Customer Success Executive
hace 4 semanas
Every day we send thousands of people home 10 minutes early by taking the hassle out of their companies spend with magical features. We are looking for a passionate and customer-focused individual to join our Support and Success department as a Customer Success Representative. As a Customer Success Representative, you will play a crucial role in ensuring our customers have a positive experience with our product and services.
**The Role**
- Build strong relationships with customers, understanding their needs and providing solutions to ensure their success with our product.
- Proactively engage with customers to provide product demonstrations, training, and support.
- Identify opportunities for upselling and cross-selling our products and services to existing customers.
- Collaborate with internal teams to resolve customer issues and ensure timely resolution.
- Collect and analyse customer feedback to identify trends and areas for improvement.
- Take responsibility for customers in the North American time zones.
**The Profile**
- Prior experience in a customer-facing role, preferably in a software or technology company supporting finance teams.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Passion for delivering exceptional customer service.
- **Don’t Let Anybody Fail**: This is our way of describing how we value open, frank feedback in all directions. We coach one-another to success and are never afraid to offer or receive feedback with that aim in mind. It is especially important because we are a multicultural team and transparent communication is needed.
- ** Don’t Be An Ars*hole**: Many companies describe this as ‘be kind’ or ‘have empathy’. Our slightly saltier interpretation is aimed at making sure that while we value transparent communication, at all times we aim to retain empathy in all things with all people. We are here to do great work as a team. Check your ego at the door.
- ** Wow The Customer**: This is the most cliched of our values and it is used across hundreds of company value statements. We, however, mean it in a very specific way. Our goal is to bring a magical experience to our customers. Our marketing team focuses on finding prospects who are drowning in paperwork and risk. Our sales team then aims to literally make these people say ‘wow’ when we see some of the magical features that can save hours and hours of manual effort. Our engineers and product managers prioritise what we build on whether or not we can really achieve this wow-factor for our customers.
- ** Relentless Improvement**: The book ‘Happier’ describes the secret to happiness as a mix of hedonism and goal setting. Neither alone are sufficient to a contented life. Technology is constantly changing and improving, which is why we love it. Training and development are core to our beliefs and we provide generous training budgets to help our entire team to move forward, learn and find their next challenge.
- ** Play To Win**: While our goal is to make hassle-free purchasing a reality for our customers, we are aware of and honour the fact that we are not the only way to do it. We compete for our customers’ business and every part of our organisation measures itself against the best standards of their disciplines to make sure we are ready to win.
- Minimum of 2 years of experience in a customer-facing role, preferably in a software or technology company.
- Excellent communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical users.
- Strong problem-solving skills and the ability to think critically to resolve customer issues and provide solutions.
- Proven track record of delivering exceptional customer service and building strong relationships with clients.
- Ability to work independently and as part of a team, with a strong sense of accountability and ownership.
- Proficiency in using customer support software and tools, such as helpdesk systems and CRM platforms.
- Experience in conducting product demonstrations and training sessions for customers is a plus.
- Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
- Strong organizational and time management skills, with the ability to prioritize and meet deadlines.
- A passion for customer success and a desire to continuously learn and improve.
-
Customer Success Executive
hace 2 meses
Desde casa, México Fairplay A tiempo completoFairplay redefine la forma en que los empresarios pueden obtener fondos en el mercado actual. Nuestro propósito es dar productos flexibles, rápidos y amigables a todas aquellas pequeñas y medianas empresas que buscan aprovechar su potencial de crecimiento. Hemos creado una plataforma basada en los ingresos que les ayuda a obtener financiación, puramente...
-
Customer Success Executive
hace 7 días
Desde casa, México Fairplay A tiempo completoFairplay redefine la forma en que los empresarios pueden obtener fondos en el mercado actual. Nuestro propósito es dar productos flexibles, rápidos y amigables a todas aquellas pequeñas y medianas empresas que buscan aprovechar su potencial de crecimiento. Hemos creado una plataforma basada en los ingresos que les ayuda a obtener financiación, puramente...
-
Customer Success Manager
hace 5 días
Desde casa, México Zendesk A tiempo completoJob Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide...
-
Customer Success Manager
hace 2 semanas
Desde casa, México Cloud Software Group A tiempo completo**Overview**: The Jaspersoft Customer Success team is committed to reaching beyond the boundaries of traditional support by intentionally growing mutually beneficial relationships with our clients, and we do this through active engagement to better understand their unique projects and partner with them to enhance their abilities/enable success with our...
-
Senior Customer Success Manager
hace 5 días
Desde casa, México Zendesk A tiempo completoJob Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide...
-
Customer Success Executive
hace 2 semanas
Desde casa, México Paymentology A tiempo completoPaymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale. Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer,...
-
Remote Customer Service Executive
hace 2 meses
Desde casa, México BoxBrownie.com A tiempo completo**_ Schedule: 8:00AM - 5:00PM, Mexico City (12:00AM - 9:00AM AEST)_** We are a fast-paced global tech company specializing in photo editing for the real estate market. We are hiring! We are looking for a Customer Service Executive to join our global customer service team. This role is for a full-time contractor position, 100% remote. The role of a...
-
Remote Customer Service Executive
hace 2 semanas
Desde casa, México BoxBrownie.com A tiempo completo**_ Schedule: 8:00AM - 5:00PM, Mexico City (12:00AM - 9:00AM AEST)_** We are a fast-paced global tech company specializing in photo editing for the real estate market. We are hiring! We are looking for a Customer Service Executive to join our global customer service team. This role is for a full-time contractor position, 100% remote. The role of a...
-
Customer Success Manager
hace 7 días
Desde casa, México Cloud Software Group A tiempo completoOverview:The Jaspersoft Customer Success team is committed to reaching beyond the boundaries of traditional support by intentionally growing mutually beneficial relationships with our clients, and we do this through active engagement to better understand their unique projects and partner with them to enhance their abilities/enable success with our products....
-
Senior Customer Success Manager
hace 7 días
Desde casa, México Zendesk A tiempo completoJob DescriptionWe are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience.Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide array of...
-
Customer Success Manager
hace 3 semanas
Desde casa, México dLocal A tiempo completo**What’s the opportunity?** We are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers. **What will I be doing?**: - Working with both our internal teams as well as clients. - Provide “voice of customer feedback” to internal DLOCAL teams. - Develop effective long-term key customer...
-
Customer Success Coordinator
hace 3 semanas
Desde casa, México Hire Latam LLC A tiempo completo**HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. **With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in...
-
Customer Success Manager
hace 2 meses
Desde casa, México Trellix A tiempo completo**_Role Overview:_** The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the adoption of solutions, services, educational...
-
Customer Success Project Manager
hace 2 meses
Desde casa, México Espressive A tiempo completo**_About Espressive_** Espressive redefines how employees get help by delivering exceptional employee experiences. We were founded on the belief that getting help at work shouldn’t be so hard. While others have focused on solving the problems faced by help desk analysts, Espressive shifted the focus to the employee — because you can’t have...
-
Customer Success Technical Consultant
hace 7 días
Desde casa, México Espressive A tiempo completoEspressive redefines how employees get help by delivering exceptional employee experiences. We were founded on the belief that getting help at work shouldn't be so hard. While others have focused on solving the problems faced by help desk analysts, Espressive shifted the focus to the employee — because you can't have self-service if employees are not...
-
Customer Success Manager
hace 2 semanas
Desde casa, México eScale A tiempo completoCompany Overview: eScale is a leading marketing agency that provides Lead management & appointment booking. We pride ourselves on delivering exceptional customer experiences and cultivating long-term relationships with our clients. As we continue to expand, we are seeking a highly motivated and talented Customer Success Manager (CSM) to join our dynamic...
-
Customer Success Manager
hace 7 días
Desde casa, México Qualifinds A tiempo completoThe Customer Success Manager will ensure the satisfaction and success of our clients. We are seeking someone with a focus on customer service and a financial background, oriented towards results and detail-oriented. As a Customer Success Manager, your main objective will be to establish strong and lasting relationships with clients, aiming for the retention...
-
Customer Success Agent, Latam
hace 2 semanas
Desde casa, México Absolute Software A tiempo completoAs a Customer Success Agent at Absolute, you are front and center with our customers, helping them achieve their goals and ensuring value driven engagements. You are highly organized with excellent interpersonal skills, a passion for technology and a strong customer focused approach. Building strong customer relationships, you regularly engage with...
-
Customer Success Jr
hace 2 meses
Desde casa, México Berta Von Glumer A tiempo completoSi está buscando un puesto remoto donde puedas tener experiências multiculturales, y trabajar con uno de los mejores productos de RGM en el mercado, por favor sigue leyendo: Buscamos una persona con ganas de aprender y seguir creciendo en un entorno internacional como Customer Success Jr. **Responsabilidades**: - Desarrollo y automatización de archivos...
-
Customer Success Manager
hace 2 meses
Desde casa, México Cognyte A tiempo completo**Primary Responsibilities**: - Manage complex Enterprise client relationships throughout the post-sales customer life cycle. - Collaborates with multiple internal stakeholders to generate successful customer experiences across the onboarding, adoption, enablement, expansion, and AMC renewal phases - Ensure/promote value realization by closely engaging with...
