IT Service Delivery Manager

hace 1 mes

Monterrey, Nuevo León, México British American Tobacco A tiempo completo

Transforming IT Service Delivery at British American Tobacco

This role is part of the IT Function.

The IT Service Delivery Manager plays a crucial role in ensuring the effective delivery and management of IT services for a portfolio of applications or a group of end markets. This role is responsible for supervising supplier service levels, maintaining positive relationships with partners and 3rd party suppliers, and adhering to ITIL standards and commercial contracts.

Your key responsibilities will include:

  • Responsible for supervising the performance of suppliers who provide IT services to the organization. They ensure that the services meet the required service levels as per the ITIL (Information Technology Infrastructure Library) standards and the terms defined in the commercial contracts.
  • Leads all aspects of the day-to-day IT service operations for a specific portfolio of applications or a group of end markets. They ensure that services are delivered efficiently, incidents are promptly resolved, and service requests are handled optimally.
  • Maintaining strong working relationships with partners, as well as 3rd party suppliers, is a critical aspect of the role. The IT Service Delivery Manager collaborates with various teams to understand their service requirements and align the services accordingly.
  • Conducts regular service reviews to assess the performance of IT services and ensure they meet the encouraged service levels. They supervise key performance indicators (critical metrics) to identify trends and areas for improvement.
  • Matching digital technologies which support the business objectives using a range of techniques such as eliciting & documenting requirements with partners, conducting rapid prototyping, producing business models, preparing cases, defining requirements and technology readiness assessments.
  • Providing input to and/or assist in ensuring compliance with agreed standard methodologies, preparing account plans, budget proposals, resourcing plans and project plans, creation and maintenance of IT strategies.
  • Identifying and raising issues impacting the execution of strategic / operational / project plans.
  • Coordinating implementation of solutions – checking against the initial requirements.

Requirements:

  • Bachelor's degree or equivalent experience in Information Technology, Computer Science, Business Administration, or a related field is typically required. A master's degree or equivalent experience can be an advantage.
  • Certifications: Certifications such as ITIL (Information Technology Infrastructure Library), or other service management qualifications are highly beneficial.
  • IT Service Management (ITSM): Extensive experience in ITSM practices, tools, and methodologies is crucial. Familiarity with ITIL standard processes is ofcrucialtial.
  • Performance Monitoring Tools: Experience with tools used for supervising and reporting on service performance (., ServiceNow).
  • Partner Management: Ability to maintain relationships with key partners, including customers, senior management, and cross-functional teams.
  • Fluent in English (written and verbal) is a must and communication Skills: Strong verbal and written communication skills for creating reports, presenting findings, and negotiating SLAs.
  • Conflict Resolution: Skills in resolving conflicts and handling complaints effectively.
  • Knowledge on Operations service including solutions Global TnT, Modern BATLeaf, Coupa, Kinaxis will be an advantage.

What we offer you?

We offer a market leading annual performance bonus (subject to eligibility)
Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?

We're one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.
We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience .
If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.

  • IT Service Delivery Manager

    hace 1 semana

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    Job DescriptionAt British American Tobacco, we are committed to delivering exceptional IT services that support our business objectives. We are seeking a highly skilled and experienced IT Service Manager to lead our IT service delivery team in Monterrey.Job Summary:The IT Service Manager will be responsible for ensuring the effective delivery of IT services...

  • Service Delivery Manager

    hace 2 semanas

    Monterrey, Nuevo León, México Wpp A tiempo completo

    Service Delivery ManagerAt WPP, we're looking for a skilled Service Delivery Manager to lead our IT service operations. As a key member of our team, you'll be responsible for ensuring the delivery of high-quality IT services to our business stakeholders. Your expertise in incident and problem management will be critical in maintaining our service levels and...

  • IT Service Delivery Expert

    hace 2 semanas

    Monterrey, Nuevo León, México Azka It Consulting A tiempo completo

    Azka IT Consulting is a Mexican company connecting top IT talent with leading companies in Latin America and the US.We are looking for an exceptional IT Service Delivery Expert.This role involves implementing IT service management processes within the Applications Service Unit. You will collaborate with multiple IT and business teams to ensure that service...

  • IT Service Delivery Manager

    hace 5 días

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    At British American Tobacco, we are on a mission to decrease the health impact of our industry by leveraging technology and innovation. Our IT Service Manager role is a crucial part in achieving this goal.Job OverviewThis position is responsible for supervising the performance of suppliers who provide IT services to the organization, ensuring that the...

  • IT Service Delivery Manager

    hace 1 día

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    About the OpportunityWe are seeking an IT Service Delivery Manager to join our team at British American Tobacco, a global leader in the tobacco industry.Job SummaryThe successful candidate will be responsible for overseeing the delivery of IT services to support our business operations. This includes supervising supplier service levels, maintaining...

  • IT Service Delivery Manager

    hace 4 semanas

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    Transforming IT Services at British American TobaccoWe are seeking an IT Service Delivery Manager to join our team in Monterrey. As a key member of our IT Function, you will play a crucial role in ensuring the effective delivery and management of IT services for a portfolio of applications or a group of end markets.Key Responsibilities:Supervise the...

  • Network Access Service Delivery Team Lead

    hace 7 días

    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting, a leading provider of IT consulting services in Mexico, seeks an experienced Network Access Service Delivery Team Lead to join our team. This is a fantastic opportunity for a seasoned IT professional looking to take on a leadership role and drive the delivery of network services.Key Responsibilities:The successful candidate will be...

  • IT Service Delivery Manager

    hace 4 días

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    British American Tobacco is a dynamic and innovative company that operates in over 200 markets worldwide. We are committed to delivering high-quality products and services to our customers.The estimated annual salary for this position is approximately $90,000-$120,000, depending on experience and location.Job Description:This role plays a crucial part in...

  • IT Service Delivery Manager

    hace 1 semana

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    About the RoleThis exciting opportunity for an IT Service Delivery Manager is part of the IT Function at British American Tobacco Mexico in Monterrey. We are looking for a skilled professional to ensure the effective delivery and management of IT services for a portfolio of applications or a group of end markets.Key ResponsibilitiesSupervise supplier...

  • Service Delivery Manager

    hace 2 días

    Monterrey, Nuevo León, México Trane Technologies A tiempo completo

    Job SummaryWe are seeking a skilled Service Delivery Manager to lead our fulfillment operations team. As a key member of our organization, you will be responsible for overseeing the execution of our service delivery strategy, ensuring timely and efficient delivery of our products and services.

  • IT Service Manager

    hace 4 semanas

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    BAT is evolving at a rapid pace into a global, multi-category business with products like VELO, VUSE, and GLO, aiming to decrease the health impact of our industry.We are on a mission to achieve our ambition and are seeking colleagues who are ready to make a change.This role is part of the IT Function and offers an exciting opportunity for an IT Service...

  • Service Delivery Manager

    hace 4 días

    Monterrey, Nuevo León, México C.H. Robinson A tiempo completo

    Are you ready to take your career to the next level in a dynamic and global logistics company? We're seeking an exceptional Service Delivery Manager to lead our operations team and drive excellence in customer service.Based in [location], this role will involve leveraging cutting-edge analytics tools to identify areas of improvement and develop strategic...

  • Network Access Service Delivery Team Lead

    hace 3 semanas

    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting seeks a qualified Network Access Service Delivery Team Lead to manage a team of IT engineers in the continuous delivery of network services.Key responsibilities include system administration, team management, and training to meet specified SLAs.Requirements:Minimum 5 years of professional experience at a similar positionKnowledge of...

  • Service Delivery Manager

    hace 4 semanas

    Monterrey, Nuevo León, México Perficient, Inc A tiempo completo

    We are seeking a Service Delivery Manager to lead our team in Monterrey, Nuevo Leon.**Job Summary**The ideal candidate will have a strong background in operations management and be able to drive business growth.**Key Responsibilities**Develop and implement operational strategies to improve efficiency and productivity.Lead a team of professionals to achieve...

  • IT Service Delivery Specialist

    hace 5 días

    Monterrey, Nuevo León, México The LEGO Group A tiempo completo

    Job OverviewThe LEGO Group is a leading manufacturer of toys, headquartered in Billund, Denmark. We are seeking an experienced IT Service Delivery Specialist to join our team in Mexico.About the RoleThis role is based at our manufacturing factory located in Cienega de Flores, NL, and is not a remote position. As an IT Service Delivery Specialist, you will be...

  • IT Service Manager

    hace 1 mes

    Monterrey, Nuevo León, México 532 FLSmidth S.A. de C.V. A tiempo completo

    Transform Your Career with Sustainable SolutionsAt 532 FLSmidth S.A. de C.V., we're committed to creating a better future with sustainable solutions. If you're passionate about making a difference in the world, we invite you to join our team as an IT Service Manager.As an IT Service Manager, you'll play a critical role in managing our infrastructure support...

  • IT Service Manager

    hace 4 semanas

    Monterrey, Nuevo León, México FLSmidth A tiempo completo

    We are looking for a detail-oriented IT Service Manager to manage our infrastructure support for North and South America. This role is part of the Critical Infrastructure domain, which provides hands-on services to FLSmidth employees. Our key responsibilities include ensuring the end-user hardware requirements are met, providing physical support on IT...

  • Network Access Service Delivery Team Lead

    hace 1 mes

    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting is seeking a skilled Network Access Service Delivery Team Lead to join our team.The ideal candidate will have a strong background in network technology and administration, as well as excellent leadership and project management skills.Key Responsibilities: Manage a team of IT engineers to deliver network services within specified SLAs...

  • Network Access Service Delivery Team Lead

    hace 1 mes

    Monterrey, Nuevo León, México Azka It Consulting A tiempo completo

    **About Azka It Consulting **We are a Mexican company that connects the best IT talent with Latin American and United States companies.We are looking for a talented individual to fill the role of **Network Access Service Delivery Team Lead.****Key Responsibilities**:The main task of a team leader is to manage a team of IT engineers in a way that enables the...

  • Network Access Service Delivery Team Lead

    hace 3 días

    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    About Azka IT ConsultingAzka IT Consulting is a Mexican company that connects top IT talent with leading Latin American and US companies.We're seeking an exceptional professional to join our team as a Network Access Service Delivery Team Lead.Key ResponsibilitiesThe successful candidate will oversee a team of skilled IT engineers, ensuring the continuous...