Customer Support Specialist

hace 9 horas


Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

Job Overview:

We are seeking a skilled Customer Support Specialist to join our team at Johnson Controls. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and have a knack for problem-solving.

Key Responsibilities:

  • Manage customer queries, documentation, and provide information from systems
  • Process orders, modifications, and escalate contracts across various communication channels
  • Maintain a positive, empathetic, and professional attitude toward customers
  • Respond promptly to customer inquiries and communicate with customers through various channels

Requirements:

  • Bachelor's degree in supply chain management, business administration, marketing, or related field
  • Excellent communication and organizational skills
  • Experience with databases and spreadsheets
  • Good computer skills and strong analytical, time management, and problem-solving skills

Salary:

$60,000 - $80,000 per annum, depending on experience



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