Operations Manager Service Delivery Cibersecurity

hace 2 semanas


Monterrey, México Alia Integrando Talento A tiempo completo

Descripción

Consultoría orientada a brindar servicios especializados en atracción de talento solicita:
**Operations Manager Service Delivery Cibersecurity**

Para laborar en empresa consolidada de alto prestigio, orientada a brindar servicios y soluciones de ciberseguridad.

**Funciones a desempeñar**:

- Establecer controles para la documentación de tickets de servicio
- Crear reportes de valor de los servicios a los clientes
- Asegurar la presentación de reportes mensuales, trimestrales, semestrales y anuales a clientes
- Control y gestión de los contratos de servicio con clientes
- Documentación y gestión de procesos operativos y de proyectos
- Presentación de resultados a dirección
- Coordinación con PMO para asignación de recursos y gestión de proyectos
- Administración de personal
- Participación en reuniones comerciales
- Manejo de escalaciones internas y externas (clientes y fabricantes)
- Proporcionar supervisión y orientación de las métricas de servicios

**Conocimientos Indispensables**:

- Entendimiento del proceso de entrega de servicios de tecnología con apego de SLA´s
- Metodología PMI y/o ágiles parala administración de proyectos
- Entedimientoi técnico de soluciones de ciberseguridad (análisis de vulnerabilidades, seguridad de aplicaciones, redes y/o nube)
- Con conocimiento de múltiples marcas ej. CISCO, Fortinet, Palo alto.
- Comprensión avanzada de SLA´s, entendimiento de proceso de penalización (para evitar recurrencia).
- ITIL ITSM
- Entendimiento de la operación de las áreas de Service Desk, oficina de Proyectos (PMO), área de implementaciones, preventa, etc. Para su integración en la entrega de servicios.

**Competencias**:

- Solución de Problemas
- Orientado a resultados
- Trabajo en equipo
- Orientación al mercado
- Liderazgo

**Requisitos**:
**Requisitos**:

- Escolaridad: Ingeniería en Sistemas, Informática, Tecnologías de la información, o afín (Titulado indispensable).
- Sexo: Indistinto
- Edad: Indistinta
- Zona de trabajo: Monterrey Nuevo León, Colonia Primavera
- Esquema de Trabajo: Híbrido - Remoto y presencial
- Inglés conversacional técnico, capaz de establecer conversaciones técnicas con Partners o fabricantes.
- Buscamos un perfil que opte por la estabilidad laboral y busqué un desarrollo laboral dentro de la compañía dentro de una empresa consolidada.

**Experiência**:

- Más de 5 años de experiência en el área de tecnología de la información
- Al menos 2 años de experiência enfocado en soluciones de ciberseguridad

**Ofrecemos**:

- Sueldo competitivo (esquema 100% nómina)
- Contratación directa por parte de la compañía
- Home Office (híbrido)
- Prestaciones de Ley
- 30 días de aguinaldo
- PTU
- Apoyo Telefonía
- Vales de Gasolina
- SGMM
- Estabilidad Laboral y plan de desarrollo a largo plazo

**Interesados postularse por este medio**

5 years



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