Associate Customer Success Executive

hace 2 semanas

Tlahuac, México Thomson Reuters A tiempo completo

**Associate Customer Success Executive**

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you.

**About the Role**:
In this opportunity as an **Associate Customer Success Executive **you will:

- Close renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group
- Identify the best virtual channel for engagement with customers
- Validate customer needs, shapes product plans and drives sales to close
- Support in developing and executing territory growth strategies
- Possess core knowledge across products within the subsegment and engages Sales Specialists where deep product expertise is required to drive to close
- Understand specific customer archetypes and needs which are most prevalent within the subsegment and territory
- Focus on driving retention and achieving renewal targets by engaging existing customers during the renewal window
- Use an automated and insight-driven Salesforce workflow to progress deals
- Nurture opportunities and move more renewals outside the ‘digital first’ selling scenarios to close for: existing ‘non-named’ account renewals and existing ‘non-named’ incremental sales (upsell)

**About You**

You’re a fit for the role if your background includes:

- Prefer bachelor’s degree in accounting or taxation or equivalent experience in lieu of degree
- 2+ years of experience in Customer Success, Customer Service/Support, SaaS Implementation and opportunity management
- Proven experience managing to a monthly quota (including renewals, upsells and price uplifts)
- Financial / commercial acumen
- Advanced verbal and written English communication
- Strong interpersonal skills (personable and professional) and relationship oriented
- Commitment to a schedule that coincides with the customers workday
- Intermediate computer skills and ability to navigate software programs (Microsoft Suite)
- Experience in CRM preferred
- Ability to rapidly learn new knowledge and acquire new skills
- Ability to maintain stable performance under pressure (such as time pressure or job ambiguity)
- Determination, persistence, resiliency and patience in the face of adversity

**To apply, please upload your updated resume in English.***

**Location: CDMX**

**What’s in it **F**or **Y**ou**?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
- ** Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription, and employee incentive programs; resources for mental, physical, and financial wellbeing
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
- ** Purpose Driven Work**: We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world

LI- ZM1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity an

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