja, aunque es algo sólo deseable, no excluyente.

Buscamos el rol de CUSTOMER SUCCESS EXECUTIVE con las siguientes responsabilidades:
**1. GESTION DE CLIENTES Y ONBOARDING**:

- Relacionamiento con clientes (como directores, gerentes, jefes y analistas en el área de talento y tecnología), siendo la contraparte directa, responsable por gestionar toda la comunicación, coordinación de reuniones, etc. necesario para generar una alta satisfacción con AIRA.
- Realizar capacitaciones, onboarding a la plataforma e intervenciones a clientes sobre el uso de AIRA.
- Asesorar clientes para mejorar sus prácticas dentro de Recursos Humanos.
- Resolver dudas y/o problemas sobre la plataforma.

**2. OPERACIÓN DE CLIENTES y KPIs**:

- Monitorear los procesos de selección de los clientes asignados y orquestar intervenciones según sea necesario.
- Mantener registro interno de clientes a través de un software de CRM.
- Cumplimiento de metas e indicadores clave.

**3. GESTIÓN DE SOLICITUDES Y MEJORAS**:

- Gestionar solicitudes de clientes con el área de producto.
- Gestionar incidencias técnicas con el área de soporte.

**Tu posible camino de desarrollo profesional sería**:
Customer Success Executive, Customer Success Manager, Customer Success Lead, Customer Success Project Head.

**Requisitos**:
Excelentes habilidades de comunicación
Experiência en Ventas/Atención a Clientes B2B
Experiência en ventas/ atención de Software as a Service (SaaS)
Experiência en gestión de proyectos de tecnología
Excel Intermedio a Avanzando (Fórmulas/Tablas Dinámicas)
Inglés y/o Portugués deseable (estamos abriendo nuevos mercados)

**Condiciones Oferta**:
**Beneficios**:

- Bono por cumplimiento de metas
- Contratación 100% nómina
- 15 días de vacaciones desde el primer año
- Bono de vacaciones US $250 por tomar más de 10 días continuos
- Asignación por trabajo remoto
- Día de cumpleaños libre
- Tarde libre para el cumpleaños de tus hijos



  • Tlahuac, México Xepelin A tiempo completo

    **¿Qué estamos buscando?** Estamos buscando al mejor **Customer Success Executive**, para ser parte de nuestro equipo. Las funciones principales del puesto consisten en ser el primer punto de contacto de los clientes con Xepelin ayudándoles a solucionar sus dudas, bajar el feedback de cliente con Customer Success para realizar mejoras en la plataforma....


  • Tlahuac, México Fairplay A tiempo completo

    **About us**: Fairplay is a tech-based financing enable that supports entrepreneurs’ growth with a flexible, fast & friendly product. Our vision is to create financial and technological products that accelerate the entrepreneurs’ competitive capabilities. Our main objective is to give access to growth capital to thousands of SMEs of the new digital...


  • Tlahuac, México Involve RH A tiempo completo

    Publicada a day ago **Descripción del puesto**: Involve RH cuenta con una posición como Customer Success Executive para Garantizar la satisfacción y éxito de los clientes, facilitando el uso de nuestros productos/servicios y fomentando relaciones sólidas. **Funciones**: - Establecer y mantener relaciones sólidas con los clientes, comprendiendo sus...


  • Tlahuac, México DiliTrust A tiempo completo

    Customer Success Representative For over 20 years, DiliTrust has been supporting legal departments in their **digital transformation **and is one of the world´s leader in** LegalTech. **We have offices in Paris, Madrid, Milan, Montreal, Toronto, Mexico and Lima. More than 2000 companies are using our products in over 50 countries. Are you passionate about...


  • Tlahuac, México INVOLVE RH A tiempo completo

    **Vacante para la empresa INVOLVE RH en Cuauhtémoc, Ciudad de México**: Involve RH cuenta con una posición como Customer Success Executive para Garantizar la satisfacción y éxito de los clientes, facilitando el uso de nuestros productos/servicios y fomentando relaciones sólidas. **Funciones**: - Establecer y mantener relaciones sólidas con los...


  • Tlahuac, México Thomson Reuters A tiempo completo

    **Associate Customer Success Executive** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for...


  • Tlahuac, México Thomson Reuters A tiempo completo

    **Associate Customer Success Executive** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for...


  • Tlahuac, México Thomson Reuters A tiempo completo

    **Associate Customer Success Executive** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for...

  • Operations Associate

    hace 2 semanas


    Tlahuac, México Techstars A tiempo completo

    **Operations Associate - Startup Community Mexico City** **Location**:Mexico City / Remote - (Mainly remote but needs to be based within 2 hours of Mexico City) **Compensation range**: MXN 550,000 - MXN 650,000 + Bonus **Job Summary** You will help build the next amazing batch of startups, as they grow from early stage to venture-backed companies and...

  • Operations Associate

    hace 3 semanas


    Tlahuac, México Techstars A tiempo completo

    **Operations Associate - Startup Community Mexico City** **Location**:Mexico City / Remote - (Mainly remote but needs to be based within 2 hours of Mexico City) **Compensation range**: MXN 550,000 - MXN 650,000 + Bonus **Job Summary** You will help build the next amazing batch of startups, as they grow from early stage to venture-backed companies and...


  • Tlahuac, México Zoetis A tiempo completo

    Colleague will be fully responsible for the Contracts Process in Latin America, including delivery of frequent online and face to face trainings. Support the Legal Department on a daily basis on diverse legal topics and projects. Provide legal counseling to colleagues regarding legal topics and internal company policies. POSITION RESPONSIBILITIES -...


  • Tlahuac, México Thomson Reuters A tiempo completo

    **Associate Client Success Executive** **Customer Success/Client Management experience,** **Responsibilities**: - What are the primary responsibilities and accountabilities of this role? - Closes renewals and simple upsell opportunities for assigned accounts and/ or geography - Support low-touch customers with end-to-end renewal motion (supported by...


  • Tlahuac, México Thomson Reuters A tiempo completo

    **Associate Customer Success Executive**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. Join...

  • Customer Success Manager

    hace 2 semanas


    Tlahuac, México Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Tlahuac, México Moove A tiempo completo

    **About Moove** Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs...


  • Tlahuac, México Samsara A tiempo completo

    **Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...


  • Tlahuac, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Customer Success Manager

    hace 3 semanas


    Tlahuac, México Venafi A tiempo completo

    There are 2 actors on a network, people and machines. Just as usernames and passwords are used by people to access machines, machine identities are used by machines to identify and access each other. Venafi is the inventor of the technology that manages and protects machine identities, the most important security initiative in our Global 5000 customers. We...

  • Customer Success Manager

    hace 2 semanas


    Tlahuac, México Cobee A tiempo completo

    **About Us & Our Culture**: We, employees, need a much more engaging solution around our compensation, and that’s why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering**:to become the most desirable solution for employees to get compensated at work**. As we fight for that vision, **we truly believe that we can...


  • Tlahuac, México Consolidé A tiempo completo

    CONTALINEA La mejor plataforma para gestionar tu contabilidad y facturación electrónica en tiempo real desde la nube, esta en busqueda de: CUSTOMER SUCCESS **Requisitos**: - Escolaridad Administrativo Contable. - Conocimientos generales en contabilidad. - Buena habilidad de escucha y de comunicación. - Orientación de servicio al cliente y ventas. -...