Collections Resolution Specialist
hace 4 semanas
**Job Summary**
At Hewlett Packard, we're seeking a skilled Collections Resolution Specialist to join our team. As a key member of our collections team, you will be responsible for leading the resolution of disputes with internal partners, ensuring effective communication and resolution.
Key Responsibilities:
- Analysis and research of customer's receivables account delinquency to determine the type of communication method to facilitate payment.
- Resolving disputes related to customer payment on delinquent accounts and negotiating and ensuring payment from customers.
- Recognizing trends for non-payment and resolving the issues by engaging internal partners at all levels.
- Initiating the dispute resolution process with internal partners and following the issue to ensure resolution.
- Analysis of at-risk customers and partners and recommending account strategies to prevent delinquencies.
- Reviewing and improving processes, providing proactive analysis to enhance team activities and tool usage.
- Conducting proactive research to identify opportunities for reducing manual work and improving overall efficiency in collections and dispute resolution processes.
- Providing ongoing training for new and existing team members.
Requirements:
- First-level university degree with a focus in Finance or Economics. MBA preferred.
- Typically 4-6 years of experience in Credit & Collections, internally.
- Experience in handling a Latin America portfolio, preferred.
- Automation skills and knowledge, preferred.
Desirable Skills and Knowledge:
- Strong written and verbal communication, negotiation, and conflict resolution skills.
- Excellent problem-solving and analytical skills.
- Proficiency in computer and technical skills.
- Strong prioritization and adaptability skills.
- Solid understanding of risk mitigation tools.
- Advanced relationship-building and leadership skills.
- Comprehensive understanding of collection processes, financial principles, and channel partners.
- Advanced understanding of dispute management processes.
- Strong understanding of customers' internal payment processes and financial concepts.
- Data-driven decision-making abilities.
- Continuous improvement mindset and change management skills.
- Ability to conduct trainings and lead process improvement initiatives.
- Experience with developing and implementing best practices in collections and dispute resolution.
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