Customer Support Specialist
hace 9 horas
Job Overview:
We are seeking a skilled Customer Support Specialist to join our team at Johnson Controls. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and have a knack for problem-solving.
Key Responsibilities:
- Manage customer queries, documentation, and provide information from systems
- Process orders, modifications, and escalate contracts across various communication channels
- Maintain a positive, empathetic, and professional attitude toward customers
- Respond promptly to customer inquiries and communicate with customers through various channels
Requirements:
- Bachelor's degree in supply chain management, business administration, marketing, or related field
- Excellent communication and organizational skills
- Experience with databases and spreadsheets
- Good computer skills and strong analytical, time management, and problem-solving skills
Salary:
$60,000 - $80,000 per annum, depending on experience
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