Product Support Analyst

hace 2 semanas

Monterrey, México iiPAY A tiempo completo

Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Are you an innovative and experienced Product Support Analyst? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset and the desire to help build a great culture?

iiPay, winners of the Global Payroll Supplier of the Year award 2020 is a high growth, innovative company, based in US, Europe and Singapore recognized for delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market leading global payroll management system delivering a unique client experience and value-added services.

iiPay has a unique opportunity for a highly experienced and motivated Product Support Analyst who wants to be part of this rapidly expanding business, taking on the responsibility for supporting internal and external users to help drive our goal of ‘Paying the Planet’.

All our roles can be performed remotely with occasional visits to the office as requested by your manager. Where we have office locations, our team members are welcome to work: remotely, on a hybrid basis or fully office based as they wish.

Role Overview

Our highly motivated and engaged team members are at the heart of our success This role requires engaging with our customers and colleagues to ensure proper resolution and appropriate escalation of issues raised.

Key objectives of the role
- Provide support for end user queries via Tickets; You will perform the initial investigation into queries and escalate when necessary.
- Fixing data or configuration files in production to support re-running processing cycles to correct data errors.
- Corrective code changes and new enhancements of Apps and interfaces released either as emergency or planned releases.
- Managing client tenants/payrolls e.g., creation process, updates & fixes, support calls
- Deal with queries related to system generated reports, data uploads and configuration.
- Maintain documentation and SOPs to enhance the product support capability.
- Writing user guides and other technical documents will be an important part of this role. The management and delivery of this library of support information via the company intranet will be another key responsibility.
- Getting involved with testing to understand new features before they are released.
- Liaising closely with the product development team and accurately communicate complex issues with them both verbally and in writing.
- Work in a global environment where both colleagues and clients have an expectation of service excellence.
- A strong desire to learn and understand our business.
- Demonstrated ability to collaborate across the organization.
- Demonstrated ability to perform at a high level in a high-growth, fast-paced, and technical environment.

What are we looking for in you?
- Fluent English and Spanish Speaker.
- Prior experience supporting software products preferably in a SaaS-based model.
- Excellent verbal and written communication abilities
- Analytical and problem-solving skills
- Strong Microsoft Office skills (Excel / Word)
- Build and use of file types; CSV / XML / JSON
- Application development skills
- Task management tools
- Ability to detect and act upon computer and software misuse. Data Protection. GDPR

**Desirables**
- Skills in Microsoft SQL Server, SQL Scripts development, ETL Development, VB.Net and C#, Basic Network & firewall
- Citrix knowledge desirable or willing to learn.
- Products such as: Grupo Tress/ Zendesk / JIRA / MS Teams / Box / Adobe
- Analysis various log files and other technical data
- Experience in the payroll, financial or human capital management field
- Relevant industry qualifications.
- Additional language skills given the international nature of our business.

  • Support Analyst

    hace 1 semana

    Monterrey, México Azka IT Consulting A tiempo completo

    AZKA IT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as Support AnalystRequirements:Investigate and diagnose technical/functional issues (L2,L3) related legacy applications, frameworks and infrastructure components which are part of Monster Beverages’...

  • Product Support Technician

    hace 4 semanas

    Monterrey, México Neoris A tiempo completo

    **Product Support Technician**: **Date**:Mar 23, 2023 **Location**: MONTERREY, MX **Company**:NEORIS We are **NEORIS**! **As a digital accelerator we help companies step into the future! Currently we are looking for a Product Support Technician. **Requiremets**: - Technician or Degree in Systems Engineering, Administration, Robotic, Electronic or...

  • Azure Support Analyst

    hace 1 mes

    Monterrey, N.L., México Inflection Point A tiempo completo

    Why is Perficient the best option? Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion, and...

  • Sr. Lead IT Customer Support Analyst

    hace 4 semanas

    Monterrey, México KBR A tiempo completo

    **Title**: Sr. Lead IT Customer Support Analyst Provides telephone technical support to employees regarding technical aspects of assigned products. Answers questions about installation, operation, configuration, customization and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions...

  • IT Senior Support Analyst

    hace 4 semanas

    Monterrey, N.L., México Inflection Point A tiempo completo

    Why is Perficient the best option? Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion,...

  • Senior IT Support Analyst

    hace 4 semanas

    Monterrey, México Perficient A tiempo completo

    **Job Summary**: We are looking for a bright Senior IT Support to provide enterprise level technical support to all our internal costumers with an excellent attitude. **Requirements**: - BS degree in Information Technology, Computer Science or equivalent. - Proven 3+ years working experience in enterprise technical support. - Strong problem-solving...

  • Business Systems Analyst

    hace 4 semanas

    Monterrey, México Neoris A tiempo completo

    **Business Systems Analyst**: **Date**:Oct 31, 2023 **Location**: MONTERREY, MX **Company**:NEORIS We are **NEORIS**! **As a digital accelerator we help companies step into the future! Currently we are looking for a Business Systems Analyst. **Requirements**: - Production mart access or Data Lake access, Connection to Epsilon's Admin Tool - Business...

  • Finance Analyst

    hace 1 semana

    Monterrey, México Pediatric Associates A tiempo completo

    **POSITION**:Finance Analyst **PRIMARY FUNCTION** The Finance Analyst is responsible for assisting with the GL accounting functions including reporting of the financial operations. Applies principles of accounting and statistical analysis to maintain the accounting system. **ESSENTIAL DUTIES AND RESPONSIBILITIES**: - Prepare financial reports - Analyze...

  • QA Analyst

    hace 1 mes

    Monterrey, México CHUBB A tiempo completo

    Chubb has an exciting job opportunity available for a ServiceNow Quality Assurance Analyst to join our team. With us, you’ll serve as a quality assurance analyst, partnering with product owners, stakeholders, project managers, ServiceNow platform team and external implementation partners to continue driving forward how Chubb utilizes ServiceNow throughout...

  • Marketing Sr Analyst

    hace 4 semanas

    Monterrey, México Page Personnel A tiempo completo

    Marketing - Analyst **Sobre nuestro cliente**: Global manufacturer of materials processing machinery and aerial work platforms. **Descripción**: - Planning and execution of marketing strategies and campaigns, newsletter and leads generation - Plan and coordinate local online advertisement and growth strategies. - Support on planning and execute regional...

  • Energy Sr Analyst

    hace 6 días

    Monterrey, México AutoZone A tiempo completo

    **Job Title**: Energy Sr Analyst **Position Purpose** Attention to the energy management system (Venstar) to support stores and the Maintenance team, 24/7 support to opening stores to ensure electrical energy for the buildings, supervision for electrical projects and electrical contracts in opening stores, support to the construction and desing...

  • Service Desk Analyst

    hace 6 días

    Monterrey, México DYOPATH A tiempo completo

    Title: Service Desk Analyst - Work Location: Monterrey, N.L - ONSITE_ - Status: Full-time with Benefits_ - Shift: 4:00AM to 1:00PM_ - Salary: 15K - 16K MXN monthly depending on experience_ - Require: _ - Bilingual - Advanced English speaking/written skills_ Job Summary: About Us: DYOPATH, a leading Managed Service Provider (MSP) was founded to empower...

  • Product QA Analyst | Manual Testing

    hace 6 días

    Monterrey, México Epicor A tiempo completo

    The Job: Are you a skilled Manual Tester with a proven track record of enhancing pipelines and driving efficiency? If so, we invite you to propel your career forward by contributing to cutting-edge products. We're seeking a dedicated Product QA Analyst to join our dynamic team and play a pivotal role in refining our ERP application through robust...

  • Azure Cloud Support

    hace 1 semana

    Monterrey, México Epicor A tiempo completo

    The Job: The Cloud Reliability Analyst provides expert support to escalation issues and other areas of the organization, by monitoring alerts, managing tasks and following up on action items. What you will be doing: - Triages issues between different areas of the organization. - Manages ServiceNow Tasks - Understands and adheres to escalation paths so that...

  • Business Analyst

    hace 4 semanas

    Monterrey, México Axented A tiempo completo

    We are looking for a Business Analyst who will be in charge of comprehending the constraints, business regulations, and workings of our product to properly explain it to customers and potential customers and to relay requirements to the technical departments. Assist in addressing client concerns, supporting product demos, and providing technical assistance...

  • Sr Business Analyst

    hace 4 semanas

    Monterrey, México Neoris A tiempo completo

    **SR BUSINESS ANALYST**: **Date**:Oct 31, 2023 **Location**: MONTERREY, MX **Company**:NEORIS We are **NEORIS**! **As a digital accelerator we help companies step into the future! Currently we are looking for a SR BUSINESS ANALYST. **Requirements**: - Analyzes complex business problems to be solved with automated systems - Able to prioritize work and...

  • Rms Implementation Analyst Mx

    hace 1 mes

    Monterrey, México Neoris A tiempo completo

    **RMS Implementation Analyst MX**: **Date**:May 15, 2023 **Location**: MONTERREY, MX **Company**:NEORIS **Principales Responsabilidades**: - Responsibilities- Coordinate & Support Implementation of system RMS on Readymix plants in the USA; **Requerimientos**: - Requirements- Recent Engineering graduates (ideally Industrial, Electronic, Mechanical,...

  • Mid-level Business Analyst

    hace 4 semanas

    Monterrey, México Neoris A tiempo completo

    **Mid-Level Business Analyst**: **Date**:Nov 27, 2023 **Location**: MONTERREY, MX **Company**:NEORIS We are **NEORIS**! **As a digital accelerator we help companies step into the future! Currently we are looking for a Mid-Level Business Analyst. **Main Responsibilities**: - Define configuration specifications and business analysis requirements - Perform...

  • IT Business Analyst

    hace 1 mes

    Monterrey, México Connectingology A tiempo completo

    IT Business Analyst con más de 2 años de experiencia.Experiencia con clientes globales deseable. Requisitos:Gestión de requerimientos (definir prioridad y criterios de aceptación, comprender necesidades). Trabajar en sinergia con gerentes de producto, desarrolladores y cliente para identificar los requisitos funcionales y de operació.Diagramas de flujo.

  • Senior Financial Analyst

    hace 1 mes

    Monterrey, México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...