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Continuous Improvement Manager

hace 2 meses

Miguel Hidalgo, México WTW A tiempo completo

Do you want to be part of a strategic project, focused on innovation and excellence, delivering client value? Are you prepared to be part of the Mexico City Regional Delivery Hub? The Global Service Delivery (GSD) location strategy will bring to life our vision to improve client service, better enable transformation and simplify our location footprint overall.

Currently, the Mexico City Regional Delivery Hub is a Willis Towers Watson hub of excellence who has grown into a 175-colleague operation through strong commitment to operational excellence, value creation, client focus, integrity and respect. The Mexico City Hub plays an important role for the company and will benefit from strategic investment over time, which is good news for talented people, our local offices and the communities in which we live and work.

**Knowledge/ Skills/ Experience**:

- Minimum 15+ years work experience as a Business Change, Transformation and Operational Excellence consultant with organizations in Insurance and Insurance Broking, Human Capital Benefits, Banking, Financial Services, Ecommerce
- Excellent Communication (written and verbal) and Presentation skills
- Solid Program and Project management skills
- Working knowledge of Robotics Process Automation tools
- Solid Client Relationship Management and Stakeholder Management skills
- Certifications in Lean, Six Sigma, Agile, Systems Thinking, Design Thinking, PMP

Equal Opportunity Employer

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