Reservation & Guest Services

hace 6 meses


Desde casa, México Poppy A tiempo completo

Poppy is a boutique, family-owned real estate firm offering **design-focused, experience-driven,** **full-service vacation rental properties**. With 130 plus unique destinations within its portfolio, Poppy is focused on creating an elevated and memorable stay for its guests who seek a place that **feels like home, only better.**

**Responsibilities**:
As a Reservations/Guest Services Agent at Poppy, you will be the frontline ambassador for our brand, playing a critical role in managing and enhancing the overall guest experience. Your responsibilities will include:

- **Responding to Booking Inquiries and Leads**: Promptly and professionally handle all incoming queries regarding property availability, rates, and amenities. Guide potential guests through the booking process with helpful and engaging communication.
- **Answering Guest Calls**: Provide outstanding customer service by answering calls from guests. Address their questions, concerns, and special requests in a friendly and efficient manner to ensure their satisfaction and loyalty.
- **Follow-Up on Payments**: Ensure timely and accurate processing of reservations and payments. Follow up with guests as needed to confirm transactions and resolve any payment issues.
- **In-House Guest Assistance**: Act as a point of contact for guests during their stay. Assist them with any issues or requests they may have, from extra towels to local recommendations, ensuring their stay is comfortable and enjoyable.
- **Property Maintenance Coordination**: Work closely with the maintenance team to ensure all properties are in pristine condition. Promptly address and resolve any maintenance issues reported by guests or identified during routine checks.
- **Liaison with Property Owners**: Maintain positive and professional relationships with property owners. Communicate effectively about bookings, guest feedback, and maintenance needs to ensure their property is well-managed and profitable.
- **Overall Property Experience Management**: Oversee the guest experience from initial contact through check-out. Ensure that all aspects of the guest's stay meet Poppy’s high standards for quality and service.

**Competencies**:

- Sales experience.
- Excellent verbal and written communication skills.
- General knowledge of the hospitality industry and vacation rentals is a strong plus.
- Self-motivated and hard-working style to achieve specific key performance indicators each month with little oversight.
- Technology savvy and proficiency with MS Office, Zendesk, text messaging and CRM

This Job Is:

- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education

Work Remotely
- Yes - work 100% remotely.
- **Minimum requirements to join our team**:

- Fast Internet: minimum download speed of 40 Mbps.
- Working Computer (_**Preferably laptop**_).
- 2 Monitor Screens.
- Webcam.
- Headset.
- Quiet workspace.
- Pay Range $8-$10 USD depending on experience

Expected hours: No less than 40 per week

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Sales Experience: 1 year (preferred)
- Property Management: 1 year (preferred)

**Language**:

- English (required)

Work Location: Remote

Pay: $134.00 - $167.00 per hour

Expected hours: 40 per week

Application Question(s):

- Can you tell us about any skills or experience you have that might be helpful in this job?
- What motivates you to do a great job at work, other than the paycheck?
- Tell us about a time when you found it difficult to work with someone. How did you handle the situation?

**Experience**:

- Property Management: 1 year (preferred)
- Sales: 1 year (required)

Work Location: Remote



  • Desde casa, México Naples Florida Vacation Homes LLC A tiempo completo

    **Guest Services Specialist** **Naples Florida Vacation Homes LLC - Naples, FL USA** Leading Vacation Rental Management Company in Naples, Florida seeks an energetic and enthusiastic guest services representative. Your primary functions will be: 1. To assist guests in booking rental reservations. 2. To be PRO-ACTIVE! Don’t just be an order taker - be an...


  • Desde casa, México Perfetto Traveler A tiempo completo

    RESPONSIBILITIES: - Answer and provide assistance to emergency phone calls; - Resolve all issues happening on the ground; - Double-check the details for each service with the suppliers (guides, drivers, restaurants, chefs, instructors, etc.) and, if needed, with the clients on the day of the service; - Double-check with the hotels the details of clients'...


  • Desde casa, México My Short Term Home A tiempo completo

    I need a person to do remote property management of my short-term rental portfolio in Arizona and Idaho. Non-negotiable requirements: - Based in the western hemisphere (near USA Mountain time zone) - Strong spoken and written English - Able to address guest concerns and questions with kindness and patience - Proactive in completing tasks - Willing to...


  • Desde casa, México LCI-MTC A tiempo completo

    Contracting Manager Mexico - Creation, update and target of database of hotels, hotel chains, according to the strategy of the company. - Research of partners for services for DMC activity on the destination. (Coordination with business development, reservation team, sales and marketing team). - Establish and maintain long and profitable partnerships with...


  • Desde casa, México Otomeshan technology A tiempo completo

    **Role : System Integration Consultant** **Location : Remote, Mexico** **Contract** 1. Proven technical experience in customer facing roles focused on consulting positioning, technical implementations, and solutions within the travel industry 2. Technical expert of development tools, including API’s/Web Services 3. Required**:Experience with at least...

  • Data Software Engineer

    hace 6 meses


    Desde casa, México EPAM Systems A tiempo completo

    **DESCRIPTION**: Take your career a step further as a **Data Software Engineer **with EPAM, a global leader in digital platform engineering and software development services. If you're an innovative professional with a knack for leveraging advanced analytics to unravel complex business problems, we're looking for you. Join our team, collaborate on exciting...


  • Desde casa, México Estaga LLC A tiempo completo

    **Job DescriptionAbout Us**: Join Estaga, a top-tier Vacation Rental Management company in the USA. We're dedicated to delivering excellent guest experiences and streamlined management for property owners. We are currently seeking an experienced Property Manager/Guest Relations Specialist with **fluent English (Level C or higher).Role**: This role is perfect...


  • Desde casa, México LiveAboard.com BV A tiempo completo

    **Overview of the position**: As a member of the Customer Support Team you will play a pivotal role in our organisation by providing exceptional support to our guests and partners primarily during the after sales process. You will assist guests in organising their trip, liaising between our guests and partners to ensure everyone has the correct and relevant...


  • Desde casa, México Where and where Agents A tiempo completo

    **Become a Reservations Agent!** Work anytime, from any place. MUST BE FLUENT IN ENGLISH. We are seeking energetic, highly self-motivated individuals with a background in sales, a strong work ethic, good customer service skills, and a proven track record of success. **Want to be a part of a growing team?** Where and When Agents is the exclusive partner...

  • Admissions Specialist

    hace 6 meses


    Desde casa, México Modern Elder Academy A tiempo completo

    **Job Title**: Admissions Specialist **Department**: Admissions (Sales & Customer Support) **Reports To**: Admissions Manager **FLSA Status**: Exempt **Approved By**: Chief Commercial Officer **Location**: Remote **Target Hire Date**: ASAP **SUMMARY**: The Admissions' Specialist will report directly to the Admissions Manager to sell all MEA products for B2C...

  • Sales Assistant

    hace 6 meses


    Desde casa, México Peak Vacays A tiempo completo

    **Company Overview**: At Peak Vacays, we specialize in providing top-notch co-hosting and property management services for vacation rentals. Our mission is to help property owners maximize their rental income while ensuring an exceptional experience for guests. We offer comprehensive solutions that include marketing, guest communication, maintenance, and...

  • Travel Counselor

    hace 3 meses


    Desde casa, México American Express Global Business Travel A tiempo completo

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. As a Travel C ounselor, you’ll...


  • Desde casa, México American Express Global Business Travel A tiempo completo

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. As a Travel Counselor, you’ll...

  • Personal Assistant

    hace 6 meses


    Desde casa, México 1840 & Company A tiempo completo

    The Virtual Assistant will support our client's Chief of Staff on various personal and professional tasks. **Working Hours: Tuesday through Friday 3-7pm EST and Saturdays 12-4pm EST** **Hourly rate: USD 6.50 USD** **Responsibilities** - Coordinate and manage personal calendar in collaboration with the in-person assistant. - Proactively arrange and...


  • Desde casa, México McLean Company Rentals A tiempo completo

    _Business Development and Sales_ We are looking for an ambitious and energetic Business Development Manager to help us expand our property management clientele. You will be a key business generator responsible for accelerating deals, managing leads, and building opportunities to bring new owners and inventory to our vacation rental and residential leasing...

  • Gcp Architect

    hace 6 meses


    Desde casa, México EPAM Systems A tiempo completo

    **DESCRIPTION**: Are you an experienced and passionate Cloud Cost Optimization Engineer looking for an exciting opportunity to work remotely with an international IT company? EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our...

  • Operations Coordinator

    hace 6 meses


    Desde casa, México Doorstep Vacation Rentals A tiempo completo

    **Company Description**: We are a dynamic vacation rental management company specializing in providing top-notch services to property owners. Our team is dedicated to maximizing property revenue while ensuring exceptional guest experiences. We are seeking a talented and motivated individual to join our team and support our operations. **Job Overview**: As...