Sr. Customer Success Manager
hace 2 meses
Description
At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations.We are seeking a talented and customer-focused Sr. Customer Success Program Manager to expand our Professional Services business in the region. This role requires a proactive, results-driven individual with a strong interest in deep observability and security. The ideal candidate will thrive in a dynamic environment, working closely with customers to achieve meaningful outcomes while building trust through technical excellence.As a Sr. Customer Success Manager at Gigamon, you will provide the highest-quality customer experience at every stage of the customer journey. Your role will involve walking alongside our customers to help them learn, adopt, and maximize their Gigamon technology investment. Acting as their voice and advocate, you will collaborate with Sales and Channel Partners during the sales cycle, facilitate customer onboarding, and guide customers toward achieving their desired business outcomes.What You’ll Do: Develop a trusted advisor relationship with customers, aligning your efforts with their business goals and strategies. Influence the customer lifecycle by mapping their journey, standardizing touchpoints, and identifying opportunities for continuous improvement. Maintain customer usage and adoption metrics to create a comprehensive customer health score. Lead key escalations by assisting account and support teams with focused efforts. Partner closely with Sales, Channel Partners, and Renewals teams to ensure alignment and communicate new opportunities and customer outcomes. Capture and convey customer feedback internally to enable ongoing product and service improvements. Drive subscription revenue retention and renewal rates while reducing churn. Influence future lifetime value through increased product adoption. Enhance overall customer satisfaction and foster business growth through advocacy and reference-ability. Collaborate cross-functionally with Sales, Channel Partners, Product Management, Engineering, Professional Services, Education Services, and Technical Support to deliver an exceptional customer experience. What You’ve Done: 8+ years of experience in customer success, account management, or a related role. Working knowledge of the cybersecurity, cloud, and networking markets. Comprehensive understanding of all aspects of the customer lifecycle. Proven ability to influence customer relationships through persuasion, negotiation, and consensus building. Customer-centric and proactive team player with the empathy to drive loyalty and adoption. Exceptional follow-through skills with the ability to manage competing customer requests in a fast-paced environment. Demonstrated ability to execute effectively despite ambiguity and obstacles. Outstanding customer service skills, with the capability to make trade-off decisions when necessary. Deep understanding of value drivers in recurring revenue business models. Analytical and process-oriented mindset, focused on continuous learning and improvement. Excellent communication and presentation skills. Relevant Bachelor’s degree or equivalent experience. Who You Are: A strong advocate for customer needs, committed to ensuring their success. Empathetic and proactive, with the ability to drive customer loyalty and adoption. Adaptable and resilient, thriving in a fast-paced environment with multiple priorities. A collaborative team player who excels in cross-functional partnerships. Eager to learn and grow, continuously seeking ways to improve customer outcomes and internal processes.#LI-LN1
We are committed to a diverse, equitable, and inclusive Gigamon. As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law.
Gigamon fosters a business culture dedicated to equitable hiring. If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.
The privacy rights of all individuals including job applicants and candidates are very important to us. Our , will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our and third-party job websites (. LinkedIn, Indeed, Glassdoor, Naukri, .
-
Customer Success Manager
hace 6 meses
Mexico City Altair Engineering A tiempo completoJob Summary: We are currently looking for Customer Success Manager in the Mexico Region. You will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams. This individual will need to have a broad understanding of the data analytics landscape and...
-
Manager, Customer Success
hace 5 meses
Mexico City Nutanix A tiempo completoThe Opportunity Nutanix is building a world-class Customer Success and Renewals organization and we are looking for a Manager of Customer Success at Mexico City This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and renewals of our subscription products. The ideal...
-
Manager, Customer Success
hace 2 meses
Mexico City Gigamon A tiempo completoDescription At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers...
-
Customer Success Manager
hace 4 días
Mexico City Sagan A tiempo completoJob Title: Customer Success ManagerLocation: Remote (EST Time zone)Salary Range: up to 3500 USDWork Schedule: Monday - Friday, 9:00 AM to 6:00 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We...
-
Customer Success Manager
hace 7 meses
Mexico City Maersk A tiempo completoThe Opportunity: Customer Success Manager We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center (GSC) in...
-
Manager, Customer Success Scale
hace 6 meses
City, México Outreach A tiempo completoAbout the Team - The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth. The Role - As the Manager of Customer...
-
Solution Customer Success Manager
hace 4 semanas
Mexico City SAP A tiempo completoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Enterprise Customer Success Manager
hace 6 meses
Mexico City InEvent A tiempo completoABOUT INEVEN T InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...
-
Enterprise Customer Success Manager
hace 1 mes
Mexico City Cyberark A tiempo completoJob DescriptionAs an Enterprise Customer Success Manager at CyberArk, you will use your skillset to build key relationships, working closely with Directors/Managers of Security, Security Engineers, Security Architects, and Dev-Ops teams to implement best- in- class Access and Identity products from CyberArk. The E-CSM works with mid-to-large enterprise...
-
Senior Enterprise Customer Success Manager
hace 3 meses
Mexico City Signifyd A tiempo completoAs a Senior Customer Success Manager (CSM) with Signifyd, you’ll be responsible for the success, net retention and expansion within the accounts in your portfolio. You will combine technology expertise, business acumen and passion for customer success to drive our customers’ and company’s expected outcomes. We are looking for team members who are...
-
Customer Success Manager
hace 2 meses
City, México Ogury A tiempo completoOgury is** a global adtech company** that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people. We deliver relevant audiences at scale and on quality publisher inventory thanks to **our exclusive data**, which is meticulously collected and crafted from millions of**...
-
Customer Success Manager
hace 6 meses
Mexico City Thomson Reuters A tiempo completoAbout the Role In this opportunity as a Customer Success Manager , you will: Develop a trusted advisor relationship with customer key stakeholders and Executive sponsors such that all Tax Accounting activities are closely aligned with the customer's business case and business strategy, allowing the full potential of their Thomson Reuters solutions...
-
Azure Partner Success Manager
hace 6 meses
Mexico City Microsoft A tiempo completoOverview The Small, Medium, and Corporate (SMC) organization helps businesses achieve their digital transformation and business goals by helping customers with Microsoft solutions and partners. One of the fastest growing customer segments in the industry, SMC helps customers realize value from the Microsoft Cloud across customer solution areas like...
-
Customer Success Engineer
hace 6 meses
City, México Outreach A tiempo completo**About The Team** - The Customer Success team is at the core of Outreach. We focus on driving real business impact for customers, not just supporting the technical specs of our product. The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and...
-
Customer Success Consultant
hace 7 meses
City, México Outreach A tiempo completo**About the Team** The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth. **The Role** The primary purpose of...
-
Customer Success Executive
hace 7 meses
Mexico City Infobip A tiempo completoAt Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through + offices on six continents, Infobip’s platform is...
-
Customer Success Specialist Mgr
hace 6 meses
Mexico City Zebra A tiempo completoRemote Work: Hybrid Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard,...
-
Customer Success Manager Usa
hace 6 meses
City, México goFLUENT A tiempo completogoFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction. We are a mission-driven...
-
Coordinador de Customer Success | Sector Financiero
hace 3 meses
Mexico City Global Executive México A tiempo completoGlobal Executive está buscando el próximo Coordinador de Customer Success para una destacada empresa transnacional del sector financiero Estamos buscando un Coordinador de Customer Success para liderar la definición e implementación de estrategias omnicanal que aseguren una experiencia excepcional y consistente para nuestros clientes en todos los...
-
Customer Success Executive
hace 7 meses
Mexico City Uptalent.io A tiempo completoWe are a leading B2B staffing platform, specializing in connecting talented architects and engineers with top-notch Australian architectural and engineering companies. Our platform is designed to empower remote work, allowing professionals from around the world to collaborate with Australian firms seamlessly. As we continue to expand our services and...
