Data Customer Success Intern

hace 5 días

Tlahuac, México DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
We’re looking for a creative, motivated, and analytical-thinking Rockstar who wants to start building a career in Operations by joining us as a Customer Success - Operations Intern for the Spanish-speaking Latin America Region.

You’ll be joining our team at an exciting time. You'll directly contribute to DiDi’s process improvement while learning in a collaborative environment and getting great exposure.

Role Responsibilities:

- Providing vital support with an operational perspective to daily restaurant operation, Analytics, and Reporting.
- Support relevant market research to identify insights. Benchmark analysis and reporting, highlighting relevant insights.
- Supporting Customer Success initiatives seeking for improvement, efficiency and top-notch restaurant experience

Role Qualifications:

- Last Semester Students of Bachelor’s Degree (Business Administration, Engineering or related Education)
- Fluent in English and Spanish (Advance)
- You like collaborate with all job levels
- You enjoy communicating with stakeholders
- You are curious about Food business and Technology
- You enjoy learning new things
- Creative thinking
- Accountability, willingness to go the extra mile
- Excel, SQL, Advance
- R, Phyton

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

**_

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