In-house Service Agent
hace 2 semanas
To perform a variety of customer service and administrative In-House duties to support efficient clearance process; responds to a customer’s needs regarding clearance paperwork, tracing of shipments, identification of problems, and resolution through available information or transfer to source; and requires direct and indirect customer interface._x000D_ _x000D_ Ensures customer information is properly documented and entered into the system on a timely basis. Types or otherwise prepares various operations and customer’s reports. Ensures all shipments are manifested, and if they are not, then reports them to the responsible area. Audits all records and files as assigned to compile all necessary data. Handles customers with non-document packages in cage. Provides current package status updates and basic follow-up activity, monitors shipment movement, and interprets COSMOS global scan updates.
High School degree/Equivalent. Previous clerical or customer service experience in a service environment. Average general office skills required including typing, filing, and computer programs. Good communication and human relations skills. Clear and articulate speaking voice. Clean cut and neat appearance. Ability to prioritize. Spoken and written fluency in English as well as local language. Ability to work various shifts.
Bienvenido al sitio de oportunidades de empleo de la División de América Latina y el Caribe de FedEx Express
FedEx es ampliamente reconocida como una empresa de clase mundial. Nos sentimos honrados y orgullosos de ser reconocidos constantemente como un gran lugar para trabajar, un innovador en cuanto a tecnología y una de las empresas más admiradas y respetadas del mundo.
FedEx es nombrada constantemente entre las marcas más valiosas y admiradas del mundo. Algunos de nuestros premios recientes incluyen:
2020 - Empresas más admiradas del mundo de Fortune (#14 )
2019 - Mejores lugares para trabajar de Fortune (#15)
2019- Uno de los "mejores empleadores para la diversidad" de Forbes
FedEx LAC 2020 incluido en el ranking de Mejores lugares para trabajar en América Latina de Great Place to Work (#24)
2021- FedEx México fue incluido en el Ranking GPTW por 18 años consecutivos
2020- FedEx México recibió la Certificación CEMEFI por 13 años consecutivos respaldando a FedEx como empresa socialmente responsable
2021 - FedEx Chile fue recertificado con Giro Limpio, un sello de la Agencia de Energía Sostenible que busca mejorar la eficiencia energética del sector de transporte terrestre, mediante la reducción del consumo de combustible y las emisiones de gases de efecto invernadero.
FedEx Uruguay 2019 seleccionado por GPTW entre las 5 mejores empresas para trabajar
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