Cloud Support Engineer

hace 2 semanas


Zapopan, México Oracle A tiempo completo

Some of the role’s duties include:

- Consulting with customers on complex use of Oracle products
- Contributing significantly towards the “My Oracle Support” Database communities
- Analyzing work load, implementing changes to improve productivity
- Proactively contributing to increasing the team’s efficiency by sharing knowledge, providing feedback about best practices, writing tools

**Qualifications**

Technical degree i.e. BS in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, Chemistry or proven professional and technical experience.

Soft skills:

- Excellent written and verbal communication skills in Spanish and English
- Performing under pressure
- Problem Solver, Analytical thinker
- Flexibility to work in different shifts and off days, including holidays and weekends.

Technical Skills:

- Thorough understanding of the Oracle product features
- Database architecture knowledge and basic database administration
- Familiarity with Linux/ Unix/ Windows Administration concepts
- For the Exadata Team
- Exadata, RAC ,ZDLRA, Backup and Recovery, RMAN, knowledge of various restore and recovery scenarios
- Familiarity with Cloud Architecture (Oracle and/or third parties) and virtualization concepts and tools.
- Networking

Mexico: OTA-RM-MX

Career Level - IC3


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