Call Driver Support Analyst

hace 3 semanas

Monterrey, México Charger Logistics Inc A tiempo completo

Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are seeking a well-rounded individual able to work in a fast-paced environment to join the dispatch operations team at the company’s office in Monterrey, Mexico.

**Requirements**:

- Provide Driver app call support for US & Mexico drivers
- Participate in projects to facilitate improvements to business processes and/or infrastructure
- Responsible for IT asset tracking, assist with selection of new hardware, and evaluation of new software
- Provide support for mobile devices and other equipment used for data collection in production areas
- Responsible of provide support Carrier portal, Carrier app technical support
- Training and support Mexican carriers on portal usage

**Education**

College diploma or university degree in computer science or business commercial a min. of 3 year equivalent working experience as a Driver support

**Skills**
- 3 or more years recent IT Operations support
- Familiar with various computer, app, portals.
- Experience with Remote/Home office support challenges
- Strong time management skills, able to multitask and set priorities
- Strong communication and interpersonal skills, ability to work harmoniously with people at all levels within the organization and be customer-focused
- Fine attention to detail and quality of work
- Solid problem solving and root cause analysis skill
- Willing to occasionally travel to remote sites as required
- Flexibility to work in different shift and after hours
- 6-day work schedule

**Benefits**
- Savings fund
- Life insurance
- Healthcare Benefit Package
- Food coupons
- Career growth
- High competitive salary
- Performance-based bonus and Christmas bonus.

We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you’ll be given support and room to develop your own strategies. If this sounds like what you’re looking for, then we might be the place for you.

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