Customer Support Specialist Ii

hace 4 meses

Ciudad de México CDMX Uber Freight A tiempo completo

About the Role

Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers.
- Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments
- Secure capacity for loads
- Leverage carrier relationship to influence capacity awards during tight markets
- Determine eligibility for additional non-committed freight to be awarded to internal brokerage services
- Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
- Update load status in system, e.g., loaded, pick-up, delivery, empty, etc.
- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary
- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
- Correspond with customer and carrier regarding detention information
- Communicate and gain approval for expedite shipments
- Use of JIRA, including request new users and password resets via JIRA; provide specific and detailed comments to ensure Help Desk receives clear actionable requests within JIRA
- Train customer users on the TMS, leveraging knowledge of customer business practices and workflow
- Rate Quotes
- Lead training sessions for Carrier Contacts as necessary on Carrier Portal
- Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement
- Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization
- Set-up new Receivers, vendors, and suppliers
- Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and respond to Accounting to deny or approve the additional funds, etc.)
- Utilize TMS to actively manage on-time performance and automation objectives

Basic Qualifications
- 1-2 years related experience
- Bachelor’s degree
- Advanced Spanish and English written, oral, and presentation communication skills

Preferred Qualifications
- Knowledge of Freight Industry
- Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)
- Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas
- 1 - 2 Years of customer service experience

**Education**: Preferred
- Bachelor or better in Logistics /Supply Chain Management
- Bachelor or better in International Business

**Skills**: Required
- Customer Service
- Communication

Preferred
- Interpersonal Skills
- Continuous Improvement
- Bilingual English/Spanish
- Adaptability

**Behaviors**: Preferred
- Dedicado: Entregado a una tarea o propósito con lealtad o integridad
- Trabaja en equipo: Trabaja bien como un miembro de un grupo
- Innovador: Continuamente presenta nuevas ideas y demuestra ideas originales
- Detallista: Capaz de realizar una tarea determinada con todos los detalles necesarios para hacer el trabajo bien hecho

  • Customer Support Specialist

    hace 7 meses

    Ciudad de México Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Customer Support Specialist

    hace 2 meses

    Ciudad de México, CDMX Neostella A tiempo completo

    At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. In order to continue our growth, we...

  • Customer Support Specialist

    hace 1 mes

    Ciudad de México Mycronic USA A tiempo completo

    Job SummaryThe Customer Support Specialist focuses on ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process. This role ensures smooth order processing while handling order intake and verifying accuracy. The Customer Support Specialist will coordinate delivery timelines and arrange logistics, as well...

  • Customer Support Specialist

    hace 7 meses

    México KI Industries A tiempo completo

    **Customer Support Specialist at KI Industries Inc.** **About KI Industries Inc.** **About the Job** As a Customer Support Specialist at KI Industries Inc., you will play a crucial role in providing exceptional service to our existing customer base by working closely with various internal departments to process customer requests and resolve issues. You...

  • Customer Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México GoFleet A tiempo completo

    About the CompanyWe are a leading provider of fleet management solutions, dedicated to delivering exceptional value to our customers through innovative technology and tailored services.Our mission is to provide seamless operations and outstanding user experiences for our global client base.Fleet Management ExpertiseWe offer advanced telematics solutions that...

  • Game Support Agent

    hace 1 mes

    Ciudad de México, Ciudad de México Lionbridge A tiempo completo

    Role OverviewAs a Game Support Agent - Customer Experience Specialist, you will play a vital role in enhancing our customer support efforts at Lionbridge Games.Your primary responsibilities will revolve around handling customer inquiries, identifying and monitoring player issue trends, and ensuring seamless gameplay experiences.

  • Customer Support Specialist

    hace 6 meses

    Ciudad de México Wood Mackenzie A tiempo completo

    Company Description Wood Mackenzie are the global research, analytics, and consultancy business powering the natural resources industry. For 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision making. Our dedicated oil, gas & LNG, power & renewables, chemicals, metals & mining sector...

  • Sales Support Specialist

    hace 8 meses

    México ABB A tiempo completo

    **Sales Support Specialist - Customer Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Global Customer Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    About the RoleThe Global Customer Support Specialist is an exciting opportunity to join our team at 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex. This role is perfect for individuals who are passionate about delivering exceptional customer service and support.Job SummaryWe are seeking a highly skilled and experienced Global...

  • Customer Support Operations Specialist

    hace 1 mes

    Santiago de Querétaro, Querétaro de Arteaga, México Ericsson A tiempo completo

    Role OverviewWe are seeking a skilled Customer Support Operations Specialist to join our team at Ericsson.

  • Customer Support Specialist

    hace 4 semanas

    Valle de Bravo, México Nezda Technologies Inc. A tiempo completo

    We are seeking a Customer Support Specialist to join our team at Nezda Technologies Inc. in Ortigas City. As a key member of our customer support team, you will play a vital role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...

  • Customer Service Delivery Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México WTW A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Service Delivery Specialist to join our team at WTW. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to internal and external clients.

  • Multilingual Customer Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México AIG A tiempo completo

    At AIG, we are committed to delivering exceptional customer experiences through our cutting-edge travel insurance solutions.We are seeking a highly skilled Multilingual Customer Support Specialist to join our team in Mexico City. As a key member of our Customer Service team, you will play a vital role in ensuring our clients receive seamless support when...

  • Voip Customer Support Specialist

    hace 7 meses

    Ciudad de México PetDesk A tiempo completo

    **About this Role** As a contract VoIP Customer Support Specialist, you will support PetDesk's VoIP phone systems powered by Kontak. You will provide your technical expertise and problem-solving skills to deliver exceptional customer service to the company's clients. By leveraging customer data, Kontak improves communications (calls, chats, appointments)....

  • IT Support Specialist

    hace 4 semanas

    Naucalpan de Juárez, México Sybex Support Services Llc A tiempo completo

    Company Overview: Sybex Support Services Llc is a leading provider of IT support services, dedicated to delivering exceptional customer experiences.Salary: $60,000 - $80,000 per annum, depending on experience.Job Description: As an IT Support Specialist, you will be responsible for providing technical assistance to clients across various platforms, including...

  • Customer Support Specialist

    hace 2 meses

    Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

    Job Overview:We are seeking a skilled Customer Support Specialist to join our team at Johnson Controls. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and have a knack for problem-solving.Key Responsibilities:Manage customer queries, documentation, and provide information from systemsProcess orders,...

  • Order Management Specialist Ii

    hace 2 meses

    Ciudad de México, CDMX Emerson A tiempo completo

    As an Order Management Specialist II at Emerson Automation Solutions Latin America, your main responsibility is to ensure that customer purchase orders are processed accurately and promptly, along with handling related activities and requests. You'll lead orders to ensure they're completed on time and accurately, which involves staying in touch with...

  • Technical Support Specialist

    hace 2 meses

    Ciudad de México, Ciudad de México Recooty A tiempo completo

    Role OverviewWe are seeking a skilled Technical Support Specialist to join our team at Recooty. As a Technical Support Specialist, you will play a critical role in providing top-notch customer service and technical support to our clients.Key ResponsibilitiesAssist customers with technical customer service inquiries and requests via emailOptimize front-end...

  • Customer Support Specialist

    hace 4 semanas

    Ciudad Apodaca, Nuevo León, México Abb A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support Specialist - Post-Sale Resolution to join our ELECTRIFICATION team. As a key member of our support staff, you will be responsible for ensuring the timely and accurate resolution of post-sale customer requests.

  • Sales Support Specialist

    hace 4 semanas

    De México, Méx. ABB A tiempo completo

    **Sales Support Specialist - Customer Support (LEON, CDMX, MTY)**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story....