Collections Specialist

hace 4 meses


Zapopan, México Intugo A tiempo completo

**Job Title**: Collections Specialist

**Location**: Av Tizoc 97, Cd del Sol, 45050 Zapopan, Jal.

**Job Overview**:
**Key Responsibilities**:

- Make outbound calls to customers with debt accounts.
- Receive inbound calls related to in debt accounts and address customer inquiries.
- Handle account redemptions and repossessions, including reviews for accounts marked for repossession.
- Perform skip tracing and loan hardship reviews.
- Work with customers to arrange suitable payment plans for accounts that are past due.
- Identify accounts requiring management review based on their debt status.
- Provide outstanding customer service, maintaining professionalism and empathy throughout interactions.
- Ensure adherence to the required standards set by the department.
- Follow company policies and procedures for collections and customer service.

**Requirements**:

- Minimum of two years of experience in customer service or a related field.
- Excellent customer service and communication skills.
- Bilingual fluency in English and Spanish is required.
- Strong attention to detail, ability to multitask, and work well under pressure.

**Preferred Qualifications**:

- Experience in early-stage collections or a related financial services role.
- Familiarity with skip tracing and repossession processes.
- Ability to negotiate effectively while maintaining a high level of professionalism.

**Schedule**:

- 08:00-18:00 3 DAYS PER WEEK AND 9 HOUS SHIFT FRIDAY AND SATURDAY (Sunday off + 1 Week Day Off)
- 11:00 - 20:00 All Week | (Sunday off + 1 Week Off )

Tipo de puesto: Tiempo completo

Sueldo: A partir de $21,000.00 al mes

Lugar de trabajo: Empleo presencial


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