Debt Resolution Specialist
hace 1 mes
About Intugo
Intugo is a dynamic organization dedicated to providing exceptional customer service and efficient debt resolution solutions.
Salary Information
The salary for this position starts at $21,000.00 per month, offering a competitive compensation package.
Job Overview
This role involves working with customers who have debt accounts, ensuring that their concerns are addressed in a professional and empathetic manner.
Key Responsibilities:
- Make outbound calls to customers to discuss their debt accounts and potential payment plans.
- Respond to inbound calls related to debt accounts, providing accurate information and support.
- Review and process account redemptions and repossessions, following company guidelines.
- Conduct skip tracing and loan hardship reviews to identify suitable solutions for customers.
- Collaborate with customers to establish customized payment plans for past-due accounts.
- Identify accounts requiring management review based on debt status, ensuring timely intervention.
- Provide exceptional customer service, maintaining professionalism and empathy throughout interactions.
- Adhere to departmental standards and company policies for collections and customer service.
Requirements:
- A minimum of two years of experience in customer service or a related field.
- Excellent communication and customer service skills, with the ability to work effectively under pressure.
- Bilingual fluency in English and Spanish is required.
- Strong attention to detail, multitasking abilities, and a high level of professionalism.
Schedule and Benefits
This full-time position offers a flexible schedule, including 3 days per week from 08:00-18:00 and Friday and Saturday from 09:00-20:00. Employees enjoy a Sunday off and one additional weekday off each week.
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