Collections Resolution Specialist

hace 4 semanas


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

**Job Summary**

At Hewlett Packard, we're seeking a skilled Collections Resolution Specialist to join our team. As a key member of our collections team, you will be responsible for leading the resolution of disputes with internal partners, ensuring effective communication and resolution.

Key Responsibilities:

  • Analysis and research of customer's receivables account delinquency to determine the type of communication method to facilitate payment.
  • Resolving disputes related to customer payment on delinquent accounts and negotiating and ensuring payment from customers.
  • Recognizing trends for non-payment and resolving the issues by engaging internal partners at all levels.
  • Initiating the dispute resolution process with internal partners and following the issue to ensure resolution.
  • Analysis of at-risk customers and partners and recommending account strategies to prevent delinquencies.
  • Reviewing and improving processes, providing proactive analysis to enhance team activities and tool usage.
  • Conducting proactive research to identify opportunities for reducing manual work and improving overall efficiency in collections and dispute resolution processes.
  • Providing ongoing training for new and existing team members.

Requirements:

  • First-level university degree with a focus in Finance or Economics. MBA preferred.
  • Typically 4-6 years of experience in Credit & Collections, internally.
  • Experience in handling a Latin America portfolio, preferred.
  • Automation skills and knowledge, preferred.

Desirable Skills and Knowledge:

  • Strong written and verbal communication, negotiation, and conflict resolution skills.
  • Excellent problem-solving and analytical skills.
  • Proficiency in computer and technical skills.
  • Strong prioritization and adaptability skills.
  • Solid understanding of risk mitigation tools.
  • Advanced relationship-building and leadership skills.
  • Comprehensive understanding of collection processes, financial principles, and channel partners.
  • Advanced understanding of dispute management processes.
  • Strong understanding of customers' internal payment processes and financial concepts.
  • Data-driven decision-making abilities.
  • Continuous improvement mindset and change management skills.
  • Ability to conduct trainings and lead process improvement initiatives.
  • Experience with developing and implementing best practices in collections and dispute resolution.

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