Senior Customer Practice Manager

hace 7 meses

Tlahuac, México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

7+ years of experience in Financial Services industry;
- 7+ years of experience with management consulting and IT experience with business, product, and digital transformation knowledge including overcoming challenges in customer-facing roles;
- Experience with selling large scale consulting/professional services with recurring revenue from accounts/territory;
- Business development experience including complex agreements and familiarity with compliance & security standards across the enterprise IT landscape and ability to think strategically to lead C-Level engagements.
- Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion.

The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead customer programs that accelerate business outcomes. This professional is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling transformational professional services programs. Leads all aspects of business development, deal structuring, deal support and ensures delivery excellence and project closure in their assigned accounts or territories.

Key job responsibilities
- Execution of long-term strategic customer transformation roadmaps, having a high Bias for Action to Deliver Results in Professional Services and Platform bookings in the near term;
- Lead business outcomes leveraging strong verbal communication skills and the ability to articulate accelerated customer outcomes through cloud technologies;
- Develop a unified account plan and pursuit plan that aligns with AWS account team (platform sales)
- Establish Executive relationships across Technology & Business groups, executive sponsorship of programs;
- Establish an internal network at AWS, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, Legal;
- Successful assumption of role of strategic advisor and expert with a deep knowledge of the cross-section of the customers’ business and the available cloud services;
- Deliver on annual bookings targets, negotiating and closing deals structured to align key customer goals and AWS Professional Services business objectives
- Support scale through shared learnings and mechanisms across the Professional Services sales team.

About the team
Amazon Web Services (AWS) Professional Services is a global team of cloud experts helping our customers succeed, no matter what type of work they do. We’re a passionate group of strategic thinkers who anticipate
our customers’ needs so we can deliver the right technologies and services at scale. It’s our customer-first mindset that allows us to build and innovate a new future in the cloud.

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Mexico City, DIF, MEX
- Masters degree in Bussiness Administration, Technology or correlated areas;
- Proficiency in English (both written and verbal);
- Experience working with partners;
- Experience with Insurance industry.

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