Retention/customer Success Manager
hace 6 días
**Retention/Customer Success Manager**:
Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you
Join our team The Retention/Customer Success Manager leads a Client Management/Customer Success team accountable for nurturing and growing an existing Book of Business (BoB) and client relationships to achieve retention and upsell targets. This role is critical in driving strategies focused on renewal attainment, customer retention, and enhancing the overall customer experience.
**About the Role**
In this opportunity as a Retention/Customer Success Manager, you will:
- Lead a team of retention specialists in a global software company.
- Develop and manage talent and performance within the team.
- Set up and establish new teams as needed.
- Drive the team to meet goals set in collaboration with senior management.
- Focus on priority touchpoints, leveraging sales enablement tools and processes.
- Facilitate conversations that reinforce the value of current TR solutions.
**About You**
You’re a fit for the role if your background includes
- Bachelor's degree.
- Fluent English is a must.
- Minimum of 5 years of experience managing a team that supports a U.S.based Book of Business.
- Proven track record of leading a team of retention specialists in a global software company.
- Experience in developing talent and managing team performance.
- Demonstrated ability to drive retention and upsell strategies.
- Ability to deal with ambiguity and navigate complex situations.
- Strong command skills and ability to direct work efficiently.
- Commitment to maintaining the quality of the team's work output.
**To apply, please upload your updated resume in English.**
**Location: CDMX**
LI-YS2
**What's in it For You?**
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- ** Wellbeing**:Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
- ** Purpose-Driven Work**: We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
**Accessibility**
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including p
-
Customer Success Representative
hace 2 semanas
Tlahuac, México DiliTrust A tiempo completoCustomer Success Representative For over 20 years, DiliTrust has been supporting legal departments in their **digital transformation **and is one of the world´s leader in** LegalTech. **We have offices in Paris, Madrid, Milan, Montreal, Toronto, Mexico and Lima. More than 2000 companies are using our products in over 50 countries. Are you passionate about...
-
Customer Success Manager Mexico
hace 3 semanas
Tlahuac, México Moove A tiempo completo**About Moove** Moove is on a mission to democratise access to vehicle ownership for mobility entrepreneurs across the world. Our vision is to build the largest integrated vehicle financing platform using technology & future productivity to scale. By doing so, we are creating sustainable jobs for mobility entrepreneurs globally. **About the Role** Moove...
-
Associate Customer Success Manager
hace 2 semanas
Tlahuac, México 6sense A tiempo completo**Our Mission**: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to...
-
Customer Success Manager
hace 3 semanas
Tlahuac, México Salesforce A tiempo completoJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Customer Success Manager
hace 3 semanas
Tlahuac, México Venafi A tiempo completoThere are 2 actors on a network, people and machines. Just as usernames and passwords are used by people to access machines, machine identities are used by machines to identify and access each other. Venafi is the inventor of the technology that manages and protects machine identities, the most important security initiative in our Global 5000 customers. We...
-
Customer Success Manager
hace 2 semanas
Tlahuac, México Cobee A tiempo completo**About Us & Our Culture**: We, employees, need a much more engaging solution around our compensation, and that’s why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering**:to become the most desirable solution for employees to get compensated at work**. As we fight for that vision, **we truly believe that we can...
-
Customer Success Account Manager
hace 20 horas
Tlahuac, México DocuSign A tiempo completo**Company Overview**: Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until...
-
Customer Success Representative
hace 6 días
Tlahuac, México MDC Data Center A tiempo completo**We have an exciting opportunity for you to join our team in Mexico** as a Customer Success Representative!** **Are you passionate about delivering exceptional customer experiences and building strong, lasting relationships? Do you thrive in dynamic environments where no two days are the same? If so, we have an exciting opportunity for you to join our team...
-
Customer Success Manager
hace 4 semanas
Tlahuac, México Omarketing A tiempo completo**Importante empresa de tecnología** - Solicita Customer Success_ **Requisitos**: - Lic terminada en áreas Administrativas titulado - Experiência mínima 1 año - Ingles **Ofrecemos**: - Sueldo $25,000 mensual - Prestaciones de ley - Horario de trabajo 9 a 6 - Días a laborar de Lunes a Viernes - Sistema Home Office - Contrato directo con...
-
Customer Success
hace 3 semanas
Tlahuac, México Latam Business School A tiempo completoEn LATAM Business School, el éxito de nuestros clientes es nuestra prioridad. Buscamos un Customer Success Manager que asegure la máxima satisfacción y fidelidad de nuestros clientes a través de un soporte excepcional y personalizado. **Ofrecemos**: - Formación constante en producto y habilidades de servicio al cliente. - Sueldo base y bonificaciones...
-
Customer Success Manager
hace 7 días
Tlahuac, México Neo Mark Media LLC A tiempo completoAbout Us: At Neo Mark Media, our vision is to be the transformative force in the sales industry, helping companies of all sizes overcome traditional challenges and thrive in an advanced digital market. We revolutionize the sales industry by providing innovative tools and digital marketing strategies that empower entrepreneurs, ease their daily burdens, and...
-
Customer Success Representative
hace 2 meses
Tlahuac, México Thomson Reuters A tiempo completo**Associate Client Success Executive** **Customer Success/Client Management experience,** **Responsibilities**: - What are the primary responsibilities and accountabilities of this role? - Closes renewals and simple upsell opportunities for assigned accounts and/ or geography - Support low-touch customers with end-to-end renewal motion (supported by...
-
Customer Success Coordinator
hace 6 días
Tlahuac, México PosterPOS A tiempo completo**Customer Success Coordinator** **Who we are** Our mission is to make running a business easier for every entrepreneur. We work hard to develop simple and easy software. We aim to make every customer interaction as simple and easy as possible. **Job Activities** - Analyze customer usage, health metrics, and support patterns to identify accounts at risk...
-
Records Retention Manager
hace 2 semanas
Tlahuac, México Capital Empresarial Horizonte A tiempo completoCapital Empresarial Horizonte Empresa Mexicana especialista en RRHH y Tecnologías de la Información solicita: **Records Retention Manager** **Perfil** **Escolaridad**: Ingeniería en Sistemas, Informática o afín. **Nível de inglés: inglés Conversacional INDISPENSABLE** **Experiência**: 3 años de experiência. Lugar a laborar: Alcaldía Benito...
-
Customer Success Operations Specialist
hace 7 días
Tlahuac, México TigerConnect A tiempo completoTigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we...
-
Customer Success Admin
hace 3 semanas
Tlahuac, México Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Records Retention Manager
hace 3 semanas
Tlahuac, México Horizonte Empresarial A tiempo completoCapital Empresarial Capital Empresarial Horizonte Empresa Mexicana especialista en Recursos Humanos y Tecnologías de la Información Solicita: Records Retention Manager (IT) - Hibrido Para laborar en Ciudad de México **Perfil**: Escolaridad: Ingeniería en Sistemas, Informática o afín. Experiência: Mínima de 3 años. Inglés: Inglés conversacional...
-
Aplus-customer Success Manager
hace 1 semana
Tlahuac, México Aplus Logistics, S. A. de C. V. A tiempo completo**Role And responsabilities**: - Responsible for customer success, being in charge of the Key Account Managers team; creating synergy with operational, financial and technological areas for the development of active customers, ensuring exponential growth of active business. - 3 to 5 years of experience and knowledge of the logistics sector, creating,...
-
Customer Success Executive
hace 3 semanas
Tlahuac, México Xepelin A tiempo completo**¿Qué estamos buscando?** Estamos buscando al mejor **Customer Success Executive**, para ser parte de nuestro equipo. Las funciones principales del puesto consisten en ser el primer punto de contacto de los clientes con Xepelin ayudándoles a solucionar sus dudas, bajar el feedback de cliente con Customer Success para realizar mejoras en la plataforma....
-
Customer Success Manager en Ciudad de México
hace 2 semanas
Tlahuac, México ISPROX A tiempo completoDesde ISPROX abrimos un proceso de selección para compañía global, que combina innovación tecnológica con expertise en HR para impulsar el éxito de las iniciativas y programas de sus clientes. Seleccionaremos la posición de: **Customer Success Manager** **Perfil**: - Licenciatura en Marketing - Tres años de experiência en un cargo similar -...
