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hace 1 mes
At British American Tobacco, we are on a mission to decrease the health impact of our industry by leveraging technology and innovation. Our IT Service Manager role is a crucial part in achieving this goal.
Job OverviewThis position is responsible for supervising the performance of suppliers who provide IT services to the organization, ensuring that the services meet the required service levels as per the ITIL standards and commercial contracts.
About the RoleThe Service Manager plays a critical role in ensuring the effective delivery and management of IT services for a portfolio of applications or a group of end markets. This includes leading all aspects of day-to-day IT service operations, maintaining positive relationships with partners and 3rd party suppliers, and adhering to ITIL standards and commercial contracts.
Main Responsibilities- Supervise key performance indicators (critical metrics) to identify trends and areas for improvement.
- Maintain strong working relationships with partners, as well as 3rd party suppliers, to ensure alignment with business objectives.
- Conduct regular service reviews to assess the performance of IT services and ensure they meet the encouraged service levels.
- Identify and raise issues impacting the execution of strategic / operational / project plans.
To be successful in this role, you will need:
- Bachelor's degree or equivalent experience in Information Technology, Computer Science, Business Administration, or a related field.
- Certifications: Certifications such as ITIL (Information Technology Infrastructure Library), or other service management qualifications are highly beneficial.
- Extensive experience in ITSM practices, tools, and methodologies is crucial.
- Experience with tools used for supervising and reporting on service performance.
- Familiarity with ITIL standard processes is essential.
We offer a competitive salary range of $80,000 - $120,000 per year, based on your skills and experience. In addition, you will have access to a range of benefits, including:
- Market leading annual performance bonus.
- Diverse health plans.
- Initiatives for work-life balance.
- Transportation support.
- A flexible holiday plan with additional incentives.
We are one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions. We prioritize collaboration, inclusion, and partnership, and we strive to create an environment where every individual can thrive. If you are passionate about technology and innovation, and you want to be part of a dynamic team that is shaping the future of our industry, then this is the role for you.
