Debt Resolution Specialist

hace 1 mes


Zapopan, Jalisco, México Intugo A tiempo completo

About Intugo

Intugo is a dynamic organization dedicated to providing exceptional customer service and efficient debt resolution solutions.

Salary Information

The salary for this position starts at $21,000.00 per month, offering a competitive compensation package.

Job Overview

This role involves working with customers who have debt accounts, ensuring that their concerns are addressed in a professional and empathetic manner.

Key Responsibilities:

  • Make outbound calls to customers to discuss their debt accounts and potential payment plans.
  • Respond to inbound calls related to debt accounts, providing accurate information and support.
  • Review and process account redemptions and repossessions, following company guidelines.
  • Conduct skip tracing and loan hardship reviews to identify suitable solutions for customers.
  • Collaborate with customers to establish customized payment plans for past-due accounts.
  • Identify accounts requiring management review based on debt status, ensuring timely intervention.
  • Provide exceptional customer service, maintaining professionalism and empathy throughout interactions.
  • Adhere to departmental standards and company policies for collections and customer service.

Requirements:

  • A minimum of two years of experience in customer service or a related field.
  • Excellent communication and customer service skills, with the ability to work effectively under pressure.
  • Bilingual fluency in English and Spanish is required.
  • Strong attention to detail, multitasking abilities, and a high level of professionalism.

Schedule and Benefits

This full-time position offers a flexible schedule, including 3 days per week from 08:00-18:00 and Friday and Saturday from 09:00-20:00. Employees enjoy a Sunday off and one additional weekday off each week.



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