Field Service Coordinator
hace 3 días
Would you like to take this opportunity to influence the industry towards a more responsible use of the world’s natural resources?
As a newly combined company Metso Outotec creates a unique workplace. Combining the strengths of two companies we offer stronger platform for growth and innovation.
This is your opportunity to join the positive change.
JOB STATEMENT
This position assures administrative and service competence to give adequate support within Metso Outotec Mexico, towards Field Service Engineer Contracts and end-users. Primary activities will include administrative support of the service process to end customers and Field Service Engineer Managers within Service Team defined.
Thinking in terms of a high service and support level and building confidence, the Field Service Management will liaise with the Contracts Manager, Life Cycle Service Manager, and Service Manager.
JOB DUTIES AND RESPONSIBILITIES
Administrative and service support
Warranty support and problem-solving
Support and coordination on complex quotes and customer service visits
Establish and maintain a good company image by ensuring all MO customer contact points get a high competence service and up-to-date sales support.
Regularly travel with related Service Team resources to support selling efforts and end-user satisfaction. Work with the Metso Outotec Service team on required corrective actions.
Plan end customer visits aligned with the MO service team.
Interact and participate as a part of the MO Service team at the specific Contracts and be aligned with their processes.
Perform other duties as assigned by management from time to time
Develop a clear understanding of contracts administration and customer needs, and effectively communicate and document this information.
Follow-up the Invoicing and Collection process
RELATIONSHIPS
Reports directly to the Field Service Manager.
INTERNAL AND EXTERNAL INTERFACES
Metso Outotec Services team
Metso Outotec Product Lines
POSITION SPECIFICATION
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, competency and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATIONS & EXPERIENCE
Bachelor’s degree (Business Administration, Marketing or International Business). Will consider the equivalent related experience in lieu of degree
Minimum three years of administrative experience with related products or coordinating the service engineer department
Very high demand on administrative and coordination skills.
Experience in complex matrix relationships
High understanding of customer needs
Familiarity with the broad range of Metso Outotec Products
A strong understanding of core processes of the Metso Outotec customer base.
SKILLS AND ABILITIES
A general level of computer skills is essential - Excel, Word, PowerPoint and Access.
Highly motivated individual with the ability to work under stress and meet deadlines.
Ability to work in a team atmosphere.
Client skills including building and managing relationships, negotiation skills and understanding of customer needs and market requirements.
Must be capable of effectively and accurately working on several projects at one time, and organizing, prioritizing tasks and working in a fast paced environment.
Strong communication, co-operation, interpersonal and presentation skills to manage internal and external interfaces.
Ability to travel frequently and even with short notice
While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; reach with hands and arms; and talk or hear.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Use of keyboards, telephones, copiers, telefax, visits and movement through shops, and travel experiences.
Climbing of stairs, ladders, scaffolds at jobsites and customer facilities.
Full drivers license with clean drivers record
Metso Outotec is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing, metals refining and recycling industries globally. By improving our customers’ energy and water efficiency, increasing their productivity, and reducing environmental risks with our product and process expertise, we are the partner for positive change.
Metso Outotec is committed to limiting global warming to 1.5°C with Science Based Targets. We ranked 8th on the 2021 Global 100 list of the world’s most sustainable companies.
-
Senior Mechanical Field Service Engineer
hace 1 mes
Irapuato, Guanajuato, México Metso Outotec A tiempo completoJob SummaryWe are seeking a highly skilled Senior Mechanical Field Service Engineer to join our team at Metso Outotec. As a key member of our field service team, you will be responsible for ensuring the smooth operation of our customers' equipment and providing expert technical support.About the RoleThis is an exciting opportunity to work with a global...
-
Customer Service Coordinator Ii
hace 3 semanas
Irapuato, México CONAGRA A tiempo completoConagra tiene una cultura inclusiva con el mayor impacto y energía en la industria de alimentos. Nuestro equipo es diverso y adopta el debate para desafiar las condiciones actuales del mercado/negocio. Somos respetados por nuestras extraordinarias marcas, grandes productos, excelentes márgenes y por la consistencia de nuestros resultados. Conagra Brands,...
-
Supply Chain Coordinator
hace 7 meses
Irapuato, México Marquardt A tiempo completo**Supply chain coordinator** Actualmente estamos en búsqueda de Supply chain coordinator para integrarse a nuestra Logistics departamento del Grupo Marquardt en nuestra locación Irapuato (Mexico). **Responsabilities** - Ensure the integration of each customer's demand in SAP. - Coordinate the assignments of each project by Supply Chain Analyst looking to...
-
Customer Service and Order Coordinator
hace 3 semanas
Irapuato, Guanajuato, México Metso Outotec A tiempo completo**Job Overview:**We are seeking a highly skilled Customer Service and Order Coordinator to join our team at Metso Outotec in Mexico. This role is responsible for providing exceptional customer service, handling inquiries, quotes, and sales orders with high accuracy and efficiency.About the Role:This position requires a strong understanding of customer needs,...
-
Medical Coordinator Lead
hace 4 semanas
Irapuato, Guanajuato, México Ford Motor Company A tiempo completoAbout This RoleWe are seeking a highly skilled Medical Coordinator to join our team at Ford Motor Company.Job DescriptionThis is an excellent opportunity for a medical professional to utilize their expertise in a fast-paced environment. As a Medical Coordinator, you will be responsible for ensuring the smooth delivery of healthcare services.Key...
-
Sales Coordinator
hace 7 meses
Irapuato, México Metso Outotec A tiempo completoAre you looking for an exciting opportunity to join a dynamic and growing sales team? Do you have excellent communication and organizational skills? If yes, then we have the perfect role for you! We are looking for a Sales Coordinator to support our senior sales staff and ensure that our sales targets are met. You will be reponsible for creating and...
-
Flexibility Coordinator
hace 4 semanas
Irapuato, Guanajuato, México Iwg Careers A tiempo completoAbout IWG CareersWe are a global leader in providing workspace solutions, with a network of over 120 countries across the globe.Our mission is to provide flexible and convenient workspaces that cater to the evolving needs of businesses and individuals.A Day in the Life of a Flexibility CoordinatorYou will be responsible for creating and maintaining a...
-
Technical Solutions Coordinator
hace 1 mes
Irapuato, Guanajuato, México Metso Outotec A tiempo completoMetso Outotec is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. Our company improves our customers' energy and water efficiency, increases their productivity, and reduces environmental risks with our product and process expertise. We are the partner...
-
Quality Coordinator
hace 7 meses
Irapuato, México Metso Outotec A tiempo completoSummary The quality coordinator is responsible for implementing quality management strategies, ensuring that all products meet the highest quality standards, works closely with the production team, engineering, maintenance, HS&E, etc., addressing quality audits, complex problems solving analysis and developing and implementing quality controls...
-
Service Support Specialist
hace 3 semanas
Irapuato, Guanajuato, México Metso Outotec A tiempo completoAbout the Role:The Service Support Specialist will be responsible for providing technical support to customers within the assigned territory. This role requires a strong understanding of service and support processes and practices.Key Responsibilities:Preparing detailed reports on customer service- Coordination of services with clients and contractors-...
-
Facilities Coordinator
hace 7 meses
Irapuato, México Metso Outotec A tiempo completoSummary The facilities coordinator will have excellent organizational skills, attention to detail and ability to manage multiple tasks simultaneously, a customer service orientation is also essential, as the role often involves interacting with client, suppliers, Metso visitors, etc. Job **Responsibilities**: - Handling administrative request and queries...
-
Administrative Operations Coordinator
hace 2 semanas
Irapuato, Guanajuato, México Mondelez International A tiempo completoWe are seeking a highly skilled Administrative Operations Coordinator to join our team at Mondelez International. This role offers an exciting opportunity to drive growth and accelerate your career in the snack industry.About Us:Mondelez International is a global leader in the food industry, with a rich portfolio of beloved brands including Oreo, belVita,...
-
IT User Support Specialist
hace 4 meses
Irapuato, México Webasto A tiempo completoManage system specific updates (i.e. Links to Portal Solutions, Updated IT Security/Policy Documentation); expect this will grow to assist other departments. Assist in compilation / gathering of KPI information for Monthly Reporting requirements (MOR, Monthly KPI) Portal Security Management (i.e. DDL, Covisint, Office365) Onboarding, Offboarding Webasto...
-
IT User Support Specialist
hace 4 meses
Irapuato, México Webasto Careers A tiempo completoUbicación: Irapuato, MX- Nível de experiência: Professionals (3+ years)- Departamento: Information Technology- Tipo de contracto: Permanente- Job ID: 33438Manage system specific updates (i.e. Links to Portal Solutions, Updated IT Security/Policy Documentation); expect this will grow to assist other departments. Assist in compilation / gathering of KPI...
-
Logistics Supply Chain Optimization Coordinator
hace 4 semanas
Irapuato, Guanajuato, México Metso Outotec A tiempo completoMetso Outotec is a global leader in the supply of process solutions to the mining, aggregates and oil refining industries. As a Logistics Control Tower Intern, you will be working closely with our internal customers, suppliers and logistics service providers to ensure seamless delivery of our products and services.We are seeking a highly motivated and...
-
Logistics Control Tower Intern
hace 3 días
Irapuato, México Metso Outotec A tiempo completoMetso Outotec is looking for Logistics Coordinators to join our regional logistics team. As a Logistics Coordinator your main responsibilities include but are not limited to monitoring inbound and outbound shipments; managing freight claims; handling freight invoices; booking international shipments; and serving our internal customers in a way that...
-
IT Technical Support Specialist
hace 1 mes
Irapuato, Guanajuato, México Webasto Careers A tiempo completoWe are seeking a highly skilled IT Technical Support Specialist to join our Information Technology team in Irapuato, Mexico. The ideal candidate will have 3+ years of experience in managing system updates, compiling KPI information, and assisting with portal security management.Key Responsibilities:Manage system specific updates, including links to Portal...
-
Technical Systems Manager
hace 2 semanas
Irapuato, Guanajuato, México Webasto A tiempo completoJob OverviewWe are seeking a highly organized and detail-oriented IT professional to manage system-specific updates, including links to Portal Solutions, updated IT Security/Policy Documentation, and other related tasks.The ideal candidate will assist in compiling and gathering KPI information for monthly reporting requirements and have experience with...
-
Supply Chain Coordinator
hace 4 días
Irapuato, México MECS CONSULTORIA A tiempo completoHacer la planeación de la producción con el horizonte de 24 semanas Realizar el ejercicio de suavizar la demanda del cliente acorde con la capacidad de proceso para tener tiempo disponible y flexibilidad en el proceso Identificar materiales con exceso de inventario para el consolidado del Factory y solucionar los casos que se desvien de la...
-
Company Cars Iepc Coordinator
hace 7 meses
Irapuato, México Ford Motor Company A tiempo completo**Responsibilities**: - Develop and implement fleet management policies and procedures - Oversee the maintenance and repair of all company vehicles - Develop and maintain a vehicle inspection program - Monitor and maintain all vehicle registrations and licenses - Ensure compliance with all relevant laws and regulations - Coordinate with drivers, mechanics...
